HP 8620: Printer in offline mode when the computer starts

My 8620 Officejet is offline.  It is connected via a cable to my 360 spectrum HP network.  When I turned off the computer and start that he even once, the printer starts in offline mode - for example, when I got to print from Microsoft Word (Office Pro 2016), the printer is 'offline' in the Word print dialog and I get a message from Windows system, saying printer offline - and nothing prints.

I can solve it with the help of HP print and Scan doctor.  But if I closed the computer and start it up again, it is new offline.

I can fix this by going to the printer by pressing the button on the front power off and then restarting it - the document in the print queue print immediately.

Also, if I start the Server Web part, select 'Tools' and then click 'Print a self Test Page', the page prints as usual. However, if I then go back to Microsoft Word, the printer remains offline.

HP Printer Wizard starts well and the analysis of function of Document or Photo works very well.

It's just the feeling that is not.

Any ideas gratefully received.

Thank you
Philippe

Hi @Philip4,

Welcome to the HP Forums!

I noticed that your HP Officejet Pro 8620 keeps going offline. I'm happy to help you!

Please, try the steps in this guide, "offline" Status Message printer (Windows 10), as well as this guide, the printer is not maintaining the wireless connection.

If this, or one of the posts on this thread, helped you to solve the problem, please click on accept as Solution on the message. To show you 'like', or that they are grateful for my post, please click the thumbs upwards below. If there is anything else I can do to help, please don't forget to let me know!

I hope these guides help!

Tags: HP Printers

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