HP all-in-one 5610 model: All in One 5610, problem loading new software for Windows 8.1

Hi, just bought new HP computer with 8.1 widows, my all-in-one 5610 has been working fine on the old Windows XP.  Installation of new software 8.1 system HP I get unknown device (configuration descriptor request failed). As for the USB controller get Windows has stopped this device because it has reported problems Code 43. Thnks for any help you can give.

Hi @Joe62 and welcome to the Forums of HP!

I understand that you get code 43 error. I'd be happy to help you!

I recommend to check this page from Microsoft on Code 43: Windows has stopped this device because it has reported problems.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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