HP all-in - One PC 19-2113w 19: white/black screen after upgrading RAM

Hello

So I have upgraded RAM using 2 x 4 GB SODIMM DDR3 Corsair 1600 Mhz, after installing the PC boots but screen is white/black

steps to follow:

1. I tried with 1 socket by using only a RAM, screen black

2. I tried with 2 socket using RAM only one with the same RAM step 1, screen black

3. I tried step 1 and 2 using the other RAM, screen black

now here it gets interesting

4 tried 1 socket using Original/factory RAM, screen black

5 tried 2 socket using Original/factory RAM, screen black

6. tried without any RAM at all, looks like a lack of RAM, screen black

Now, to each measure adopted, I must say that the screen sound not only not showing things, but its totally black as it does at all, until the system starts normally. !

Is it Possible the upgrade of RAM affect the screen? or maybe when I was replacing the RAM I hit some conecting by cable to screen or something?

HP 19 all-in-ONE PC

Product No.G4B06AA #ABA

Model n ° 19-2113w

10 64-bit Windows

Update

Removed the battery and hold the power for 30 sec button (BIOS reset if I'm not mistaken?) now it works with the orginal of RAM so I guess my new RAM that's the problem!

Tags: HP Desktops

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