HP all-in-one print 4500th Envy: hp Envy 4500th all-in-one. scans & copies have yellow background

When I copy or scan anything with the parameter "color", all the page prints with a light yellow background.  When I order a print from computer the printer prints in color or b & w normal.  I have tried to make updates, using print & scan doctor, allows you to restore the default and unplugged, but nothing moves it.  I got it over a year and it has never done this before. I also tried to RESET printer by unplugging the power cord from the printer plug and the wall.  It's always a feeling with yellow background.  Any other suggestions? If the scanner lamp, can it be replaced? Thank you!

Hi @Appleton65,

Thanks for getting back to me.

The bulb scanner for the HP Envy 4500 is not a replaceable part. You may need to replace the unit if the scanning is something that is important to you. I would contact HP Technical Support to see if there are options to guarantee or the available upgrade.

What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:

Step 1. Open the link:www.hp.com/contacthp/

Step 2. Enter the product number or select Auto detection

Step 3. Scroll up to "still need help? Fill out the form to select your contact options.

Step 4. Scroll down and click on options contact HP - click Get phone number

File number and phone number are displayed.

If it helps you to find a solution, please click on the 'accept as Solution' and the 'thumbs up' buttons down below in this message.

Thank you!

Tags: HP Printers

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