HP-c010nr: HP keyboard shortcuts Stream works is not in Windows 10

I can't get my hotkeys work especially the copy and paste the shortcuts ctrl c and ctrl v. I do believe that they have never worked and I finally got to the point where I want to just fix.  It is not only in word, it can be on the internet or in Notepad. If I try to copy the text into wordpad hit ctrl deletes the text and hit v put a g in the text. If I online hit ctrl opens a new tab. I have the most updated driver for the PS/2 Standard 10.0.10586.0 keyboard driver. Please provide any advice you may have.

rjstream

Hello;

Let me welcome you on the HP forums!

You say these keys than probably EVER worked?

Is yours one of the models that came with Win8, or well you come preinstalled with Win10?

Ask because if it's the latter, you shouldn't have any problems with a PC this new.

While this PC is still under warranty, contact HP customer care directly so that they can put you in contact with HP Technical Support to see what they can do on the diagnosis and repair of your machine remotely.

I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

---------------------------------------
However, HP customer care is generally not available on weekends, so you will have to wait until Monday to contact them.
---------------------------------------

If it's the Forum-goer and you upgraded to Win10, most likely, the keyboard is simply a failure due to use over time.

Here are a few troubleshooting steps you can try: portable keyboard troubleshooting (Windows 10: 8). HP® customer support

If the keyboard fails the test, it could be quite expensive to replace because it is not under warranty.

Tags: Notebooks

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