HP C5180: Printer color problems

I have a HP C5180 printer and printing color is messed up. My black watch diagnosis page than black, yellow-green with yellow strips, Lt Cyan shows as a dark cyan, cyan is white, Lt Magenta is dark blue, Magenta is Lt. blue. Anyone know how to fix this... I changed the printer cartirdges... the same problem. I cleaned the print heads. several times and followed the suggestions on the tech support pages. I would not only use this printer as a black and white printer.

Hey @TomTwist,

Welcome to the Forums of HP Support!

I would like to help you today to solve print quality problems you are having with your HP Photosmart C5180 all-in-One Printer. Because you have already replaced the ink cartridges and clean the printhead several times nothing is done, there is a good chance to have a defective print head. The print head is what reads the cartridge and puts ink on the page. On your print head template system is a non-replaceable part. Therefore, should that do not pass part a replacement of the entire unit would be necessary. However, I would like to go through the following steps to conveniently solve this problem of quality.

I won't make you run any printhead more clean. The rule is usually 2 or 3 clean makes no difference at all, don't make a fourth because when you clean the printhead system it uses ink in order to rinse the ink system. If 2 or 3 clean make no difference that you're just wasting if you run a clean more.

Step 1: Calibrate the colors:

1. open the printer Toolbox: HP Solution Center. This should be on the desktop of your computer.

2. If you have more than one printer installed, be sure to select the correct printer tab in the HP Solution Center

3. click on settings

4. click on print settings.

5. click on printer Toolbox.

6. on the device Services tab, click color to calibrate, and then follow the instructions on the screen. The procedure takes about two minutes and requires two sheets of paper.

Source: The printed colors are not colors should

If the problem persists, please continue to the next step.

Step 2: Align the print head:

1. click on HP Solution Center's on your desktop

2. click on settings.

3. click on print settings

4. click on printer Toolbox.

5. on the tab Services of device the printer, Toolbox, click align the print cartridges, and then follow the instructions on the screen.

Source: Streaks or lines in the printed Image

Please test print once these two steps have been taken. If the issue of quality still persists, because you have already replaced your cartridges the next step would be a replacement of the entire unit.

If you want to explore additional options available for your printer, I suggest you contact the Technical Support queue by phone.

HP Technical Support can be reached at the: 1800-474-6836.

If you do not live in the United States / Canada region, please click the link below to get help from your region number.

Worldwide contact HP

Good luck!

Tags: HP Printers

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