HP C5380 all-in-one printer: a thick black/gray line down the page when scanning.

Similar Questions

• HP Envy 5532 Printing green lines across the page when scanning in color

  Hi, I'm Green striped wallpaper is the best way to describe it, when I scan a document color the entire page has this striped background green and the image being analyzed. The printer is around the age of 18 months.

  I tried all the diagnostic tools that are available through the printer, nothing seems to clear it.

  Any suggestions?

  Hey @thelentons,

  Welcome to the HP forums! I hope you enjoy your stay here.

  I understand that your e-all-in-one printer of 5532 Envy is scanning with green lines. I can help you with that.

  To start, make sure that the printer is plugged directly into a wall outlet , not a surge protector. Once it's done remove any paper flat from the printer and turn the printer off, then on again. Finally we will try to make a copy. If the copy has lines so you have a hardware problem. If you are able to make a copy without lines so you can have a software problem.

  If you have a hardware problem

  While the printer is turned on remove the cable at the back of the printer for a minute, turn on the printer and try to make a copy.

  If the copy always has lines in it then we will make a factory reset the printer. I'll send you some pointers on how to do so shortly in a private message.

  If after the reset you still have lines in print then the printer needs to be replaced. You can contact HP support by clicking here and filling out the form below.

  If you have a software problem

  I can provide you with more information, but I need to know what operating system is on your computer. If you are not sure what your operating system is you can click here to find. Please let me know what you use, and I'll be better able to help you.

  I hope this solves your problem of copy and wish you a nice day!

  If this solves your problem then please help others to find this post by clicking on accept as Solution on my post.

  If you appreciate my help so please let others know by clicking on the icon below my post thumbs up.

• HP Photosmart 5520 All in One printer cancels an order of copy of the glass

  HP Photosmart 5520 All in One printer & HP Pavilion dm1 Notebook PC

  I put a document on the glass of the printer to make a copy. The command is recognized, but cancelled immediately. The first two attempts were given a bit of text/photo about 1 centimeter.

  I used the doctor scanning HP and installed my printer again, but that has not helped.

  RodeDraak

  Hi RodeDraak,

  Given that the problem occurs when you run a copy, I hope that the problem is the printer hardware not the software on the computer.

  You have the printer connected directly to a wall outlet or is this a surge protector or power bar? Even if you have used a surge protector/power bar this whole time and you feel that this is not the case, please connect to a wall outlet so that we can eliminate the source of energy as the primary cause.

  Issues when connected to an uninterruptible power supply/Strip/surge protector power

  In this document, you will see,

  QUESTION:

  Questions or problems may arise when a HP LaserJet printer is connected to a UPS (UPS), a power strip or a surge protector

• Series of HP Photosmart 2610 all-in-one, print only in black and white

  Series HP Photosmart 2610 all-in-one (printer, fax, scanner, copier)

  Model SDGOB-0304-01

  Windows 7 32 bit

  I have changed black only, now cannot retrieve colors. Forgotten what I've done, so any help appreciated.

  In the printing preferences: -.

  1 Advanced color settings set to '0 '.

  2. choice of color - print in grayscale - 'unchecked '.

  3. within the framework of advanced document - print all text in black: (disabled)

  These measures appear to be in place. Have you, you click on apply after you have changed these settings.

  You can try uninstalling and reinstalling the software and drivers. This will reset all back.

• HP ENVY 114 e-all-in-one printer output tray Extender does ' t open or close when printing

  The tray Extender out on my HP ENVY 114 e-all-in-one printer is not open or close when I print. Currently it remains open all the time so it's not the amount. It started when I had a paper jamb because transport has not opened.

  New impressive @Barkingloon 

  If you have a moment, please click the button of "acceptable Solution" on my last message (Message 2), for others in the community can find thread too in case they run into the same problem.

  Have a wonderful Monday

• [Re: C4240 all-in-One] Printer is installed, but am trying to re - install when

  Greetings-

  I'll have a more annoying problem. My C4240 is installed and works fine, except that whenever she is on (I'm not my gear on 24/7), the

  PC detects it as "new hardware" and 'new storage device' and passes by the automatic installation procedure. It is terribly boring, and I can't seem to stop. I do not understand why the installation attempt is performed when the printer is already up and running.

  I searched on this topic, but have not found anything yet, but will continue until I find something or someone responds here to research. Thank you to

  advance for your time.

  Data sheet:

  Windows XP Home Edition SP1

  HP C4240 all-in-one

  Wireless Internet

  Hope that is enough information.

  Thanks again-

  C.M.

  Thanks for your messages

  Recommended here is a critical update which can be downloaded here

  critical update

  Suggestion of Dextre is a workaround that disables the CUE device detection and the client might lose some features

  Run the update as the best solution.

  Once you have installed the update please check that CUE Device Discovery working again

  Kind regards

• Jet J4550 all-in-one printer scanner function does not not during the installation of Windows 7

  I bought a new computer with Windows 7.

  Since then, I've lost the scan function of the printer all-in-one HP Officejet J4550 that worked fine so far in XP.

  I tried ALL the solutions proposed on the HP Web page without success.

  No idea how to solve this problem?

  The print function still works.  Only scans from the glass or the charger no longer works.

  Thanks for your help.

  Hi Norman,

  Have you tried to update the driver for the printer?

  Otherwise, you can download the latest driver for the printer to Windows 7 from HP website and check if it solves the problem:

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?cc=us&LC=en&product=3645097

  For troubleshooting, follow the steps in the link

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/not-able-to-scan-on-my-HP-OfficeJet-j4550-all-in/24fdaab7-804F-E011-8dfc-68b599b31bf5

  Please keep us informed.

• 7520 all-in-One: 7520 all-in-One scanning now a straight line of the page when using the ADF

  A week ago I noticed that the analyses using the ADF put a black line about an inch from the right edge of the page.  This will not occur during the analysis of flat glass; only when you use the ADF.  I checked the glass and paper tray are clean and free of debris.  I wish that it there a way to display an image of what I'm talking about.

  The line is about the thickness of a vertical margin of Notepad and gray line.

  Someone at - it ideas other than buying another printer?

  BINGO!  That's all.  The glass was dirty.  Thank you very much.

• Cannot find solution to load HP Photosmart C5380 All in One printer scanner copier that runs on Windows XP or Vista. Have you tried most of the suggestions from HP

  What can I do to fix this problem without having to buy a new printer

  Have you unplugged the printer, then uninstalled any software via programs & features, and then in the devices & Printers HP remove any HP printer. Then run the cleaning disk & rebooted.

  After that you visit the site of HP and download/install the full features software appropriate to the C5380 and win bit version and only connect the printer when the installation says?

  http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4062&LC=en&cc=UK&DLC=en&sw_lang=&product=3560275#N189

  If the installation is done correctly, then, what problems occur when you try to use the printer?

• HP Photosmart Premium Fax all-in-One Printer-C309a-new black ink cartridge will not print

  I just installed a new black cartridge (made by HP) what print quality became poor in the middle of a job.  He completed the job just fine, but when I tried to print later, the parts of the document that are in color/black and white will be printed.  Black is simply absent from the document.  the level of supply shows as thin and all the diagnostics indicate that there is no probem.  I have not received the error messages.  I tried to turn the printer power switch.  I tried to clean the print heads.  I tried to uninstall & reinstall the cartridge.  I do not have the black cartridges extra to try to see if that does not solve the problem, but as stated above, it worked at first.  I have just printed on ordinary regular white printer paper.  I tried all the relevant measures in the troubleshooting document of poor mailed print quality HP elsewhere on this page.  nothing worked!  another post mentioned someone resetting the printer, but did not say how it was done.  any ideas on a solution? Thank you!

  To reset the printer, follow these steps:

  While the unit is turned on, remove the power cord at the back of the printer. Wait at least 30 seconds, then plug the power cord to the back of the printer, then turn on the device. That will complement a power reset.

  Now, lack of black printing can be the result of a number of things. If it's only missing say when printing from Word, then print settings in Word are set to grayscale only (or something similar) which would exclude the black cartridge. If all programs, so it's either the main print in grayscale settings only the value or the cartridge/print head is blocked to the top/Sales. If this isn't the print settings, then create a report of print quality and follow the steps described in this document:

  http://support.HP.com/us-en/document/c01624986

• The problems of security of the data during the recycling of a HP Photosmart Premium Fax all-in-One Printer - C309a?

  Given a document photocopied with a HP Photosmart Premium Fax all-in-one printer - C309a can be recovered later from the unit?

  I want to know if it is safe to recycle this unit, which was used to print, fax, scan, and copy documents that may have sensitive data. Some articles and videos on the net, it is clear that some photocopiers are vulnerable in this regard. I appreciate any assistance with this question - thanks!

  Hello

  Reset will erase everything. Please try: turn the power off, press and hold # and 6 while and for a few seconds after turning it on.

  Kind regards.

• Cannot install HP Photosmart C6380 all-in-One Printer

  Original title: HP Photosmart C6380 all-in-One Printer, it will not be installed in the computer disk or web site

  None of the things I have tried will allow programs to download and when I go to detect does not detect the printer at all so anything that I want to use this for is not good and I about ready to kill hp all to gether

  Hello

  1. who is the operating system installed on the computer?
  2. have you checked if the HP printer is compatible with the version of the operating system that you are using?
  3. do you get an error message when you try to install the driver?
  4. what all troubleshooting have you tried?

  If you use Windows 7, follow these methods.

  Method 1: You can also run the fixit of material.

  Hardware devices do not work or are not detected in Windows
  http://support.Microsoft.com/mats/hardware_device_problems/

  Method 2: in the Windows printer problems

  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows

  For more information, see these articles:

  Install a printer
  http://Windows.Microsoft.com/en-us/Windows7/install-a-printer
   
  Find and install printer drivers
  http://Windows.Microsoft.com/en-us/Windows7/find-and-install-printer-drivers

  Please provide us with more information on question help you also.

• Just bought a new all in one printer but when I try to scan something I get the error message "JIT debugging of unhandled exception message."

  original title: help needed please...

  I recently bought a new all in one printer and now whenever I try to import something I scanned into my computer in the graphics of MY CRAFT STUDIO program all that I get, it's the exception message not support JIT debugging.

  I tried to disable in Internet Options, but he did not make a difference.  Any help will be greatly appreciated

  Contact support or ask in the forums of the LIM printer software or seller.

• Why my C410a printer all in one is leaving a black line in the middle of a scanned page?

  I use Windows 7 with my C410a all-in-one printer... and this line does appear when I print the page... it does not appear on the recorded image.

  Hello richalter.

  Please check this document.

  http://support.HP.com/us-en/document/c01622189

  Bravo!

• HP Deskjet All in one printer model F4280

  I am running VISTA 32 bit OS, and I have a HP Deskjet all in one printer model F4280. After having updated the software and the drivers from the HP website. Printer is on and I connected all the cables ensuring that all are in good working condition.

  I plug the printer by USB connection in my laptop and everytime I try to print anything from any program, including internet explorer 9, he brings just a notice saying ' Explorer crashed and stops.

  Can someone help me?

   

  Hello

  1. What is the exact error message?

  2 have had any changes made to the computer before the show?

  Please follow the steps in the link.

  http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows