HP cabbage don't scan 3D

I've only had the machine for a few days, but when I try to do a 3D manual scan the computer try to analyse the matte touch vacuum and fails - gives me an error:

"Failed to parse in the background.

"Sprout could not analyze the background. Make sure the touch pad is clear and try again. »

I assured that the mast is impeccable. and repeat the process. I still can't make it work... What's the problem? is my scanner broke?

@MR_shaun

I do not have a germination; I did a little checking for you and can offer the following:

According to the actual manufacturing of your shoot date, he may need one or more HP Driver / software updates.  This is true for sprout Windows 8.1 both Sprout Windows 10 units.

There are - for W8.1 and W10 - at least a couple of 3D Associates recommended drivers.  Make sure you have your backup system (Restore Point?) and check your drivers.

Drivers and software, troubleshooting, and homepage of the unit:

Germinate by HP

Reference:

Germinate by HP - update of the software for your Sprout by HP

Germinate by HP - using the Capture phase HP 3D with your HP push

partners:

Germinate by HP - using Capture 3D with your HP push

General:

Germinate by HP - frequently asked questions to germinate by HP

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Who inspires you, gives a cool idea,

Or you learn something new.

Click the 'Thumbs Up' on this post.

My answer-click accept as Solution to help others find answers.

Tags: HP Desktops

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