HP Color LaserJet CM2320 multifunction printer

I have a new laptop with Windows Pro 8.1 Surface and I installed the pcl6 upd - x 64 - 5.7.0.16448.exe to the printer, but I can't scan. I am trying to install CM2320series-win7-full-solution-AM-EMEA1-v3.1 to get the software with all the option but I received a message the system requirement of results form:

This software cannot be installed using the command "run under...". ». The installation cannot continue until this is resolved.

Need for Action: Click Cancel to exit this software installation. Log in and open a session as a user with administrator privileges. (Contact your system administrator for more information.) If there is no system administrator, ask the primary user of this computer installation software. Restard the installation by removing and re - insert the installation Cd.

The coumputer has a single user with administrator privileges. Any help, please? I appreciate it.

Thank you.

@Jenny74

Thanks for your post on hp.com forums about windows pro 8.1 and the driver of the upd. Unfortunately, usage of the UPD driver you'll feature scan because it is a print driver only.

Please see this document for the choice of driver for this product:

Driver in windows 8 and 8.1 support

According to the above, there is no solution available for this device scanning.

Sorry

Tags: HP Printers

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