HP Color Laserjet M277dw MFP: Cannot scan HP Color Laserjet MFP M277dw on Mac OS 10.6
Hello, I can not scan to network drive using the above mentioned printer. Scan to USB key is possible.
I downloaded the update (version 20160331) firmware image, but impossible to install the program. After double click, nothing happens. Any ideas?
Thank you and best regards
The printer is not compatible with Snow Leopard, it is supported on Lion (10.7) or later versions.
You can find the system requirements below:
The update of the firmware utilitywas not desinged for your operating system and therefore does not work on it.
As the connectewd printer to a network, follow these steps to update firmware directly from the menu of the printer:
If the implementation of scan to a shared folder on your grave down Mac, please specify the exact error, and the parameters used (path of the shared folder used, etc.) also well done you have shared this folder your Mac form?
Tags: HP Printers
I have been using my 177fw Laser Jet Pro MFP on a Mac 10.10 for awhile. Print, fax & scaning all worked. I can scan is no longer. I get the message "the scanner has not completed analysis" (there may be another message before that but it crushed until I read.).
I use a USB cable for the connection.
On August 31 I got HP Printer Software Update Verson 5. What is my problem?
Thanks for your help.
Welcome to the HP Forums!
I noticed your post about how you can't scan with your MFP HP Laserjet Pro 177fw on your Mac. And I'm happy to discuss this issue scan for you!
To confirm that the hardware of the printer is functional, you are able to make a copy with the glass of the scanner of the printer?
1. load the document on the scanner glass according to the indicators on the product.
2. close the scanner.
3. on the product control panel, press the button number of Copies.
4. Select the number of copies.
5. press the black start copy button or the button color launch copy to start copying.
Let me know if it works, or if you see another error message.
If the copy works, then try the steps described in this guide, Scanner USB connection is lost (Mac).
If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.
I hope this post is helpful!
cannot scan. error message reads OCR application is not installed on the computer. AIO officejet 8600 windows xp
To resolve this error message, put the installation CD and run the installation of the software.
In the first screens of the installation, there is one that says "Install software", then check to see if theres a checkmark on I.R.I.S. OCR software
Then continue with the installation until the end.
Now, the analysis should work OK.
* Click the stars KUDOS to say thanks
* also click on the Solution button if your question is answered.
I have just purchase a photosmart 6510 and I cannot scan to the computer. The printer tells me that I need to activate this via the printer software. I know that I have installed all the software from the disc supplied.
I can't find where I have activate the scan of the computer on my laptop. Support information tells me to click the icon for the printer to my desktop, I do not have! I tried going through the control panel and impossible to find something there.
I go in the HP folder in my Start menu and click on scan HP that I get the following message "the machine HP photosmart 6510 series is not found". I don't have a problem with printing at all.
Tried to start printing and scanning of doctor and who did not make a difference. (In fact, the scan option came not on it).
How can I fix this please? I'm running Windows Vista Home premium.
Hello. Thanks for your reply.
I've sorted really the problem now. But let me explain what it was.
I tried tool doctor who recommended you after browsing these forums, without success. In fact, when I ran the scanner, he told me that he had no problem with printing, but there was no mention of the scanning anywhere.
In fact, I uninstalled all HP software, removed the printer from my control panel. Then reinstalled the software from the disc and then installed the printer again (I did things the opposite of the front walkway). And the scanner function now works.
New desktop computer. New OS than Windows 7, 64 bit. Office Enterprise 2007. Software loaded new Photosmart c7100 CD purchased from HP as directed.
Photosmart c7180 cannot scan any computer file except C:\Users...etc... \Scans. I want to scan to E:\
Nothing wrong with the scanned image. No error message.
Found. Settings, scan settings, scan to... Configuration, settings button, buttons search for the solution Center, manage shortcuts scan... and then create new shortcuts in the folder of your choice!
How bypassed can you get?
I have a C4680. Cannot scan more. What could be the problem? Then I tried to download a HP drive, thinking that he could solve the problem. The display shows: click on 'Download' to start the download. But where is the button "Download"?
Hi @Sky1 ,
Welcome to the HP Forums!
I see that you can not scan with your HP Photosmart c4680, on Mac OS X 10.10. I'm happy to help you!
For this printer on Mac OS X 10.10 it there's no full feature software and drivers from HP. Only a generic driver that is built into the operating system, as described in this guide, HP printers - install Mac printer driver using Apple Software Update.
To scan, you will want to go through this post, Re: iMac OS X 10.9.3 Scan for iMac driver for HP OfficeJet Pro 8500 a A910a does not appear to be, by my colleague @Sunshyn2005. Even if this post is for a different printer and operating system, it will always apply to your situation.
I hope this helps!
The all-in-one printer is only a month after the warranty and has suddenly stopped working. It can print but when trying to now the scanner displays a message warning saying that it cannot scan copies or faxes. Can anyone help? I don't want to pay the amount of $25 per phone call to hp asking them to help in case they cannot correct by phone.
Wanted to check on how was the question. I also recommend a tool of diagnosis provided by HP, called HP print and Scan doctor. If you have not done so, then I suggest you download and run this tool.
This tool can be found by clicking here.
I would like to know how this happens.
Just bought the HP Photosmart D110 yesterday and cannot scan. I'm on a Mac (OS 10.6.4) and whenever I try to scan something, I get the following message:
Looks like you have either a conflict between the old and the new HP software, or a corrupted installation of the Hp software.
We can remedy easily enough.
First, go here and download the latest version of the HP software on your desktop.
Then we'll run the cleaning brush to remove all software that has been installed HP.
To run the scrubber,
Go to Applications/library/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Hold down the Ctrl and Opt, as well as Apple and click on uninstall
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled, this is why we do not run this thing all the time)
Click on continue
Let the full scrubber .
Then start the HP software, you just download and follow throughout the installation procedure
the operating system can find updates and others. If it asks you if you want to download them, accept you.
Who should take care of it.
No problems before the upgrade windows 10. Solution Center says offline wireless printer but I can still print it. Works on windows 7 without any problem for years, has been working for 9/2015 when I upgraded to W10 and the uninstall update KB3132372. Stopped working today. Cannot scan, but the network is in place. Rebooted everything several times. No recent upgrades or software changes.
Because there was a registry error in your installation, you will need to uninstall and reinstall the printer software. Below, I've posted some links to documents that offer instructions on how to uninstall, and then reinstall the HP software. Please try all the steps in order and get back to me with the results.
If it helps, will testify of my answer by pressing the 'thumbs up' below, or click on the button "Accept as Solution" if I helped you reach a solution.
I hope this helps and have a nice day.
I can print but cannot scan. I restarted it printer and pc, plug in the printer and the computer, the HP scan doctor and did the updates. Scanning HP doctor break WIA Scan this part and not finished troubleshooting.
How can I solve this? Thank you.
Thank you for using the forum. You will need to install the full features printing software to scan.
You have downloaded and installed the software features FULL?
Here "link for your convenience;
Please select the correct operating system and download the FULL features software.
We recommend that you uninstall the current software before you reinstall the downloaded software.
You can try using the Auto Connect Wireless HP if your want a wireless connection of your computer to your printer.
You will need restore your network wireless to factory default using the Auto Connect Wireless HP.
There are the following videos very useful for wireless setup.
Restore the printer network settings
Setting up the printer using HP Auto Connect Wireless wireless
Let us know how it turns out.
Hello, I am unable to scan several pages using my HP 5520 on my new iMac with Yosemite. I can scan only one page. The answers solved on this page are old and I can't make them work. Thanks a lot for your help!
Welcome to the HP Forums!
I understand that you cannot scan multiple pages with your HP Photosmart 5520, on Mac OS X 10.10 Yosemite. I'm happy to help you!
What happens when you try to scan several pages? Do you get any error messages?
In the meantime, try the following steps:Load the document and use HP Scan to scan and save as a file of several page.
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I am running Windows 7 and a Kodak 3250 printer that was working fine until recently. I get a finding of incompatibility and cannot scan pictures.
· What is the exact error message that you receive with error code if any?
1. I suggest you to run the printer Troubleshooter and check if it helps. Reference link: open the printer Troubleshooter: http://windows.microsoft.com/en-US/windows7/Open-the-Printer-troubleshooter
2 remove the printer drivers and reinstall the drivers. Follow the steps below:
a. click on start
b. type cmd in the start search
c. right-click on the option of cmd.exe and select run as administrator
d. type: printui/s/T2
e. opens the printer server properties page
f. press CTRL + mouse click, and then select all the printer drivers you wish to uninstall
g. Select Delete
Links to install the drivers:
KODAK all-in - One Printer Home Center software (including drivers) - WINDOWS operating systems: http://support.en.kodak.com/app/answers/detail/a_id/17138/selected/true
KODAK ESP 3250 all-in - One Printer Firmware - WINDOWS operating systems: http://support.en.kodak.com/app/answers/detail/a_id/17438/related/1/selected/true
Cannot scan Duplex with Acrobat Pro DC
There is now a patch available, which fixes the issue of scanning duplex. Please visit: https://helpx.adobe.com/acrobat/release-note/acrobat-dc-august-06-2015.html to download and apply the patch.
Please let us know how it goes.
get a busy year when you try to scan from my officejet 6110 on my mac. Fax works fine.
Oh my God, I assumed it would be always steady and I did not. At my age (undisclosed), I should know better not to assume
I apologize, it was an oversight on my part.
Now that you said it, I looked at the supported printers and found this:
Source: Apple Support
I can't thank you enough for your patients. If you decide that you want to get a newer printer, I would suggest contacting HP because they may be able to offer a discount on a newer model at a reduced cost. The number to call HP is 1-800-474-6836 for the Canada and US or you can Contact HP worldwide.
How can I configure printers laserjet 2840 on a mac network?
According to this page , the printer is only appu upward through 10.5, sorry.
I have a Photosmart 6510 for Christmas and I'm having trouble with him. I want to scan wireless to my MacBookPro5, 3 running Mac OS 10.6.8. The printer is on the same network as the computer and I was able to do print wirelessly, thanks to the manual which has not told me what protocol is used. However, when I tried to scan wireless, my printer does not detect my Macbook and Capture picture or Preview detected the device. The computer detects the impression well and the utility installed by device drivers HP application also detects my printer. What should I do to fix this? Said HP documentation I have nothing to do, but there is definitely something wrong. This isn't the only problem, as I will have the most difficulty with something else, but I don't want to connect via USB to scan, if I do not (I can't find the USB provided with the printer still, but I have the USB cable from my old printer). Other discussions appear to have the same message you need to activate something, but they are not useful for me.
According to your description, I got the impression that you have added the printer by clicking on the IP port and select the HP Jetdirect Socket Protocol...
Adding the printer by IP allow printing only effect...
To use the feature, you must add the printer as described in the manual...
(By clicking on the sign once more button under Print & Scan you should immediately see your printer listed)
If this isn't what you can see, it seems to me that your Mac and printer communicate well like Hello, which might indicate a wrong settings of the router, or the router may not support multicasting, which is required for Macintosh, envoirnment.
Please let me know your router model, brand and the version of the firmware if it is known
The manual I received did not mention that Hello or any other protocol has been used to connect to computers. You're certainly right about this Protocol, I chose, although he wasn't the first. I chose it only when I'm not as an option in the Detection tab and IPP has been unsuccessful. My router is a Netgear WGT624v2. I have had problems with AirPrint too and someone suggested to use ad - hoc to isolate the problem, which helped. Thus, it seems that the router can be a problem here too. I intend to look at a new router, however, nothing in the router settings had something which needed Hello.
Thanks ShlomiL, I have confirmed that my analysis points are related somehow to my problems of Airprint. I got a new router and everything works fine. Just to inform someone else who can have that particular problem with Netgear WGT624v2 doesn't have the support of Hello had the printer is recognized by the list that shlomil was talking about.
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