HP Color LaserJet M476nw MFP: Scanner reported an error - HP Color LaserJet M476nw MFP

I had problems with the HP scanning software.  When I run the software and try to initialize a scan, I get the message

=====

Scan reported an error

HP Color LaserJet M476nw MFP is currently unavailable. Please check if it is connected and turned on, or try again later.

=====

In fact, the scanner works fine, like I can scan documents directly to the USB port on the printer.  The scanner has worked in the past with the HP software on my computer, but now just won't work.  The printer is also properly connected to the computer as I have no problem with printing of documents.

No idea how to fix this?

Thank you!

Hello

Try to install the following package to make sure that your drivers are perfectly up-to-date:

https://support.Apple.com/kb/DL907?locale=en_US

Then restart your Mac and try to scan the image.

If the same persisnts open the JSCA-Packard folder and move the HP scanning application to the trash.

Then install the HP Easy Scan app instead (which is the latest version of HP scanning):

https://iTunes.Apple.com/us/app/HP-easy-scan/id967004861?MT=12

Now try scanning using the application and check for the difference.

Please let me know the results,

Shlomi

Tags: HP Printers

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