HP Color LaserJet M477fnw MFP: Scan to computer button disappeared

Hello, I saw similar comments of the same issue, but none with a solution.  The closest is this: http://h30434.www3.hp.com/t5/LaserJet-Printing/How-to-fix-missing-quot-scan-to-computer-quot-touchsc...

Problem: We have a new printer that we have Setup.  During the installation process, on the touch screen, provided the message to "Scan to Computer".  We used the option to make sure it worked and took part in the computer we wanted.  We restarted the printer, and the option is now missing!  The option "Scan to Computer" has completely disappeared.  Where it was once a touchscreen button / option, no longer exists.

Printer: HP Color LaserJet M477fnw MFP

OS: Mac OS X 10.8.xx

I downloaded the firmware update, but that doesn't work either.  I tried using the verification of updates of the touch screen of the printer, it can never connect.  I connected to the internet, I connected directly on a hard line, still no connection.  I literally just bought this printer yesterday, with a 2-year service plan, drove an hour to the next closest store that had it in stock and it gives me nothing else problems.

I have unplugged and waited a minute.

I've uninstalled and reinstalled the printer and the software from my computer.

I'm out of ideas.


Hello @gfrd3489

If you talked about scanning to the icon post from work or option after pressing the icon of the scan on the printer itself that one has been dropped by HP since she had so many questions with that like on some devices will only scan flat and not of ADF.

If you notice you still have other options such as scanning to USB key, scan to e-mail or scan in network on the printer folder of are next to the HP scanning app on the PC for windows and mac

Devices most recent are not supposed to have this option on the first place and the firmware and normal updates which will remove devices more alumni who have it

There were a few M477 which were sold to vendors when it first came out which was which, but as soon as he gets the first update will be deleted

hope that clarifies the question

Tags: HP Printers

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