HP Color LaserJet Pro M177 MFP: HP Color LaserJet Pro MFP M177 cannot find information network

I just got my new printer today. I followed the instructions to the letter. Now I try to connect to my network to the "Wireless Setup Wizard" that my router does not support WPS. I sat waiting for the printer view all networks in the range so I could choose mine and continue on. However, after 15 minutes of waiting, I decided to go shopping while he did his thing. I came back 1 hour later and it's still displaying "Retrieve information from wireless network" with the symbol of HP and a blue bar encircling it. It is not locked up as I can hit the Cancel button and it returnes to the network configuration menu. What I'm doing wrong here? My network uses a router NETGEAR WNDR4500 with security WPA2-PSK [AES] is enabled. It transmits the band b/g 2.4 Ghz and 5 Ghz n band. Please any help would be appreciated.

Hi @Rieu,

Welcome to the HP Forums!

I see that your HP Color LaserJet MFP M177 Pro cannot find the network on Windows 7. I'm happy to help you with this problem of connection!

Please, take a look through the steps in this guide, "Printer is off-line" Message appears on the computer and the HP printer does not print. Thus, this guide, the printer is not maintaining the wireless connection.

Tips for troubleshooting wireless problems


Tags: HP Printers

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