HP CSI Shell has stopped working - cannot install the printer driver
I just bought a printer LaserJet MFP M127fw Pro, but the installation of the pilot program still crashes. I tried 3 different modes of driver installation: the installation CD install HP Smart (USB) and download online, but I keep getting the same error.
10-15 seconds after I start the driver installation, a pop-up Windows appears, advising me that:
"HP CSI Shell has stopped working".
I called HP customer care and they post in the computer section of the Support Forums.
Does anyone have a solution to this problem?
I have a HP Media Center PC with Windows 7 64 bit.
Update:
I tried the feature "Add a printer" windows default in Control Panel, and my printer is finally functional - only when used wireless. However, if I connect the USB cable from my printer, it will be recognized as a different printer and always unsuccessfully installed the drivers for it.
If it works wirelessly, it is good enough for me.
Tags: HP Desktops
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Hi Tonio saini,.
Navigate to the location of the programs .exe file and right click on the .exe file, and then select run as administrator to install the modem.
You can also check the following link, try the suggestions and check if that helps:
http://social.answers.Microsoft.com/forums/en/w7hardware/thread/4ce21286-3a77-4A06-923c-889d657f8e33
Hope this information is useful.
Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.
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I use Vista Business, I installed the update of important security for Vista (KB977165), after installing and restarting my computer, I received an error message that Windows has stopped working and then I get a black screen. I rebooted in safe mode and did a system restored. So currently I did not update.
This happened to someone else? Is it I can do it fix it?
Hello
Since you get such a serious mistake, I would use the free incident reports.
Windows updates - free Incident report
Go here and click on-> Windows Update fails while searching, downloading or installation of updates
http://support.Microsoft.com/GP/wusupport#tab3The security updates, you can get free support Incident report
http://www.Microsoft.com/protect/resources/support.aspxI hope this helps.
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Cannot install the printer driver for Deskjet2540
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Press the Windows key, and then type devices and printers
Press enter
Click with the right button on the printer, then click on troubleshoot
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I can still scan and copy the printer but cannot print.
Any help would be appreciated.
Cheers, Brooke
Hi Brooke,
Have you made changes on the computer before this problem?
HP has designed a quick and easy tool that diagnoses and solves many problems of printing, scanning and connectivity: The HP Print and Scan doctor. HP recommend you to download and install Print and Scan Doctor any time you need to solve a problem with your HP printer.
Try printing HP and Scan Doctor for Windows
You can also see: troubleshooting printer all-in-one HP Deskjet F2180
It will be useful.
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Reinstall using CD product a step only, that is, agree to the terms. Conversations with Epson have not solved the problem.
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If your second line means that the fax machines and Printers window is empty - NO printer icon - then the immediate cause is that the print spooler service is not running.
Start the print spooler service as follows:
Start > run > net start spooler > OK
If everything works now, then fine. More that likely, however, the print spooler service stops again. If it does, the circumstances in which she stops (that is, what do you do when it stops) and all messages in the event viewer (start > run > eventvwr > OK) will help determine the cause.
Generally, the print spooler service stops because a printer or a pending print job driver is corrupted somehow. The indications here explain how to clean the printer drivers (necessary before re-installing) as well as all pending print jobs:http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm
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I have two laptops Inspiron 1545 new running Windows 7 64-bit edition that expose that same question. I'm trying to get an Epson color Stylus 760 working with them via a USB connection.
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If I go into Device Manager, the printer is listed as a printer USB that does not run as properly as there is no driver. If I choose "put updated pilot" from the Device Manager, it downloads successfully the driver (even such as mentioned in Windows Update) and when you try to install the driver it comes back with an error "access denied."
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Hi Shawn,
In my view, that there is a driver 64 bit Windows 7 according to the guidelines of this site:The Epson Stylus Color 760 is a 'built in the Windows 7 driver.Nevertheless, I will try your suggestion if Alan does not work.Kind regardsDan -
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IM using windows 7 (x 64)
also cannot use add printer in Control Panel > hardware and sound > devices and printers
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Hi momo lulamka,.
1. at the printer works very well under Windows 7 64-bit sooner?
The compatibility of Windows 7 Center believes that any information on this model of printer there is a possibility that this printer is perhaps not compatible with Windows 7.
Method 1
As a work around you can check if the print spooler service is running on the computer.
A print spooler is the service that temporarily stores the disk printing hard or in memory until the printer is ready to print.
You must be logged on as administrator to perform these steps.
(a) open administrative tools by clicking the Start button, then Control Panel. In the search box, type Administrative Tools, and then click Administrative Tools.
(b) double click Services. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
(c) right click on the print spooler service, and then click Properties.
(d) under the tab general , next to Startup type, make sure that Automatic is selected.
(e) if the service is not already running, under Service status, click Startand then click OK. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
Why can I not print?
http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print
Method 2
If the above step failure then run the troubleshooter available in the link below.
Printer in Windows problems
http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows
I was unable to find the drivers for the printer on the Canon website according to the link below, you will need to contact Canon for more information on the pilots.
I hope this helps!
Halima S - Microsoft technical support.
Visit our Microsoft answers feedback Forum and let us know what you think.
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Hello
1. What is the serial number and model of the printer?
2. What are the failed updates?
3 have there been any changes made on the computer before the show?I suggest you try the steps to solve the problem with the installation of printer.
Method 1:
Run the Fixit and check if it helps.Hardware devices do not work or are not detected in Windows
http://support.Microsoft.com/mats/hardware_device_problems/en-usFor more information, see the links:
Find and install printer drivers
http://Windows.Microsoft.com/en-us/Windows-Vista/find-and-install-printer-drivers
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http://Windows.Microsoft.com/en-us/Windows-Vista/add-or-remove-a-printerI suggest you try the steps to fix the problem with Windows Update.
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Method 3:
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322756 (http://support.microsoft.com/kb/322756/)
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BB
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Run the command to check the file system once:
https://support.Microsoft.com/en-in/KB/929833
Also repair Microsoft Redistributable packages from the control panel > programs and features.
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