HP CSI Shell has stopped working - cannot install the printer driver

I just bought a printer LaserJet MFP M127fw Pro, but the installation of the pilot program still crashes. I tried 3 different modes of driver installation: the installation CD install HP Smart (USB) and download online, but I keep getting the same error.

10-15 seconds after I start the driver installation, a pop-up Windows appears, advising me that:
"HP CSI Shell has stopped working".

I called HP customer care and they post in the computer section of the Support Forums.

Does anyone have a solution to this problem?

I have a HP Media Center PC with Windows 7 64 bit.

Update:

I tried the feature "Add a printer" windows default in Control Panel, and my printer is finally functional - only when used wireless. However, if I connect the USB cable from my printer, it will be recognized as a different printer and always unsuccessfully installed the drivers for it.

If it works wirelessly, it is good enough for me.

Tags: HP Desktops

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