HP Designjet 800ps paper selection problems

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• DesignJet T2530: T2530 selection automatic Roll Correct

  We recently bought a DesignJet T2530 to replace our old Gestetner requiring parts that are no longer available. We've had for about a month now and we had questions make him print the good roll all the time. We have a wide roll 36 '' loaded roll of 1 and a 30 "wide roll to roll 2. When printing the drawings AutoCAD or a PDF Adobe, 24 "x 36" designs would be to print in portrait mode (24"wide) to 30' wide roll instead of landscape (36" wide) to 36"wide roll." Also, 30 "x 42" designs would be automatic selection of portrait print (30' wide) for the 36"wide roll instead of 30" roll. " We called our service contract provider and they came out, looked through a bunch of settings and finish the download complete driver with PS drivers and HPGL2, set a custom. PC3 for AutoCAD file to force the printer to print 24 "x 36" designs on the 36' roll after we say from the printer, and everything has worked for a few days. " Service came out again, changed a few extra settings in the printer properties, ended up needing to replace the touch screen because it was just bad out of the box, and again once it worked fine for a few days. More recently this week, it started printing the 30 designs "x 42" 42"wide on the 36" "roll, cut 3" on each side of the drawing. " Service came out yesterday again, was here for about an hour, has insisted that it is absolutely not the machine and it must be a problem with AutoCAD and Adobe (which seems strange since it has the same problems of each program), tried a reset of the printer without result and basically said it's just not to the automatic selection the right to ride , so we will have to change the settings in the properties of each time that we print something. Then, after the left, custom. PC3 file, put it in place before (as previously mentioned) has stopped working properly and the 24 "x 36" drawings started printing out on the 30' wide roll again. " As it is now, when I print a drawing, I have to go into the properties of the printer in the print window, select the correct size paper, select the correct role and select the correct orientation so that it can print correctly. I put just customized. The PC3 in AutoCAD files for it so I do not always go through this when printing from AutoCAD, but I must still manually change all these settings for each picture I print from Adobe and I don't know if these custom. PC3 settings will decide to stop working again like last time.

  Someone else has had this problem on this model printer and, if so, have you found a solution so he can get the correct width for automatic selection?

  Hello

  Go to the printer Embedded Web Server and select the option use the exact width of the roll.

  Also, make sure that the drawing was generated landscape as the application will replace all the settings on the driver and the printer.

• Designjet 800PS 21:10 then 86:01 - band coding?

  Hi everyone-

  I have a Designjet 800PS 42 ". After running is not for a week, he threw a 21:10 error. I have removed the right side of the machine, extract the gas station and he cleaned. He was in BAD condition and was about to sink to the ground.

  TIP: WEAR GLOVES. I don't have.

  During this process, I put at the beginning of the station back in incorrectly then the error remained. I then cleaned the rest of the machine, including the holes of the dust and the MICR band. Later, I realized my mistake, put it in correctly and the 21:10 error disappeared.

  Now I have a new error 86:01 that makes obstruction of paper.

  This is the process:

  1. in initialization: this is the position of the gas station. http://S17.PostImage.org/rklapk20f/image.jpg

  2. complete initialization: the chariot moves all the way to the left and right, then parks above the gas station (which moved in position). No errors. Message shows load paper. http://S17.PostImage.org/n19241k4v/image.jpg http://S17.PostImage.org/rymmp5m3z/image.jpg

  3. I load the paper and the cart moves to check. Paper rolls back and forth. etc. This is the image during this process that the carriage moves back to the gas station. http://S17.PostImage.org/uve936hbj/image.jpg

  4. transport moves slightly to the left and position, error 86:01. http://S17.PostImage.org/apar4alnz/image.jpg

  The belt is basically new. The trolley moves freely the length of the printer (by my measurement, see this video which shows what I consider that it is easy to get around - I'm using a finger on transport). Nothing seems to be it the way of the gas station. I think that it is free to move. Stem is lubricated. http://videobam.com/OGvAL

  I noticed that my band of coding is in poor condition. See this image. It is worn (exactly where the transport seems to stop). This may cause the issue? http://S17.PostImage.org/b3c33w5rj/image.jpg

  When I do a test of movement of transport, if I put myself to the test when the transport is parked above the gas station it moves slightly then stops. When I test in the Middle, it works perfectly.

  So my question is: is this likely to be the MICR band? Or have I given the station incorrectly (despite No 21:10 error)?

  THANKS IN ADVANCE!

  Replace the tape coding.

• HP designjet 800ps eprint and sharing - banding issue

  Hello world

  I just installed the eprint & share for my designjet 800ps program. Its great and seems to knit as a rip and image very quickly compared to the rights to print of lets say photoshop processes or similar. The issue I'm having is that it's really bad banding. If I print the same file with better and more detailed photoshop selected image are perfect. However, the same file with the same print driver settings and also choose best on eprint & share and there terrible banding.

  Can anyone offer any help with this?

  Thanks in advance

  John

  Hi johnpirate,

  The Designjet is a commercial product.  I you a link towards the Designjet forums try to repost your question here for better coverage.

  Designjet Forums

• Designjet 800PS-Windows 7 64-Bit Drivers not found

  When I navigate to support HP.COM & drivers for 64-bit Windows 7 for a Designjet 800PS printer drivers, he encounters an error and not going anywhere.  I tried this on multiple machines with the same result.   It does this for 32-bit and 64-bit.

  Everything indicates that the driver exists?  It seems he's trying to FTP?

  Any suggestions?

  FTP://ftp.HP.com/pub/softlib/software11/COL25756/pl-66260-3/hpdj510wx64glen.exe

  Problem solved.  HP links are all here.  Has proved to be a problem with the FTP through a firewall and not getting not translated correctly.   Why it only affected specific FTP links, I'm not sure.  But that's what it was.  Thanks for your help.

• HP psc 1200: psc1200 paper feeding problem

  will not load paper, rolls move but don't feed

  Hello @Apache655,

  Welcome to the HP support forums.

  I understand that your PSC 1200 does not feed paper.

  I would like to help.

  Paper can leave a very fine dust on the reels. This can prevent the rolls 'capture' the paper.

  I recommend that you clean the rollers.

  Dust, fiber, paper and other debris may accumulate on the pick rollers and cause paper feeding problems. To avoid paper feed issues, clean the rollers inside the printer and in the duplexer (if equipped).

• HP Officejet Pro 8600: paper feeding problems

  Help!   My printer has all of a sudden decides to try to feed a bunch of paper at the same time, ruining the leaves.  May 6-12 pages.

  I don't know the terminology to search for this problem.  There are times when paper changes (for example the new color), but not always.  Hate waste, hate to lose the County. Should I clean something?

  Welcome to the HP community @macandsons!

  I came across your message on several pages of food through your Officejet 8600 and wanted to pop in to help. I would like to see you link below and try the steps in the order for that matter. Generally a good cleaning roll will help this type of concern. If you still find the printer pull in several sheets of paper, then I recommend finally call phone support to talk of a replacement printer.

  More than one Page at a time feeds through the printer

  If you have trouble, let me know and I'll do my best to help.

  Hit the "accept as Solution" if we reached a solution and the "thumbs up" to say thank you for my help.

  Have a nice day

  HP technical support are available by clicking on the following link:

  http://h22207.www2.HP.com/us-en/?openCLC=true

  (1) once the page opens, please select the country in which you are located. Then enter your model of HP on the right number.

  (2) then choose "Contact the Support" tab at the top and scroll to the bottom of the page "HP Support - contact" to fill out the form with your details.

  (3) Once finished, click the "Show Options" at the bottom right.

  (4) Finally, scroll to the bottom of the page and select "Get a phone number." A file number and telephone number will now fill for you.

• HP Officejet Pro 8500: Paper feeding problems

  Why my printer HP Officejet Pro 8500 has constant pain to pick up the first sheet of paper, when the 'Print' is selected.  He invariably through a blank sheet and then gives the message "on paper" when the paper is in the tray.  It's same with envelopes.  Frustrating!

  The troubleshooting in the here document steps can help solve problems loading the paper in the printer Officejet 8500.  Please go through all the steps in order.

• HP designjet 500 plus network problem

  Hello

  I'll need your help. I have the HP designjet 500 printer more and today I bought the HP JET DIRECT 620N NETWORK CARD. I installed inside the socket, connecting the card with an ethernet to pc cable. I went to the installation of hp on the monitor, select Yes for cfg network, ip and dhcp, I reboot the tracer and in the monitor shows he gets the local IP 192.168.1.2 as well as info from rest, which is are in conflict with other devices on the network. The problem is that im trying to find the printer over the network connections on my windows xp pro, but it does not show on the results. I don't see that there is an icon that does not give me an error. I also tried to see my tracer of the firefox browser with the local IP which has achieved and open the menu normally, showing how the network works. I tried several times to reboot pc and tracer in case they are blocked, but got the same problem. Perhaps there is a driver for win xp to see the plotter on LAN? I need to have your help as soon as possible, because a lot of work to do with the tracer and this question comes back to me.

  PS I should mention that I currently have a network with 3 pc the on the Office that they link together without any problem.

  P.S. This thread has been moved to printers - LaserJet for printers - Designjet & large Format. Forum Moderator - HP

  First off there are 2 homes EIO to the back, so you messed up there. With the power off, install the gl2 card in another location and see if you still have the problem. There may be a plaque on the slot, held in place with a screw at the top and bottom. Just remove the 2 screws and remove the cover and install the card.

• J3680: Paper jam problem

  I had a paper jam (not the first) and I removed the paper from the front of the printer. There was no sign of damage on the paper and it's stock, I used previously. Now, I have a warning visible paperless paper get stuck in the machine. Is there a way to reset the sensor?

  Hello! Welcome to the community of HP @PHRED96,

  I came across your post on paper jam issues you have with your Officejet J3680 and wanted to tender hand. I recommend first trying every step in the guide I posted for you below. If you have tried all the steps, please check your messages private to my absolute last suggestion, that you can try at your own risk. If my suggestions do not help to solve the problem, you will need a new unit altogether. I'll leave the HP below contact info if you want to contact them for your replacement options.

  I hope this information helps!

  A "paper jam" or "Original Jam" Message appears for HP Officejet J3600 all-in - One Printer Series

  Click on the thumb to below testify my help!
  Click on the "accept as Solution" if I'm you guide to a solution!

  Contact HP:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number appear

• OfficeJet Pro 8620: Paper feed problem

  New Machine - age for a day. Follow the installation procedure and a tray loaded with good paper 20 # 8-1/2 "x 11". When I send a print job to the printer - the finished sheet is great except for a double crease to the top of the sheet. It's as if she gets stuck, deform the sheet and then it ends. It is not appropriate for an office environment.

  This printer has a duplex on the back unit.

  Secondly when I put the tray paper for 4 X 6 photo paper and load the tray... it won't pull the paper and printing. The error message says to check the configuration of the status bar and load the paper - I have already done.

  HI @Scott18,

  Welcome to the Forums of HP Support!

  I understand that your day an old printer HP OfficeJet Pro 8620 is the rustle of paper and do not print on paper 4 x 6. I would be glad to help and don't forget to come back to this thread and check "Accept as Solution", if I have successfully helped solve you the problem. If you want to say 'Thank you' to my effort to help, click on the "thumbs up" to give me a Kudos.

  I can certainly understand how it would make you questions in an office environment. Looks like it's that a barrier inside the printer or a roller is defective.

  To try to fix the problem, I suggest that take a look deeper inside the printer with a flashlight to see if you can determine the cause.

  Please, try the steps in these guides:

  •  Displays a Message "paper jam".
  •  Displays a Message 'Transport Jam'

  NOTE: Some steps several times may help solve the problem.

  If you have completed all the above steps and your product still has a problem, service the product. If the printer is within the buyers remorse period, put the printer in the point of sale or contact HP.

  Contact HP for service in all countries except Asia-Pacific.
  What you can do, is to use the following link to create yourself a file number, then call and it can help to expedite the appeal process:
  Step 1. Open the link: www.hp.com/contacthp/
  Step 2. Enter the product number or select Auto detection
  Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
  Step 4. Scroll down and click on: contact HP options - click Get phone number
  File number and phone number are displayed.

  Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

• Change paper size problem

  Hello. I am writing from Japan.

  My question is about printing.
  I mainly use A4 size paper, but sometimes use B5.
  B5 is a paper based on Japanese traditional paper format.
  The A4 is now major in the Japan, B5 is always used
  and I sometimes print with paper B5 and bind to the B5 file.
  B5 is smaller than the A4, but size 1: 1.4 ratio the same as A4.

  Now, the problem is:
  "Although I change the paper size of the preview window,
  the change will be not taken into account immediately
  and I have to print at least one page with the old settings to set the change. »

  I am so happy if solve you this problem. It'll be more useful.
  Or, you can tell me another good solution or how to change the settings?

  Thank you very much.

  Use the {Ctrl + P} keyboard command for printing, in order to circumvent the preview before printing.

  Bug 1007779 has been filed on the button print, preview printing opening rather then goes directly to the print dialog box.

• HP Designjet 500 42: Old problem of driver update

  Hello

  I have HP Designjet 500 printer 42 in. And I can't update the old drivers. I downloaded new drivers drivers

  Installed new drivers and the printer connected to the computer. Installed printer itself. Driver version but check it shows in 6.08 (preferably printer-> subject) window.

  I deleted all drivers using pnputil.exe d Oem # .inf and printui/s/T2 orders. All the drivers of HP has been removed from

  C:\Windows\System32\DriverStore\FileRepository

  and

  C:\Windows\System32\spool\drivers\x64\3

  Installed new drivers (8.10) and pluged in the printer. Printer has been installed but with drivers 6.08. So I went to the "print management" as an administrator. Pressed on HP Designjet 500 42 by HP printer 'Manage sharing'-> "Advansed"-> "New driver"-> 'Disc' and in C:\Windows\System32\DriverStore\FileRepository I chose "dsgj510.inf_amd64_* *" folder and the dsgj510.inf file here. But could not find "HP Designjet 500 printer 42 in.". Here only:

  HP Designjet 500 42 + HPGL2 card; HP Designjet 500 plus 42; HP Designjet 500ps plus 42; HP Designjet 500PS42 + HPGL2 card; HP Designjet 510 42 inch printer and HP Designjet 510ps 42-inch printer.

  I tried to use HP Designjet 500 42 + HPGL2 card HP Designjet 500 plus 42 drivers. But printer would give an error message and do not print.

  With the help of the 6.08 driver version I can print from some software, but I need to print from AutoCAD. And AutoCAD gives me the error message "no: cannot use this configuration of tracer for one of the following reasons: the driver is not found, cannot find the device or the driver has a problem." No device has been substituted. "And I can't choose the HP designjet 500 printer in AutoCAD.

  It is a shared printer and other computers on the network have 8.10 drivers and can print from AutoCAD. Single computer, the printer is pluged cannot print because it driver 6.08.

  I found the problem.

  On the page under 10 64-bit windows this is only "HP Designjet 500 and 510 HP-GL/2 and HP RTL driver 64 bit" 8.10 drivers. And this driver is not HP Designjet 500 printer 42-inch drivers. But under 64-bit windows 8, here's two pilots. "Driver HP DesignJet 500 PCL3GUI 64-bit" 8.10 drivers and same as above. This file have drivers for HP Designjet 500 printer 42 inches and runs under windows 10.

  If HP support lazy to put all work them drivers under windows 10 for HP Designjet 500 printer.

• HP Designjet T2300 PS printer: HP Designjet T2300 gas station problems

  I work for a small engineering firm. We have owned a large scale printer Postscript HP Designjet T2300 plotter for about five years. We rarely have problems with it, but a few days ago, we started to have problems with the service stations of the tracer. Whenever we turn the plotter hear us a loud clicking noise coming from the area of the station.

  We initially received error code 21.2:13. I contacted HP support and they had me run diagnostics on the service station. They returned with the error code of 21:13. I was told that I needed to replace the service station.

  I disassembled the side cover right to access the service station. When you turn on the plotter, as it has gas carrier station inializes goes ahead all the way and continues to click. I got out the service station Assembly and disassemble to see if I could fix it. Badly cleaned ink necessary spittoon & one of the metal clips used to stop the carrier to move too far to the front had popped out.

  I've cleaned all the ink level and I replaced the clip. I reassembled the Assembly and reinstalled in the plotter. After the reboot, I can still hear the rattling noise. The motor that moves the carriage of station service before doesn't seem to work properly. It does not stop when it reached the front of the gas station. She continues to advance the carrier and click on gears.

  Is there a sensor or something built that is supposed to stop the carrier to service station when it is moved to the front as it has supposed to go? Is my only option to replace the entire service station?

  Thank you!

  Hello

  If there is a click on the service station, provided is because a part broke.

  Your best option is to replace the part number

  CH538-67040 gas station - includes the fall detector and the spittoon of station service

• I have a hp lj4 paper jam problem. How can I chat with an expert today?

  The printer lj4 passes the self-test.

  The printer merges the front page that the message of paper jam.

  The paper is not wrinkles just stops.

  She does it with a number of different toner cartrages.

  The printer had only light home use.

  I suppose it may be a mechanical or electrical sensor problem

  Is there a service manual for this printer showing sensors and

  mechanical training courses?

  Hi wsinger,

  I suggest you find a service center to help you remove the output assembly. This requires you to remove all the covers and withdrawal of all carefully don't not to damage other internal parts. You might be able to buy the exit assemble from the link I provided earlier, but I don't think that you will be able to replace just the belt. Let me know what you find?

  Have you considered upgrading to a new printer laserjet?

  Course Laserjet printers