HP Deskjet 1515: HP 1515 does not print

Hello everyone,

first of all, sorry for my bad English, it is not my mother tongue, but I hope that you will understand me.

Today I bought a Deskjet 1515, installed correctly (I think...) and the test page was printed without problem. But, any other document may not be printed, or office, Adobe or a web page. I started troubleshooting of Windows but did not find the problem. In addition, the doctor HP Print and scan was launched, there is also no problem. writing the device functioning, communication is ok, and the test page can be printed. All other functions maintenance works (cartridge settings could be printed, cleaning, etc.), should also print from other programs.

When I launch a print, the print icon appears in the right corner of the Board, but when I take the mouse over it, wrote "0 document under impression" (or 0 doc is in the queue? I do not know the right translation) and after a few seconds it disappears from the status bar.

I tried to restart the computer, remove and reinstall the driver on the CD, plug into the connection of the cable for 30 seconds a card, downloaded and installed the latest driver HP...

I'm out of ideas...

You have any other advice?

Thanks in advance.

#remark: in the evening, I found, but I can print from ADobe and jpeg (all scanned documents can be print), MS Office and a page Web cannot. Always at a new facility, I can print the page test, but after no its software...

Hello @elzolee,

Welcome to the Forum from HP Support.  I hope you enjoy your experience here.

I understand that you are unable to print from Microsoft Word and on the web using your all-in-one printer HP Deskjet Ink Advantage 1515.  I want to help you with this.

Thank you for all the details you provided by listing the troubleshooting steps you have tried.  It helps me to determine the place where from there.  Accordingly, I recommend you clear the Temp on your PC folder and install another driver print.  Try the steps presented by my colleague @X-23:

Step 1: Clear the Temp folder:

  1. Open your Start menu and in the box "search programs and files", type %temp% , and then press enter.
  2. When the Temp folder opens, select Ctrl + A at the same time on your keyboard
  3. Once everything is highlighted in the Temp folder select "delete" on your keyboard to delete the files in the Temp folder. No files and folders on your computer will be deleted. This only deletes temporary files. If a file is always be used by a program on your computer, you'll be up the pop to 'jump' the item.
  4. Once the temporary files are deleted to close the window
  5. On your desktop, right click on the recycling bin and select empty recycling bin

Step 2: Adding a driver replacing:

  1. Click on the Start menu
  2. Select the devices and printers
  3. In the devices and printers folder right click on your HP Officejet Pro 6830 and left click on printer properties.
  4. Left click on the Advanced tab
  5. Left-click on new driver
  6. When the new driver window just press 'Next' until you see a list of manufacturerson the left and a list of Printers on the right.
  7. Select HP as the manufacturer on the left
  8. DeskJet 9800 select the printer on the right. If Deskjet 9800 is only select "Windows Update" at the bottom left and once the update has been completed, you will be able to select Deskjet 9800.
  9. After selecting Deskjet 9800 hit next complete the new driver Wizard
  10. Under the printer properties window, select "Apply", but don't hit not OK
  11. Select the general tab
  12. Rename your printer in HP Officejet Pro 6830
  13. Click OK
  14. Finally, right click on your HP Officejet Pro 6830 one more time and left-click on Printing Preferences
  15. Left click on the paper/quality tab
  16. Left click on the drop down menu 'Normal' for quality printing at the bottom right and change its normal fast
  17. Press apply and OK

Source

Try to print from Word, and also in your web browser of choice.  Please let me know the results by responding to this post.  If I helped you to solve the problem, feel free to say "You rock!" by clicking the "Thumbs Up" icon below and by clicking to accept this solution.

Thanks for posting in the Forum from HP Support.  Have a great day!

Tags: HP Printers

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