HP Deskjet 2540: Deskjet 2540 status offline

I have a deskjet 2540/scanner printer, which shows in offline mode in each program with the exception of hp printer control app.

It works perfect in this application in windows 8.

I have all the updates made since 08/07/15 HP

I have all the updates of windows 8 from 08/07/15

I can't have the printer to print from the doctor printing and scanning

I've uninstalled and reinstalled a few times the same thing

I have the same problem with the USB cable.

I also tried to install with the USB cable, same thing

I would be extremely grateful for any help on this irritating problem

P.S., the problem started all of a sudden. before this problem, windows and hp programming was not updated in forever because I felt "if its not broken don't fix it." Now, I have a problem

Hello @G_A_M_Mc1,

Welcome to the Forums of HP Support!

I understand that you are having problems in offline mode when printing from your computer in Windows 8 for the all-in-one printer HP Deskjet 2540. I would like to help you today with this printing problem. Thank you for all the troubleshooting that you tried before reaching out for support, including. To be honest, because this problem occurs via the connection of the USB cable and the connection network, I don't think the problem you are experiencing is related to connectivity. Instead, there is probably a driver conflict between the printer and the computer, or even a problem print spooler occurring on the Windows computer. Can I please you follow the steps below to resolve this issue.

Step 1: Run Microsoft fix:

This fix is for network printers. I understand that your printing problem occurs via the USB connection or network connections. However, it is worth trying this fix.

Microsoft has released a hotfix to correct printing problems in Windows 8 and Windows 8.1 operating systems. Printing problems seem to affect printers on a network, regardless of the brand or model, and there is a conflict with the WSD Windows Network Port. Please click here to download and run a Microsoft Fix it Tool. "Once the site opens for the fix, please click on the button 'available hotfix download". Please follow the prompts on the screen to install the hotfix. Once the fix has been loaded please try again to print. If the printing problem continues to occur, proceed to the next step.

Step 2: Check the status of print spooler:

The print spooler is the printing system integrated with your Windows PC. Printers rely on the Print Spooler Service running in order to print correctly. Therefore, I will ask you to check the print spooler service to ensure that it is in good working condition.

  1. Open your screen to Start by clicking the Windows button on the lower left side of your computer screen or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. In the start screen, type run
  3. Click Run to launch the run dialogue box
  4. In the run box, type services.msc and click OK
  5. When the Services window opens scroll down until you see the print spooler
  6. Click Print Spooler once just to highlight
  7. If you Start in the upper left corner that indicates that your print spooler is actually stopped (not good). But we will leave that for now.
  8. If you stop or restart in the upper left corner, this indicates that your print spooler is actually started. Please click on stop to stop the service momentarily.
  9. Reduce this window which will allow us to come back here

Step 3: Check the print spooler folder:

  1. Reopen your splash screen
  2. Computertype. Click on the computer (or on This PC) when it fills so
  3. In the computer window, select your Drive C
  4. Click on Windows
  5. Click on System32
  6. Click on the reel
  7. Click PRINTERS. You can get permissions to a warning, just continue beyond that.
  8. PRINTERS of the folder must be empty. If there is no file here, they are corrupt print jobs. Right click on anything in that folder and 'delete' files.
  9. Close the PRINTERS folder

Step 4: Start Spooler and check the dependencies:

1 open the Services window we previously minimized

2. click on print spooler to highlight

3. click on Start in the upper left corner

4. If you get an error message please take note of this

5. If the print spooler starts successfully you will see "stop and restart" as your options at the top left

6. then, double left click on print spooler. A print spooler properties window is now open. Click the connection tab at the top. Can you please make sure that it is set to Local System account and make sure that the check box is selected to "Allow the Service to interact with desktop".

7. then click on the tab "dependencies". Please check which dependencies are listed. I need to know this if the problem persists when you have completed the steps I provide in this post.

8. click on apply and OK for any changes that you have made the log tab. Close the Services window.

Once the spooler has been verified and has started, please test printing. If the printing problem continues to occur, proceed to the last step to load another driver on your machine and test print.

Step 5: Load driver replacing:

  1. Open your screen to Start by selecting the Windows key bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard, to the right of the Ctrl key
  2. On the start screen, type devices and printers. Click on devices and printers to launch the window
  3. Under devices and Printers window, right-click on your all-in-one HP Deskjet 2540 and left click on printer properties.
  4. Left click on the Advanced tab
  5. Left-click on new driver
  6. When the new driver window just press 'Next' until you see a list of manufacturers on the left and a list of Printers on the right.
  7. Select HP as the manufacturer on the left
  8. DeskJet 9800 select the printer on the right. If Deskjet 9800 does appear to only select "Windows Update" at the bottom left and once the update is completed, you will be able to select Deskjet 9800.
  9. After selecting Deskjet 9800 hit Next to complete the wizard driver new
  10. Under the printer properties window, select 'Apply' but don't hit OK
  11. Select the general tab
  12. Rename your printer all-in-one HP Deskjet 2540
  13. Click OK
  14. Finally, right click on your all-in-one HP Deskjet 2540 one more time and left-click on Printing Preferences
  15. Left click on the paper/quality tab
  16. Left click on the drop down menu of 'Normal' for the quality of printing on the bottom right and change its normal fast
  17. Press apply and OK

Once the other driver has been installed successfully, please test printing.

Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

Tags: HP Printers

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