HP Deskjet 2540: Printer does not connect

Hello! I managed to connect my printer via the cord, but all my efforts to connect wireless have not been successful, even after you install the drivers appropriate for Windows 10. It seems to connect and to detect the router but when it promts me to enter information to check the connection, it does not connect. He also promts me to enter the information that is displayed on the printer, but it is not anything related to this wireless network. Help, please!

Hi @paige101us and welcome to the Forums of HP!

I see that you have connectivity problems.  I would like to help!

I would recommend your computer off.  Once the computer is down, unplug the power cord from the printer and the electrical outlet and remove the power of your router for 60 seconds.

After 60 seconds, reconnect the router.  Once the router has started broadcasting, reconnect the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

After that the printer is turned on, run the wireless configuration.

I also suggest this document:

Troubleshooting wireless printing Center

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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