HP Deskjet 2544: HP Deskjet 2540 Series not found - Error Message

Hello

I'm getting "HP Deskjet 2540 Series not found" - Error Message When I tried to scan...

I have recently upgraded to windows 10. I get the same error message when I trobleshoot using 'doctor print and Scan '.

Please fo help me solve this problem...

Thank you...

Hey @HpUser83,

Welcome to the Forums of HP Support!

I would like to help you today to resolve the 'HP Deskjet 2540 Series not found' scan error you get when the all-in-one printer HP Deskjet 2544 scanning to your computer Windows 10. There is probably a software or driver error occurring. Can I please you follow the steps below to resolve this error.

If you use a USB cable between the printer and the computer connection, please unplug this cable now.

Step 1: Remove the driver:

1. click on the Start button

2. type programs and features. If a search does not start automatically, you will need to type programs and features in the area of "Ask Me anything".

3. click on programs and features to launch the window.

4. in programs and features, will populate a list of the programs installed on your computer. Please scroll down and look for your HP Deskjet. If you see your HP Deskjet in the list, click it and choose Uninstall.

5 follow the prompts on the screen to complete the uninstallation. Once the uninstall is complete successfully please close programs and features.

6. then, click on the menu start of new

7. this time type devices

8 click on devices and printers to launch the window.

9. in devices and printers are looking for your HP Deskjet. If you see if if please right click above and choose 'Remove' or 'Remove'.

10. Once your HP Deskjet printer is more than showing in devices and printers please click on any device in the list of Printers once just to highlight. Click the print server properties on top

11. click on the drivers tab

12. look for your HP Deskjet printer driver. If the list, please click it and choose delete

13. Select delete the driver only

14. Select OK

15 click apply and OK in the print server properties window.

16. close devices and printers. Please proceed to the next step.

Step 2: Remove temporary files:

1. click on the Start menu

2. type run. Click on Run to launch the run dialogue box.

3. tap folder in the run box, and then click OK

4. when the Temp folder, open select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.

5. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.

6. close the Temp folder when it is empty

7. right-click the recycling bin on your desktop and select empty recycling bin. Please proceed to the next step.

Step 3: Install the device:

  1. Please click here to download and install the package to the full functionality of the software and the driver for your printer
  2. Once the download is complete, follow the prompts on the screen to install your printer
  3. If you use a USB cable connection, do not connect the USB cable until the installation program invites you to

Once the installation is completed successfully, please test scan.

Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

Tags: HP Printers

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