HP Deskjet 3050 a J611n: scan of the computer is no longer available since windows 10 download

After downloading windows 10 to my laptop last week surprise, I can't scan from this upgrade and get the message that the scan to the computer is no longer available. I tried different routes to make it work again in settings, but I can't get the article that will allow me to choose scan of the computer. I also seem to have something in 10 called windows webscan, I can't activate it either. Any ideas how to resolve this would be greatly appreciated.

@loki4

I'm sorry it doesn't - there are perhaps other issues (HP or Microsoft drivers and software) preventing to install printing software and works as expected.

Migration from one operating system to another can be brutally hard on the file system.

Going to bed.

A few random ideas:

When you try again - restart all:

  • Shut down / off everything, including the router (and all connected mobile devices) >
  • Leave the router (in condition off the coast) a few minutes > bootstrap router > wait a minute >
  • Start or computers on the network > mobile devices from start > printer start

Remove any program of printing of programs and features

Make sure that your Adobe Reader DC is on the latest version (and Flash, too)

Printer's happiest with an Ethernet - and a static IP address if you have stability issues

Run Windows updates several times after a migration; There are sometimes more than one session so that everything is loaded.   Check to see if you are ready to install the "other Microsoft" software with your Windows updates.  View history.  He tells you?  Not sure - always good to know what Microsoft adds to your system...

Start (screen) > settings > update and security > Windows Update > Advanced Options

If you are running McAfee security - you might need to update, reinstall it, or disable it temporarily.  (I don't really know this; I guess.)

Switch your UAC (User Account Control) to "notify me only when apps to try to make changes...» "(slider / option second from the bottom):

Control Panel > display icon > user accounts <> change user accounts control settings

The troubleshooting Section:

Occur after Windows 10 upgrade, printer problems

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Tags: HP Printers

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