HP Deskjet 3051 a J611: help with Windows 10 drivers? Incompatibility problem?

Hello, I had to get help with a problem with my printer HP Deskjet 3051 a J611.

I was always able to properly scan using my printer until I installed the update for Windows 10.

I use a Sony VAIO computer Fit portable (may 2013 model) originally shipped with Windows installed Pro 8.1.

After I installed Windows 10 and I tried to use my scanner two weeks later (it prints very well), I can't seem to use the same program I was using before 10 Windows to use my scanner. I tried to use printing HP and doctor Scan to fix my problem, and he told me that my printer had an unknown driver error that it could not solve. I also tried to reset my laptop (and power cycling the printer) and to uninstall and reinstall the driver for my printer.

One thing to note: I use my printer using the wireless and wired (via USB), Wi - Fi for the scanner and the printer.

I usually use the printer function when I want things quickly, using an app on my Android phone, or otherwise, using my laptop (wireless, of course). But when it comes to use the scanner, I find it works much more quickly to use it via USB on my laptop via the Wi - Fi.

Thank you for your help (for that).

Sincerely,

~ Miguel G

Hello

Thank you for using the HP Forums.

Can you try this program to uninstall Microsoft and then reinstall the software features FULL again?

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed...

Please download and install the software FULL of printing to HP for your operating system (Win 10) features:

http://support.HP.com/us-en/drivers/selfservice/HP-DeskJet-3050a-e-all-in-one-printer-series-j611/4311836/model/5096936#Z7_3054ICK0K8UDA0AQC11TA930O2

Once you have downloaded and installed the software, FULL of features, you will be able to print and scan.

Hope that helps.

Tags: HP Printers

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