HP deskjet 825c

Black does not print. I use the No. 15 black cartridge. When copies have started coming to green-yellow, I tried a new cartridge. Same thing happened. How can I get my printer to print in black?

Check your driver settings.  If the media type is set to the photo, then the black cartrdige will not be used, it will be printed with only the color cartridge.  (It seems that your color cartrdige is short of magenta ink),

Also try to print a page of diagnosis of nozzle as shown by clicking here.  This should lead to a page with patterns of Bill black, cyan and magenta.  Done black print correctly on this page of diagnosis?  Otherwise try cleaning the contacts on the cartridge #15 as below.

Kind regards

Bob Headrick, MS MVP printing/imaging

Tags: HP Printers

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