HP Deskjet e3520 all-in-one: HP deskjet 3520 scan now

The printer works fine but the scanner is turned on and off.  He had worked and now it says "connection error computer does not."  Verification is the usb cable is connected or wireless is working properly. Then try again".

The printer works so should not work scanner too?  Help!  It's so frustrating!

Hi @sbg15,

I read your post and see that you are unable to scan by a USB connection. I want to help you solve this problem. If this helps you to find a solution, please click on the button "" accept as Solution"" down below this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

Check the name of the driver that is installed by the printer. Make sure that it shows just the name of the printer.
Click on the Apple menu, click System Preferences. Click on Printers & Scanners, highlight the name of the printer on the left side and right side of the screen it should show the name of the printer. (Deskjet 3520)

If the full name of the printer is not correctly, delete and add the printer name back from the list. Click on the sign - to remove the driver and then click on the + sign to add the driver might have to drop-down list to select the name of the printer to add a click.

Please, try the following steps to see if it will help solve the problem. You will need to follow the documentation 10.9.

A "computer not found" or "Connection error" message for HP Deskjet 3520 e-all-in-One Printer Series.

Let me know if you were able to scan through the Apple Image Capture or Apple Preview.

If there is anything else I can help you, let me know. Thank you.

Tags: HP Printers

Similar Questions

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    Welcome to the HP community @273frustrated,.

    I understand that your 3520 Deskjet is no copy making more correctly however, you can print and scan without a problem. I will do my best to help! I might be far away but I suspect that there could be a problem with the printhead and it printing black ink. I say this because when you print from your computer, normally the ink colors mix to create a composite black, and when you print copies, it's only the black ink cartridge that is used.

    I want you to try a power reset and make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on.

    Turn on the printer.
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    Plug the power cord into the wall outlet.
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    If the printer does not by itself, press the Power button to turn it on.

    Please also try the procedure described in this guide and get back to me with the results when you're done and I hope that we can reach a resolution!

    Testify of my answer by hitting the thumbs up below and press the button "accept as Solution" if I have you helped a resolution!

    I hope this helps you!

  • HP Deskjet Ink Advantage 2515: HP Deskjet Ink Advantage 2515 all-in-One Printer - software for scanning will not open

    I'm having the "HP Deskjet Ink Advantage 2515 all-in-One Printer" for more than a year now.

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    Hi @AJ_Gem,.

    I see you have some analytical problems after doing a clean install of Windows 7 SP1 Ultimate. I would like to help you today.

    The WIA drivers are part of the Windows operating system.

    Run this made it Microsoft tool to see if it will solve this problem.

    Diagnose and automatically repair Windows files and records issues.

    I tabled this document, just to make sure they are the same ones you had checked.

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    Welcome to the HP community @robert3591,

    I read your post want to print in black ink only, from your Deskjet 3520 and how, you do not select this option, every time you print from your Windows Vista system.

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    Re: I want to only print in black ink

    If there are any questions or problems, please let me know! I hope this helps.

    Testify of my answer by pressing the thumb in the air below and hit the "accept as Solution" button, if I have you helped a resolution!

  • all-in-one Officejet 5610: cannot scan

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    Hello

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    -Source

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    It worked beautifully and still works fine as a printer, but can no longer answer mode "scan", which gives the message: "no scan options...". »
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    [Thank you for visiting the Forums from HP Support. I'm sorry to inform you that your message needs some changes to remove personal information].

    Sorry to say your advice has not solved my problem - but received a phone call the week last of Henry of HP at Gateshead (n. of England) support.

    After 4 hours or more (he missed his lunch...!) firmly on the phone and computer being "picked up" remote, it has removed HP all THE files on my computer (HP Mini) and then reloaded OLD original software for 2575 with updates,... Finally got all-in-one scan with the HP Mini success - so big thanks to Henry at Gateshead for his help there... :-)

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