HP Deskjet Ink Advantage 2515: HP Deskjet Ink Advantage 2515 all-in-One Printer - software for scanning will not open

I'm having the "HP Deskjet Ink Advantage 2515 all-in-One Printer" for more than a year now.

I was previously using Windows 7 Ultimate and there is no problem.

I did a clean install of Windows 7 SP1 Ultimate and then installed the HP software.

The printer function works perfectly.

The only problem is that the software of the Scanner itself does not open.

Measures taken to correct.

(1) uninstalled the drivers and the HP printing software. Rebooted the system and did a clean installation of the printer software and drivers who stood on the site of HP.

(2) Ran "HP print and Scan Doctor", it says "Windows (WIA) Scan Error".

Don't know what that means. Please help to guide how to correctly do the work of the Scanner Software.

Thank you best regards &,.

AJ

Hi @AJ_Gem,.

I see you have some analytical problems after doing a clean install of Windows 7 SP1 Ultimate. I would like to help you today.

The WIA drivers are part of the Windows operating system.

Run this made it Microsoft tool to see if it will solve this problem.

Diagnose and automatically repair Windows files and records issues.

I tabled this document, just to make sure they are the same ones you had checked.

This document is to check the services of Windows Image Acquisition (WIA).

Windows: Digitization of HP Software Does not open or Scan to a printer using a USB connection.

Do not take into account the title.

Proceed to Solution 3: check the Windows Image Acquisition (WIA) services.

Temporarily, run Antivirus software and try to scan the image.

If the problem persists, download and try to repair the WIA drivers. If you don't feel able to do these steps, you can contact the computer manufacturer or Microsoft to solve the error WIA.

Back up the registry first.

How to back up and restore the registry in Windows.

Restore default startup for Windows Image Acquisition (WIA) Type.

Please let me know the results.

Thank you.

Tags: HP Printers

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