HP Deskjet ink Advantage 4625: error msg is failed.

Nice day

I made a copy and accidentally lifted the top Scan scanner was a document scanning. Following the message on printer: Scanner has failed. You will not be able to copy or print.

Could you please help with this problem. Thank you.

Hello ilse77and welcome to the Forums of HP.

I see that you are having problems with your scanner.  I recommend you to perform a power reset. Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

I also recommend the continuation of the procedure described in this paper on a "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy or Fax.

If this does not resolve the issue, I suggest contacting HP directly.  You can use this Web site for information about how to contact HP properly, based on your region: Contact HP worldwide.

Thanks for posting on the HP Forums.

Tags: HP Printers

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