HP don't ENVY 17 Notebook PC TS no sound

I have a HP ENVY TS 17 laptop PC that is running Windows 8 and I can't get the sound to work.

Hello

Try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the KB2962407 update, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

When windows has reloaded, you may or may not need to use the Recovery Manager to reinstall your original Audio driver as it is stated in the document at the link below.

Recovery Manager - Windows 8.

Kind regards

DP - K

Tags: Notebooks

Similar Questions

  • HP Envy 15 Notebook PC TS: Problem sound Intermittent HP Envy 15 TS / Windows 8.1

    Specifications of the computer:

    HP Envy 15 Notebook PC TS

    Product # E1P05AV

    8.1 Windows 64-bit

    Intel Core i7-4700MQ CPU @ 2.40 GHz

    2 x 8 GB of RAM

    Map of KBC Version 93.52 system 1963

    Graphics device 1: NVIDIA GeForce GT M 740 V.10.18.13.5435

    Graphics device 2: Intel Graphics HD 4600 V.10.18.10.3304

    Audio: IDT High Def Audio CODEC / pilot: stwrt64.sys V.6.10.6491.0

    Question: In the past months, my sound will go off randomly automatically.  If I close the lid and let the computer in to sleep mode or if I restart the computer, the sound comes back.  When the sound disappeared, the volume buttons on the keyboard, so to work with a lag and the mute on the keyboard does not work.  Try to use the sound test, or even navigate the tabs in the Properties section of speaker to accuse also considerably by the sound does not work.

    I noticed other things: I was watching a youtube video when the sound came out, I left the chrome tab that I used for the video and the sound comes back a few seconds later.  He then disappeared a few seconds after I opened a new tab and returned to watch the video.  I had also the same thing happens with the help of a video editing software - quit the application, sound came back, returned to the software, sound went out after a few seconds.  I also had both sound back after going to the speaker properties - Advanced tab and switch format, by selecting the test button and clicking on OK when a message saying "the sound system is in use, taking the test can cause the application to fail" (or something similar).

    I tried to use various utilities for troubleshooting when the problem occurs - the find and troubleshooting audio fix is no problem AND the device is listed as working properly in Device Manager.  I've uninstalled and reinstalled the latest drivers for the IDT HD Audio CODEC several times - no help.  In addition, the problem has been resolved not when I converted briefly to Windows (back to windows 8.1) 10.  In addition, I tried to use the other pilot of "High definition Audio Device" in place and place of the IDT CODEC, but the same problem happened - sound turns off randomly until I rebooted or put my computer to sleep.

    I'm pretty computer - savy but I can't seem to understand what the problem is.  It doesn't seem to be a hardware problem or the sound would probably not come back so quickly or clearly as it does...

    One last piece of information: I noticed that the first time that I reinstalled the Windows audio 24/06/2015 - and also several updates were installed on the 23 & 24 June - watching these updates to see if they are the cause of the problem.

    My father had a speaker bluetooth for Christmas - I tried it out on my computer because it works completely independently of my sound card and it was working fine.

    I bought one of my own for $30 at target - Jam Classic Wireless Speaker - and now I have wonderful sound.

    Does not resolve the issue of the root, but the problem is solved!

    I'm just upset that HP gave me the such a card its crappy that it only lasted 1 1/2 years before give me questions, just long enough to ensure that the warranty expires...

  • HP ENVY 17 Notebook PC j-082eg: sound problem

    I can't hear any sound in my pc! No music and no sound effects. She left of windows media player when he t couldn't read music files. The audio so that peripheral says windows has a problem and then ask to turn off the audio device I click ok and then no sound in anything please don't help

    Follow this link for the removal instructions: https://msdn.microsoft.com/en-ca/library/windows/hardware/ff553572%28v=vs.85%29.aspx

    to reinstall the driver: http://support.hp.com/us-en/drivers and enter the requested information and download the new drivers for your audio device.

    Install it and restart your pc.

  • don't envy of m6 mobile-1207tx no sound

    Sound does not work, tried to update drivers, drivers of restoration, System Restore, uninstall the driver, found in some things tried got sounds back then next day started his laptop computer it initially then goes, the warranty expired in April, I was wondering if the hardware or software issue.

    problem seems to be fixed after reading some other posts, uninstalled update KB 2962407

  • HP ENVY 17 Notebook PC: Unlock BIOS

    Because im going to install ubuntu alongside windows 15.04, I need to disable secure boot. I go and I find that I can not change a lot. I did a little research and discovered that you have to "unlock" your BIOS. How can I do this?

    OS: 8.1 64-bit Windows

    PC: HP ENVY 17 Notebook PC

    BIOS: Insyde F.65, 2014-11-20

    RAM: 8 GB

    Processor: Intel Core i7-4700MQ @ 2.40 GHZ

    BIOS mode: UEFI

    SMBIOS version: 2.7

    NVM, I solved it don't answer.

  • HP ENVY 17 Notebook PC: Plugged not supported message when plugged AC

    When my HP ENVY 17 Notebook PC is connected, it is is no longer in charge, and the battery icon says "plugged in, not load."  I ran a best of battery using HP Support, and the message says "battery reports a failure and should be replaced as soon as possible... ».  My laptop is less than 3 months.

    This means that the subsystem of loading of the motherboard is ok.

    Had considered running a recovery to see if it would solve the issue?

    I would try that before you send it.

    Beforeyou send in warranty repair, you must really have everything you don't want stored on an external drive anyway.

  • Hard drive error (HP ENVY 17 Notebook PC, PN: A9P79UA #ABA)

    at startup, I get the Message disk error hard and please run the hard drive test in the System Diagnostics

    Hard drive 1 (3F1)

    F2 System Diagnostics

    For more information, please visit: www.hp.com \go\techcenter\startup

    I ran boot test, 100% of the system memory is ok, but it took a lot of time

    I ran disk hard test then I get this message

    "Main hard drive Self Test

    Quick test

    Red, I get (HDD 1 fault)

    Hard drive Self Test

    Full test

    Red, I get (HDD 1 fault)

    INTELLIGENT testing of output control

    "color yellow, I get (SMART hard drive SPENT).

    Please how can I solve this urgent problem. Moreover, how much disk hard comes with the hp envy 17 notebook pc?

    HP ENVY 17 Notebook PC, PN: A9P79UA #ABA {deleted private information}

    Here are the specifications of your laptop of HP ENVY 17-3077NR. You receive the error code indicates that your computer's hard drive has failed or is about to fail. To resolve this issue, you must replace the hard drive with a new one that is similar to the original hard drive. It is clear this form, this model uses a single 750GB 2.5 "SATA hard drive.

    Once you replace the hard drive, you will need to use your HP recovery disc set staff to return the computer to a factory State. If you don't create these disks, you may order from HP or third-party provider ComputerSurgeons.com. If the figure 25 Windows product key on your computer is still readable, you can download Windows and install it using the product key on your computer.

    Please click the White Star of KUDOS to show your appreciation

  • SSD for HP ENVY dv7 Notebook PC

    Product name: HP ENVY dv7 Notebook PC

    Product number: D1A32UA #ABL

    64-bit Windows 8

    I would replace the C drive with an SSD (size 256G). Recommendations on disc compatible or recommended? Thank you.

    Jake1700 wrote:

    Thank you very much for the reply. Problems of compatibility with resection I expect the drive size (in GB)? Thank you.

    I don't think so. The only problem, what could happen is that the recovery disks don't work because the original hard drive was too big. However, this is not a problem. You can perform a new installation using the original version of Windows and the product key from the sticker on the laptop. In this case do not activate it online but wait for an activation message (activate by phone) who wakes up early after the new installation.

  • HP ENVY dv6 Notebook PC - DELETED the RECOVERY PARTION

    Hello

    • I have a HP ENVY dv6 Notebook PC with a product number of C4V06EA #ABU
    • It came with windows 8 is installed

    I've upgraded to 8.1 windows however after several months I decided the format my laptop to an earlier version of windows which has windows 7.

    When you install windows 7 I formatted my hard drive and the recovery partition and merged the two drives to make a.

    SOMETHING I WOULDN'T RECOMMEND ANYONE TO DO IF THIS READING FOR ADVICE!

    So with windows 7 installed on my laptop, I had several problems with drivers and so on.

    I would like to return to the settings of factory/how I got it on the shop however I never had any backup DVD and now have more HP support or HP recovery installed on my laptop. And considering that I deleted the recovery partition I don't know what my options are.

    I tried;

    My partner also has a HP laptop - I tried to create the recovery disks to recover within the HP program but trying on my laptop he advises me that this isn't for my laptop.

    I tried to download the drivers for windows 7 via HP supports however the drivers for my laptop are only for windows8 or 8.1

    -----------------------------

    Question time!

    Can I get a copy of the recovery disks without having to pay?

    Even if I did, because I deleted the partion will recover this work?

    Can HP give me my key for windows 8 installed on my laptop?

    -----------------------------

    This is a great laptop and I can't use it even it is a little over 1 year also!  I contacted HP support by phone and I can not even any medium without having to pay a ridiculous tax, something I can't afford a student.

    I would be very grateful for all the advice and help on what my options are here!

    Concerning

    Hello:

    You would have to pay the recovery disks command for your model from the link below.  What about 37.

    http://www.best2serve.com/page/rcd_additional_info/?product_id=185448&category_id=5&quantity=1&hardware_product_id=168492&txt_search=C4V06EA&product_type_id=4

    You can read the post of Hüffer at link below if you want to try to make an ordinary W8 installation DVD.

    http://h30434.www3.HP.com/T5/notebook-hardware/need-product-key/m-p/2592907#M96681

    From all the PCs that come with the W8/8.1 the product key is encrypted in the BIOS.  You can learn more about that under...

    http://www.CNET.com/news/Windows-8-moves-to-BIOS-based-product-keys/#!

    The only way you will get back the recovery partition is to buy recovery disks.

  • HP Envy 17 Notebook 3002ea - need to add more MEMORY...

    Hello

    I have a HP Envy 17 laptop 3002ea (number of product A2Q36EA #ABU) with the following characteristics:

    HP ENVY 17 Notebook PC model system
    System Type x 64-based PC
    Processor Intel Core i7-2670QM 2.20 GHz, 2201 Mhz, 4 Lossnay, 8 logical processors
    Hewlett-Packard Version / Date BIOS F.08, 11/07/2012
    SMBIOS Version 2.7
    Physical memory (RAM) installed 8.00 GB
    7.95 GB total physical memory
    4.66 GB available physical memory
    15.9 GB total virtual memory
    10.8 GB available virtual memory

    I want to add more RAM, preferably another 8 GB (I use the laptop for work in post production, animation, editing the videos etc.). Please could someone advise me:

    WHAT should I buy?

    WHERE I can buy it?

    HOW to add in my laptop / install it?

    I am a complete novice when it comes to laptops!

    Thanks x

    Hello

    Unfortunately, 8Gb is the maximum ram (IE 2 x 4 GB modules) which can be installed in the machine - I have used the same model exactly myself.

    This can also be confirmed on the following link.

    http://www.crucial.com/UK/store/listparts.aspx?model=envy%2017-3002ea & cat = RAM

    Best regards

    DP - K

  • HP envy 17 notebook pc: start password necessary admin

    Need bios admin password for the following:

    HP envy 17 notebook pc

    Product #G0U21AV

    System disabled: 76480512

    Please help

    @chammin00

    Please enter:

    69588534

    Kind regards.

  • Envy dv4t Notebook: SmartPlacement on hard drive?

    Hello people,

    My younger son helps people bring their computers from the dead and lonely people gave envy dv4t Notebook in question here having decided to upgrade to a newer version. He has in turn gave it to me.

    I preferred App Defrag and after install and opening it, I see that the harddrve is not configured for SmartPlacement. Which is, of course, a major requirement for this application to function properly.

    I open the BIOS (which has a date of 2013 of origin) and see Nothing on SmartPlacement anywhere.

    Am I right in thinking, I might as well uninstall my Defrag app and just use the good old Windows Defrag?

    Thanks in advance... Mark

    God bless... Mark

    Hello new SDF15,

    Do you already have an application with a unique built-in function/feature the feature simply NEED becomes (for you) is just a function which all THE systems have?

    Well, even before receiving response from Raxco my dilemma and after watching again the problem, the answer has jumped off the screen of the laptop. 1, the hard drive is (logically) configured with the D:\Recovery of patitioned in car first on the disk. Then, of course, SmartPlacement, which is first reading the first partition is said that there is a problem here.

    The real C:\ drive shows SmartPlacement works very well!

    Once again, thank you for your patience... Mark

  • HP Envy 17 Notebook PC TS left hinge problem

    Left hinge on my HP Envy TS 17 Notebook PC pushes the lower lid of my laptop open whenever I open and close my laptop. My desire is quite recent and it is still under the one year warranty.

    Hello

    Yes.  MY problem is solved.  Company and I got the replacement unit successfully.

    Note: If you have a lot of software installed, especially of VMs on your current laptop, so my personal advice would be to get the repaired unit, I came across the problem to reactivate the license think little software, I do several facilities and refuse activation.   However after talking to the licensing issue has been resolved, but it consumes a lot of time.

    However, if the activation of the license is not a problem for you then unit replacement is better.

    Concerning

    PS. but in the new laptop also, I always get a little tic noice when I open and close the laptop from the left hinge.   That is why I it opens very slowly.  I have just pray and hope that it does not break.  because I get 2nd replacement.

    --------------------------------------------------------------------------------------------------------------------

    Hi JigneshDesai,

    mjhuang (honor student) released a new response Notebook Hardware on 27/09/2014 23:47

    Subject: Re: HP Envy 17 Notebook PC TS left hinge problem

    This answer solve your message or question?

    If so, then share the good news! Inform others that this response was helpful in accepting this solution.
    You can also show your appreciation by giving congratulations.

    We appreciate your comments. It's what keeps our community a useful and dynamic place for our members.

    Thank you for being a Member!

    Forum HP's Support team

  • HP ENVY 17 Notebook PC: HP recovery discs - are these bootable?

    If I order the recovery disks HP ENVY 17 Notebook PC (by specific product number), would I be able to recover and reinstall Windows 8 Pro in a newly formatted and repartitioned C drive and be able to activate my Windows?

    Thank you

    Rico

    When you request support, please provide the model name and product number complete (p/n) of the HP computer in question. HP/Compaq made thousands of computer models. Without this information, it can be difficult, even impossible to help you solve your problem.

    The information requested above are on the bottom of your computer, inside the battery compartment or on the BIOS boot screen. Please see How can I find my model number or product number? for help more to find this information. DO NOT include your serial number. Please enter the product/model information consumer HP Online Support page and post it here for our review.

    The support of HP recovery that order you from HP is bootable and will return your computer to a factory State. If the media is going to install Windows 8 Pro is based on the exact specification of your computer.

    If you have any other questions, feel free to ask.

    Please click the 'Thumbs Up' white LAURELS to show your appreciation

  • HP ENVY 15 Notebook PC: unknown device on PCI Express Root Complex

    Gentlemen.

    Recently bought the HP Envy laptop and upgraded to Windows 10 immediately.

    HP ENVY 15 Notebook PC
    15 - k200na (ENERGY STAR)
    L0C83EA #ABU

    10 64-bit Windows Home

    Device reporting Manager: unknown device on PCI Express Root Complex

    Hardware ID:

    ACPI\VEN_HPQ & DEV_6007
    ACPI\HPQ6007
    * HPQ6007

    have been unable to solve together searched a lot!

    Can you please help.

    Thank you

    Dave

    Hi, Dave:

    You need this driver...

    This package provides the HP 3D DriveGuard software (HP ProtectSmart Hard Drive Protection) for the laptop models running a supported operating system. HP 3D DriveGuard software protects the drive hard by parking the heads if cell phone accidentally falls, or is suddenly struck by another object.

    File name: sp71811.exe

Maybe you are looking for