HP dv6-3042tx - replacement hard drive? Computer would not start after Windows update

Hi guys,.

I'd love to help I bought a HP DV6-3042TX about a year and half ago.  I hadn't used for a while and when I turned it on, he had to do updates etc. for windows 7.  These all downloaded and installed.  However after they have installed I couldn't restart my computer.

I did a diagnostic boot test and got in return

Memory test: PAST

INTELLIGENT control: PAST

DST short: FAILURE

FAILURE ID: RLGD7S - 53: 662-XD002J-60QR03

Product ID: WYRFSPA #ABG

Hard drive 1

This mean that my hard drive is actually dead and replacement needs? If so is anyway to recover my files and what model of hard drive can I replace it with?

Any help would be great

Thank you

Hello

The drive Self Test (DST) short error seems to indicate the hard drive is faulty and must be replaced.

Regarding your existing files, a possible way to try to recover your files from a disk non-boot is following the process described in the link below.  The CD of the Ubuntu operating system you create can run from the CD alone (IE it doesn't have to be installed on the hard drive) and I've often found to successfully extract data even a hard failure.  When you created the CD, follow the instructions and see if you can save your existing files.

http://www.howtogeek.com/HOWTO/Windows-Vista/use-Ubuntu-Live-CD-to-backup-files-from-your-dead-Windo...

Replacing the hard drive is a fairly simple procedure.

The player at the link below is an example of one that would be perfect for your laptop.

750 GB hard drive for laptop.

The procedure to replace the hard drive begins Page 55 of your & Maintenance Guide.

Once this is done, simply use your recovery DVDs to reinstall the operating system on the new drive - see here for more details.

If you do not have your recovery discs, you can order a replacement set using the link below.

Order HP recovery disks.

If you have a problem with this link, order them directly from HP.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Kind regards

DP - K

Tags: Notebooks

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