HP DV6-6B25TX turn off after 10 to 15 seconds, regardless of the power of the battery or power supply

Hello

MY DV6-6B25TX is cutting off after 10-15 seconds, regardless of the battery power or AC power.

Here's the complete scenario of what happened in recent weeks:--

Two weeks back I was using the laptop with the power adapter is plugged in for charging, the battery got charged up to 99% then it stopped charging and display the battery icon text, "plugged in, not charging".

A return of the week, the battery was 20%, after plugging in the charger, always the same message "Plugged in, no charging current".

Now the laptop does not meet the key power when the battery is inserted.

If I remove the battery and back again, it starts without pushing the power button and turns off after 10 seconds, well before Windows starts.

She stops even on the Bios screen, OS is not definitely the question.

When I plug in charger and press the power button / stop, the same thing, i.e. starts and shutts off after 10 to 15 seconds, regardless of the BIOS or Windows startup screen.

I removed the ram and but again, but the problem still persists.

Also there is no issue of overheating due to dust, as I've barely used the laptop for a few hours, the phone is about 6 months and under warranty.

Please advice ASAP.

Thanks in advance.

Honestly, something prevents the battery charge. Computer laptop closing seconds after that reinsert the battery is a good indication the battery just is not getting charged. This could be a battery failure, charger, port, or in rare cases of charge motherboard.

Since it's under warranty, I recommend you contact HP support that there is no easy solution for this on the forums. It's a hardware problem.

The number of the Canada and the United States support is 1-800-474-6836.

Tags: Notebooks

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