HP dv6 ENVY: cannot print from computer

I am trying to print from my computer, but there is a document in hp eprint, which I can't delete and other documents are queues behind it all.  I don't have a hp eprint, so I can't remove this item.

1. turn off your printer
2. Click Start, type services.msc in the search field (or use run if you run older Windows)
3. open services.msc
4. find the print spooler service, right-click, and select stop.
5. close the service windows and use Windows Explorer to go to C:\Windows\System32\Spool\PRINTERS.
6 remove the files in the files in this folder - here's your stuck jobs.
7 restart your computer.
8 turn on your printer.

Tags: HP Printers

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