HP dv6 envy: my laptop turns on but it does not load windows
Hi, recently my computer has stopped working. It lights up; However, he will just stay at the startup screen until the screen will Dim. I ran the hard drive DST short test and it comes back as being down. My FAILURE ID is 0LGDAJ-6MP82Q-QFPK1A-60TX03 and my PRODUCT ID is C2M16UA #ABA. Can anyone advise me on what I should do? Also can save my files to that hard drive?
Thank you!
Hello
Data sheet: http://support.hp.com/us-en/document/c03497843
Manual: http://h10032.www1.hp.com/ctg/Manual/c03591281
Please replace the HARD drive failed by a new similar form factor.
Order the HP USB recovery, if you have not created a game for yourself after you set up the laptop.
Or buy it here:
http://www.computersurgeons.com/p-23043-Windows-8-64-bit-Supp-1-Recovery-Kit-708588-001-for-HP-envy-notebook-PC-model-number-DV6-7245us.aspx
You can remove the HDD, connect to another PC using SATA USB adapter. Use Windows Explorer and copy the files you need to HARD drive failed.
Concerning
Visruth
Tags: Notebooks
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