HP DV6 NOTEBOOK AUDIO GOES OFF AFTER A FEW MINUTES, ENVY MUST RESTART EVERYTIME I USE LAPTOP

HP DV6 ENVY LAPTOP PC

Product number: C2L31UA #ABA

8, 64-BIT WINDOWS

Hi, my problem is that my audio goes off after a few minutes, then if I want it back I have to restart the PC and it seems in good condition, but imagine having to restart your computer after you have initially fed up whenever you want to use the PC. The Support assistant says that my drivers are up to date, that the problem may be due to the fact that I didn't have this problem until recently who told me that one of the automatic updates at the origin of this problem.

In addition, a problem that has never set was my internet inexplicably drops for no apparent reason. Sporadic problem and has nothing to do with my connection as it has occurred in several physical locations. Open Internet explorer by clicking on 'fix the fitting' works after a few minutes, but it is only a band-aid solution.

Any help would be much appreciated.

Signed

EXTREMELY FRUSTRATED AS MULTI BILLION 2 COMPANIES MICROSOFT AND HP IS UNABLE TO MAKE USABLE PRODUCTS. I GUESS THEY WANT PEPOPLE TO MOVE TO APPLE. SORRY FOR THE RANT. A SENSE OF DESPAIR.

Hello

On the audio issue, try the following.

Open windows control panel, open Windows Update, select "View update history" in the left pane and then select "Installed updates" link in the next window.

Locate the update of KB2962407, right click and choose uninstall.  Once completed, restart the computer, open windows control panel, open Windows Update and select "Check for updates".  You will see the update that you have uninstalled just offered once again - right click and select "Hide update".

If the pesists of the problem, right click on the speaker icon in the taskbar, then select playback devices.  Right click 'Speakers and headphones' (or speakers/HP), and then select Properties.  Select the Advanced tab, and then remove the check box "allow applications to take exclusive control of this device."  Click apply and then click Ok to save this change.

Restart the laptop.

Kind regards

DP - K

Tags: Notebooks

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