HP dv7 envy will not allow me to enter the administrator password after factory reset

I did a system restore on my hp dv7 desire, it has windows 8. Now when he goes to the login screen it says disabled system administrator & does not allow me to enter a password. How am I able to access a screen where it allows me to enter a new administrator password that I just bought this computer? I bought it used but still in the box with everything

Hello

Look in the box that was delivered with your PC being used and if the owner had created a Windows 8 password resets a USB flash drive or CD.

If password reset media are not available, use external recovery support HP which should have been created on DVD or USB stick. You have the external HP recovery support?  Before using the HP recovery media, be sure to boot into the bios and disable secure boot and turn on legacy mode.

If you don't have the external HP recovery media that her you should be able to start in the HP Recovery Manager and create the recovery media if it has not been previously created.

If the tips above are not viable, then contact HP support and ordering a set of HP recovery disks.

HP support number is 800-474-6836 or 800-HPINVENT or online here.

How to find the model number of HP and HP product number

Tags: HP Desktops

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