HP Elitebook 8460p: USB 3.0 ports do not work
Number and name of the product: HP Elitebook 8460 p - WX558AV
Operating system: Windows 7 Pro 64-bit
When I opened my laptop today, my wireless mouse will not work. Then I find that all my USB 3.0 ports on the left do not work or the other. If I plug in my external hard drive, I can see clearly (which means power is there), but the drive will not be displayed in Windows Explorer.
I also had another weird error that my computer will not shutdown. It will be auto-restarting/reset in a few seconds. Very strange.
Is this a software or hardware failure? This laptop was bought anything recently and I expect the quality of the business.
Thank you
Hieu
I solved this. It wasn't because of the driver. I reinstalled the driver from this link that you provided before the validation of this one, but it did not work. I googled high and low and found various fixes, but they do not work.
I have even come back to an image previous when I just installed Windows 7 (and at that time where the USB ports still work). However, after restoration, the ports still refuse to recognize any USB.
So I think that there are only 2 possibilities: hardware failure (1), or a BIOS (2) problem.
Then I updated to the latest version of the HP BIOS (using HP Support Assistant) and then voila. Problem solved.
I guess the updates of Windows 7 somehow comes into conflict with Bios HP, where the question.
I hope my explanation is clear enough for someone with the same problem can fix their computers.
Hieu.
Tags: Notebooks
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