HP Elitebook 8470p G1: extended Test drive: failure

Similar Questions

• My EliteBook 2760p had a hard drive failure and now, after replacing, it works a lot slower

  Good afternoon!

  I have a serious problem with my EliteBook 2760p!
  About two months ago, my EliteBook had a disk failure hard and after more than two weeks of control and test.
  the hard drive has been replaced, and I received my EliteBook return.
  I immediately saw that the previously installed Windows 7 with Croatian language pack and MS Office starter edition
  has been replaced with an English version of Windows 7 without the starter edition of MS Office.
  I also noticed that my EliteBook was significantly slower than it was before the change of hard disk!
  This situation was unacceptable, and I took my EliteBook serving for additional repairs.
  The gentleman of the function COS ZEL in Zagreb took a week or so more to test and verify everything
  out and then he said that "they are not the error I described, and I can now pick up my EliteBook.

  My EliteBook is always in this State and is considerably slower than it used to be!
  Even more, the screen does not "flip" when I turn. In addition, the buttons at the bottom of the screen,
  do not work.

  I would like to know where I can go do my EliteBook restored to the exact state as I initially have bougth inside
  or be replaced by the new EliteBook under warranty because this state my EliteBook is online is not
  acceptable or feasible.

  Kind regards

  Marko Sinković

  SINke, I saw your post and has forwarded to the right people for their review. You should hear from someone bit via private message on this Forum.

• HP Pavilion G6: INTELLIGENT control of hard drive failure

  Model: HP Pavilion Notebook PC g6

  PROD ID: LN220EA #ABV

  Warranty start date: 27/05/2011

  Smart Check: FAILURE

  FAILURE ID: 9C1G7F-5LK7KD-XD015G - 608L 03

  Hard drive 1

  Test drive: FAILURE

  What is my problem?

  Whenever you get an error message with 24 characters alphanumeric numbers indicating that the hard drive needs to be replaced to solve the problem
  
  Could be due to the Application or a driver conflict, virus issues, corruptions of files due to incompatible applications, improper stops, update failures due to conflicts, mounted sudden power sudden, so portable falls etc...
  
  HP will offer a replacement HDD if the laptop warranty is Active, otherwise you can buy a SATA hard drive in a nearby retail store
  
  Please make sure that you get at least equal as long as the original one in order to use recovery disks. If you need you can buy a bigger, but not smaller hard drive capacity. For example, if you have a 500 GB hard drive you can improve it to 750 GB hard drive, but not 320 GB hard drive
  
  Please try the troubleshooting below indicated once the steps:
  Step 01. Remove the battery and unplug the power adapter AC.
  Step 02. Press and hold the power button for more than 30 seconds
  Step 03. Plug the AC power adapter / (leave the battery for now)
  Step 04. Press the power button and check if the unit is operating normally
  
  If the steps listed above is not enough, then you can try reinstalling the hard disk on your laptop
  
  If the problem persists again please contact HP if your HP laptop is under warranty, HP could replace the hard drive and provide recovery media to restore the operating system to factory after the replacement (if you have not yet created recovery disks/USB support)
  
  Note: Back up all personal data on an external drive if possible. Otherwise, you can connect the HDD defective via SATA Adapter USB with another PC or a PC even after replacing the HARD drive & put in place of the operating system and try to copy / retrieve files.
  
  Please click on the link in order to identify, prevent, diagnose & recover against any failure to drive on HP Portable Hard Drives & Solid State Drives:
  http://h10032.www1.HP.com/CTG/manual/c02876562.PDF
  
  Please check your warranty for laptop to check the status and order a new hard drive
  
  Hope this helps, for other queries in response to the post and feel free to join us again
  
  * Click on the star of CONGRATULATIONS on the left to say thank you *.
  
  Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.
  
  Thank you
  K N R K
  Although I am an employee of HP, I speak for myself and not for HP

• EliteBook 8470p: EliteBook 8470p USB 3.0 ports driver not installed in Window 7 Ultimate 32 bit

  Dear Sir.

  I am facing problem in installing driver for USB 3.0 in EliteBook 8470p on Windows 7 Ultimate 32 Bit Port. So please say if 32-bit is taken in charge or 64-bit supported for USB 3.0 driver.

  its two USB 3.0 ports doesn't detect the USB 2.0/USB 3.0 or USB key (Flash DRIVE, portable, etc.)

  Please answer soon

  Hello:

  The usb controller you model posted ID indicates that your laptop is not a p 8470, but a p 8460.

  You need this driver usb 3 to this ID.

  FTP://ftp.HP.com/pub/SoftPaq/sp54501-55000/sp54511.exe

  The 8470p have the Intel USB3 controller and the 8460 p have the Renesas Electronics USB 3.0 Host Controller.

  That's why I finally asked for hardware ID, because if you had a 8470 p then or the other of these Intel drivers I posted should have worked.

• freezing of the iMac. hard drive failure?

  My iMac has been freezing a few days ago. At first I thought it might be a Trojan horse, but I could not detect any. I update my OS to El Capitan, hoping he could solve the problem, but the problem persisted.

  I checked the console and I saw this message continues to flow upward

  kernel [0]: disk0s2: i/o error.

  I heard that this indicates a drive failure. I ran first aid through disk utility, then a test of material using the Apple disc, but nothing was detected.

  I hope that it is would be a software issue and not a disk failure. Someone has an idea how to be course and finally fix it?

  My specs:

  iMac (21.5 inch, mid 2011)

  2.8 GHz Intel Core i7 processor

  12 GB DDR3 memory at 1333 MHz

  AMD Radeon HD 6770 M 512 MB graphics card

  Storage: 164,48 GB free of 829 GB

  I should mention that I run windows via bootcamp on the same drive. I haven't experienced the issue on windows, so is it possible that it is not a hardware problem?

• Satellite A210 - 1 4 - possible signs of a hard drive failure

  Hello

  I use a Toshiba Satellite A210 - 1 4 and think that the hard drive may be showing signs of failure.

  _The symptoms are: _

  * While the Windows 7 boot frequently stops at 'Starting Windows' screen (before the Windows logo appeared) and all HARD drive activity stops meaning a hard reset is necessary to bring him back.

  * When I unplug the power cord on Windows 7, the computer freezes usually with nothing happens and stop any HARD drive activity, once again a hard reset is required to bring back to life.

  What are these early signs of HARD drive failure or is there something else wrong?

  Hey Buddy,

  For me it doesn t look like the HARD drive malfunction if Windows 7 stops when starting or freezes when you unplug the AC adapter

  Have you already tried to reinstall the operating system? It could be the software problem.

  If you still want to check your drive HARD uses a disk HARD Drive Fitness Test as a diagnostic tool. It s freeware so you can find it if you search on Google.

• EliteBook 8470P: protecttools install question

  I just instaled a new copy of windows 7 on my elitebook 8470p. I have downloaed and installed the drivers from neccasary one at a time. I try to install protecttools and IE I have a newer version already installed.

  http://prntscr.com/918lq7

  What is the problem here?

  the reason why I want protecttools is for two things.

  1. I installed the add-on software face recognision

  2. I want to disable the everythim of his annoying beep you drive your palm on the fingerprint reader, I read that there is a setting here to turn sounds

  Yes, I searched for the specfic model drivers and my operating system... I always get the same error message during installation

• HP Elitebook 8470p BIOS password reset

  Hello

  Can help you with a BIOS reset on a HP Elitebook 8470p password

  Serial number: [edited by Moderator serial number]?

  Thanks in advance.

  Thanks, but unfortunately did not work.

  Have registered a case with HP, answer below, waiting for answer:

  Hello

  Here are the steps to create USB Bootable USB drive and use the HPREADID for the information. TXT file.

  You need create the boot USB device and run the HP ReadID since the USB boot device. Here are the instructions step by step to get the necessary information.

  1. Connect a USB device to the USB port on the computer
  2. Run the Application HPUSBFW. EXE
  1. Ensure that ""device "' > > ' File System" : FAT 32 and > > "" Volume Label " is filled in as seen in the image above."
  2. Select/check mark > > create a boot BACK disk
  3. Select Browse and locate the file extracted USB Boot > > Files BACK into the system.
  4. Select OK and select the Start button
  5. Click on the " Yes" option to format the USB key (* Note all existing data on the USB key will be lost) ""
  1. USB drive will begin with the message 'Formatting the device' (* Note: this process will take a few minutes)
  1. You should see a Message format complete successfully
  1. Click the close button to exit the application.
  1. Now copy the file P32015_hpreadid.exe from the screen on the USB.
  1. Connect the USB device to the system, and turn on the device.
  1. Press ESC on the keyboard to bring up the START MENU
  1. Then select the F9 option to bring up the OPTION of START MENU
  1. Select the DRIVE HARD USB and press enter
  1. You should see a prompt C:\ .
  2. Enter the following command to C:\ guest
  3. C:/HPREADID.exe Press ENTER to get the information to display on the screen
  4. C:/HPREADID.exe > info.txt and press enter-T his saves the file on the USB key as info.txt
  5. Ask to Email us with the file Info.txt of new measures on the issue.

  Once you have the info.txt file, please send us the same as an attachment. Please let me know if you need help on the case.

• Satellite L300 - made HARD drive failure?

  Hello

  I have a Satellite L300 age of 4 years (under Vista) who is suddenly suspended frequently.
  A bit of investigation leads me to think that it is a hard drive failure.
  Basically, chkdsk/r crashes at step 4. Disk defragmentation also blocks.

  I can start safe mode, and it seems to work ok.
  Is not an expert, could someone tell me if I jump to the wrong conclusion?
  Y at - it a diagnostic tool to specific hard drive from Toshiba that I could use?

  If the standard duration for these hard drives 4 years?

  Finally, when a hard drive crashes, it's just the specific physical areas that are illegible? or will it progessively spread and worsen very quickly?

  And I have everything backed up if not concerned about data loss but I was wondering about the short-term future.

  Thank you for any advice and provided thoughts.

  > Is there a diagnostic tool to specific hard drive from Toshiba that I could use?

  You can use another tool of diagnosis of HARD disk as disk HARD Drive Fitness Test.
  This freeware tool that allows you to scan the HARD drive.

  This software creates a diagnostic boot disk and you will need to boot from this drive to run the test.

  > Finally, when a hard drive fails, is it only specific physical areas that are illegible? or will gradually expand and worsen very quickly?

  HARD drive problems are always difficult.
  In most cases if the HARD drive crashes, you will be able to access files stored on the HARD drive.
  But different COMPUTER experts would still be able to recover files lost with special tools. But in most cases, these rescue operations are expensive and cost a lot of money.

• iMac 27 "Late 2009 EtreCheck poster"Drive Failure!"

  Hello

  My iMac has been terribly slow recently. 27 "late 2009. Intel i7 8GM RAM 1 TB drive. I was doing the seemings beach ball every few minutes.  I ran an EtreCheck and that's what it produces:

  For me, obviously the entrance of the inability to drive.  At this point, I have to replace the hard drive?

  Thank you in advance.

  EtreCheck version: 2.7.6 (236)

  Report generated 2016-01-20 23:31:45

  Download EtreCheck from http://etrecheck.com

  Time 02:00

  Performance: Excellent

  Click the [Support] links to help with non-Apple products.

  Click [details] for more information on this line.

  Click on the link [check files] help with unknown files.

  Problem: Beachballing

  Description:

  Beachball appears every few minutes. Usually, for 30 seconds or more at the time.

  Hardware Information: ⓘ

  iMac (27-inch, late 2009)

  [Data sheet] - [User Guide] - [Warranty & Service]

  iMac - model: iMac11, 1

  1 2.8 GHz Intel Core i7 CPU: 4 strands

  8 GB of RAM expandable - [Instructions]

  BANK 0/DIMM0

  OK 2 GB DDR3 1067 MHz

  BANK 1/DIMM0

  OK 2 GB DDR3 1067 MHz

  0/DIMM1 BANK

  OK 2 GB DDR3 1067 MHz

  BANK 1/DIMM1

  OK 2 GB DDR3 1067 MHz

  Bluetooth: Old - transfer/Airdrop2 not supported

  Wireless: en1: 802.11 a/b/g/n

  Video information: ⓘ

  ATI Radeon HD 4850 - VRAM: 512 MB

  iMac 2560 x 1440

  Software: ⓘ

  OS X El Capitan 10.11.3 (15 d 21) - since startup time: less than an hour

  Disc information: ⓘ

  ST31000528ASQ disk0: (1 TB) (rotation)

  EFI (disk0s1) : 210 MB

  Macintosh HD (disk0s2) /: 965,72 go-go (761,95 free) - 15 errors

  Drive failure!

  HD (disk0s3) [recovery] recovery: 650 MB

  BOOTCAMP (disk0s4) / Volumes/BOOTCAMP: 33,63 (GB 33,61 free)

  OPTIARC DVD RW AD - 5680H)

  USB information: ⓘ

  Computer, Inc. Apple IR receiver.

  Built-in ISight from Apple Inc..

  Card reader Apple

  Apple Inc. BRCM2046 hub.

  Apple Inc. Bluetooth USB host controller.

  Guardian: ⓘ

  Mac App Store and identified developers

  Unknown files: ⓘ

  / Library/LaunchAgents/com. Flipvideo.FlipShare.Autorun.plist

  A unknown file found. [Check files]

  Kernel extensions: ⓘ

  / System/Library/Extensions

  [no charge] com.flipvideo.IOUSBCameraMassStorage (1.0.0) [Support]

  Launch officers: ⓘ

  [loading] com.citrix.AuthManager_Mac.plist [Support]

  [operation] com.citrix.ReceiverHelper.plist [Support]

  [operation] com.citrix.ServiceRecords.plist [Support]

  [operation] com.flipvideo.FlipShare.AutoRun.plist [Support]

  [loading] com.google.keystone.agent.plist [Support]

  [loading] com.oracle.java.Java - Updater.plist [Support]

  Launch demons: ⓘ

  [loading] com.adobe.fpsaud.plist [Support]

  [loading] com.google.keystone.daemon.plist [Support]

  [loading] com.malwarebytes.MBAMHelperTool.plist [Support]

  [loading] com.oracle.java.Helper - Tool.plist [Support]

  User launch officers: ⓘ

  [failure] com.adobe.ARM. [...]. plist [Support] [details]

  [loading] com.facebook.videochat. [entrenched passage] .plist [Support]

  [loading] com.spotify.webhelper.plist [Support]

  Items in user login: ⓘ

  CleanMyMac 3 Menu UNKNOWN (missing value)

  Other applications: ⓘ

  [ongoing] com.etresoft.EtreCheck.80352

  [ongoing] com.google.Chrome.2912

  com.macpaw.CleanMyMac3.Agent [loading]

  Plug-ins Internet: ⓘ

  o1dbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

  GameFacePlugin: Version: GameFacePlugin 1.5.3.0 - SDK 10.5 [Support]

  Web of Google Earth plugin: Version: 6.0 [Support]

  Default browser: Version: 601 - SDK 10.11

  CouponPrinter-FireFox: Version: Version 1.1.5

  OfficeLiveBrowserPlugin: Version: 12.3.6 [Support]

  Unity Web Player: Version: UnityPlayer version 3.5.6f4 - 10.6 SDK [Support]

  AdobePDFViewerNPAPI: Version: 10.1.15 [Support]

  FlashPlayer - 10.6: Version: 20.0.0.286 - SDK 10.6 [Support]

  Silverlight: Version: 5.1.20513.0 - SDK 10.6 [Support]

  QuickTime Plugin: Version: 7.7.3

  Flash Player: Version: 20.0.0.286 - SDK 10.6 [Support]

  CitrixICAClientPlugIn: Version: 11.7.0 - SDK 10.7 [Support]

  googletalkbrowserplugin: Version: 5.41.3.0 - SDK 10.8 [Support]

  AdobePDFViewer: Version: 10.1.15 [Support]

  iPhotoPhotocast: Version: 7.0

  JavaAppletPlugin: Version: Java 8 update 65 build 17 check version

  User Plug-ins internet: ⓘ

  fbplugin_1_0_1: Version: Unknown [Support]

  Picasa: Version: 1.0 - SDK 10.4 [Support]

  3rd party preference panes: ⓘ

  Citrix ShareFile Sync [Support]

  Flash Player [Support]

  Java [Support]

  Time Machine: ⓘ

  Time Machine not configured!

  Top of page process CPU: ⓘ

  2% fontd

  2% WindowServer

  0% dock

  0% kernel_task

  0% askpermissiond

  Top of page process of memory: ⓘ

  677 MB kernel_task

  426 MB Google Chrome Helper (4)

  262 MB mds_stores

  Systemstatsd 188 MB

  180 MB Google Chrome

  Virtual memory information: ⓘ

  3.28 GB of free RAM

  used 4.71 GB RAM (3.17 GB being cached)

  Used Swap 0 B

  Diagnostic information: ⓘ

  January 20, 2016, 23:23:23 ~/Library/Logs/DiagnosticReports/com.apple.prefs.backup.remoteservice_2016-01-2 0-232323_ [redacted] .crash

  /System/library/PreferencePanes/TimeMachine.prefPane/contents/XPCServices/com.a people.prefs.backup.remoteservice.xpc/Contents/MacOS/com.apple.prefs.backup.remote service

  20 January 2016, 22:40:40 self-test - spent

  January 20, 2016, 10:38:05 PM/Library/Logs/DiagnosticReports/CleanMyMac 3_2016-01-20-223805_ .hang [deleted]

  / Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3

  I only noticed this problem after I upgraded to El Capitan, this is why I placed it in this area. I apologize if this is in the wrong place.

• 8470p: Elitebook 8470p help install XP

  Hello

  I need help.

  I want to install Win XP 32 bit on my Elitebook 8470p, which came with Win8. I need to do a clean XP install on the laptop.

  If anyone can help me please you through the steps necessary to install XP on this laptop?

  I have a bootable CD with installation of XP, I start the installation but the laptop freezes at the "Setup starts windows" and displays the BSOD with acpi.sys inside.

  I tried many options in the BIOS, like disabling AHCI and activation IDE mode and a lot of other options, but no one allows to go beyond this error.

  Thank you.

  Hello:

  Set the drive controller setting in the BIOS to AHCI.

  Also enable the legacy mode in the BIOS, that must disable secure boot.  XP is not compatible with secure startup.

  Then read the info at the link below, section of Intel.  Then read the info on the downloadable document for how to integrate all the sata drivers.

  http://h30434.www3.HP.com/T5/notebook-operating-system-and-recovery/SATA-drivers-for-XP-solution-on-0x0000007B-BSOD/m-p/114120#M17758

  I compressed upwards and tied the drivers that you need wake below.

  Slipstream the unzipped file the entire file.

• HP EliteBook 8470P: simple exchange of ssd with hard disk?

  I just bought a 1 t Samsung SSD 850 EVO 2.5 "SATA drive III to replace the hard drive in my Elitebook 8470P. Is that going to be just a simple swap where I remove the old hdd and plug the new ssd? That was the plan, but I have been wrong before passing.

  I have 2 images of system backup if necessary.  I disabled the auto Defrag in my security software. I am completely new to ssd and would have had to ask this before I dropped a bundle on one, but it is what it is. Any help is appreciated.

  Hello

  It is possible and I hope that your backup image is appropriate.

  Kind regards.

• Hard drive failure HP Pavilion dv6 - 6173cl

  That means more average error?

  At startup:

  SMART disk error
  Hard drive 1 (301)

  System diagnosis-> Test drive:

  Failure ID: PGEXNW-5RR7NW-MFH14K - 60A 003
  Product ID: QE029UA #ABA

  Hard drive 1

  @HP_Customer_

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  If you are not familiar with messaging private forum pleaseclick here to learn more.
  
  Thank you
  Omar

• Instant hard drive failure

  Hello

  I bought yesterday new laptop HP ENVY 17-j162no. The first time (and each time later) I started the laptop, I had a smart drive failure error. I have never on any known computer that even after such a mistake, nothing seems to be broken. I went to the BIOS and ran the examing tool, and you can see the results below. What is the next step to do?

  Thanks for all the answers,

  Arto

  SystemDiags.log

  2014-10-05 11:28:30 =.
  2014-10-05 11:28:30 EFI 5.4.3.0 diagnostic system has started
  2014-10-05 11:28:30 Load Options =
  2014-10-05 11:28:30 former Hii Protocol not found.
  2014-10-05 11:28:30 SysDiagsBiosData2011 Configuration variable acquired
  2014-10-05 11:28:30 pointer absolute Protocol not available
  2014-10-05 11:28:30 found HP thermal diagnosis Protocol
  2014-10-05 11:28:30 1394 controller is not present.
  2014-10-05 11:28:30 BIOS HP Image Interface Protocol Version 2.0
  2014-10-05 11:28:30 found 8 8 active processors, Max 8 processors
  2014-10-05 11:28:30 system family: = 2
  2014-10-05 11:28:30 PlatformLang reported as en-US.
  2014-10-05 11:28:30 selected language is currently (eng).
  2014-10-05 11:28:40 Player library initialization.
  2014-10-05 11:28:40 TscPerSecond = 0B374B73Ch
  2014-10-05 11:28:40 installed protocol commands ATA
  2014-10-05 11:28:40 found installed protocol commands ATA supporting Packet orders!
  2014-10-05 11:28:40 found 1 hard drive.
  2014-10-05 11:28:40 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x8198550F) to drive 0
  2014-10-05 11:28:40 found 1 optical disc.
  2014-10-05 11:28:40 AtaCommandsBindBlockIoProtocol(): link block of e/s Protocol (0x81C9768F) to drive 1
  2014-10-05 11:28:40 ATA Total 2 records found
  2014-10-05 11:28:40 no handle found support EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
  2014-10-05 11:28:40 1 hard drive Total records found
  2014-10-05 11:28:40 1 total optical disk drives found
  2014-10-05 11:28:40 found 1 hard drives
  2014-10-05 11:28:40 found 1 optical discs
  2014-10-05 11:28:40 system model: = HP ENVY 17 Notebook PC
  2014-10-05 11:28:40 system SKU: = J1Y81EA #UUW
  2014-10-05 11:28:40 system ID: 1968
  2014-10-05 11:28:40 HDD 0 model: ST1000LM014-1EJ164-SSHD
  2014-10-05 11:28:40 HDD 0 series: (I removed it, let me know if it is crucial to know)
  2014-10-05 11:28:40 ODD 0 model: hp DVD RAM UJ8E2
  2014-10-05 11:28:40 series 0 ODD: (I removed it, let me know if it is crucial to know)
  2014-10-05 11:28:40 DIMM 0 serial number: (I removed it, let me know if it is crucial to know)
  2014-10-05 11:28:40 DIMM 0 Part Number: M471B5173DB0-YK0
  2014-10-05 11:28:40 DIMM 1 serial number: (I removed it, let me know if it is crucial to know)
  2014-10-05 11:28:40 DIMM 1 part number: M471B1G73QH0-YK0
  2014-10-05 11:28:40 BIOS revision: F.62
  2014-10-05 11:28:40 SysDiagInitErrorLog - no record found
  2014-10-05 11:28:40 BattInit: Protocol 2010.
  2014-10-05 11:28:40 from Menu of Diagnostic graphics system
  2014-10-05 11:28:50 selected system test
  2014-10-05 11:28:50 calculation time to Test memory
  2014-10-05 11:28:50 total 12533 MB of memory, Free 12110 MB (3100317 Pages)
  2014-10-05 11:28:50 trust parm buffer
  2014-10-05 11:28:50 test cases Init
  2014-10-05 11:28:50 calculated 0x000000000A9BE058 TSC ticks per MB
  2014-10-05 11:28:50 estimated duration total = 905 s
  2014-10-05 11:28:50 battery test started
  2014-10-05 11:28:50 SmartAdapter: State of the map is 0
  2014-10-05 11:28:50 number of batteries 1
  2014-10-05 11:28:50 BattResetCharger: No.0 (success).
  2014-10-05 11:28:50 BattResetCharger: n ° 1 (invalid parameter).
  2014-10-05 11:28:53 battery 0 returned 0 x 0000000000000000
  2014-10-05 11:28:53 overall result of battery = 1
  2014-10-05 11:28:53 CPU Test started
  2014-10-05 11:28:53 UDM Cpu start test.
  2014-10-05 11:28:53 features BIOS 0x001000004BF99880
  2014-10-05 11:28:53 ===========================================================
  2014-10-05 11:28:53 from CpuDiags.udm version 1.01 built March 13, 2014 15:08:44
  2014-10-05 11:28:53 init complete CpuDiags.UDM
  2014-10-05 11:29:02 test complete CPU - result 1
  2014-10-05 11:29:02 Wireless Module audit completed - results 1
  2014-10-05 11:29:02 test Board full system - result 1
  2014-10-05 11:29:02 SMART Check started
  2014-10-05 11:29:02 SMART Check completed - score 3
  2014-10-05 11:29:02 error code = 0 x 301
  2014-10-05 11:29:02 serial number: (I removed it, let me know if it is crucial to know)
  2014-10-05 11:29:02 guaranteed Start Date: 04/10/2014
  2014-10-05 11:29:02 WarrantyIDString size = 60
  2014-10-05 11:29:02 guaranteed ID = 94NH4J-78M78N-MFGH7F-60FW03
  2014-10-05 11:29:02 path of unity: PciRoot(0x0) /Pci(0x1F,0x2) /Sata (0x0, 0x0, 0x0)
  2014-10-05 11:29:22 completed Test System
  2014-10-05 11:29:24 path of unity: PciRoot(0x0) /Pci(0x1F,0x2) /Sata (0x0, 0x0, 0x0)

  And here's the SystemDiagsCeeHistory.log:

  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  Dear customer,

  Welcome to the Forum from the HP Support

  Thanks for posting your question on the Forum of Support HP

  I would like first of all to appreciate your effors to solve this problem with your laptop

  I'm really sorry to hear that Your ' e not able to boot into the operating system with your new laptop. I understand how

  He feels when things doesn't work sometimes

  This is to inform you that I have are passed through the error report and did an analysis to arrive at a conclusion. According to the analysis I did the error you posted means 'hard drive is defective or is not & should be replaced '.

  I think the laptop is within 30 days of the date [the Date of the invoice /] you purchased this device. If your answer is

  Yes, this device will be considered dead on arrival and you must immediately contact HP Support by phone for further assistance immediately to get your Notebook, replaced by the Point of sale or directly by HP

  Hope this helps, for other queries in response to the post and feel free to join us again

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• laptop hard drive failure error 301 on my device

  a few descryption

  . device name - hp pavilion g61200 do you

  . the problem in the hard disk it displays SMART drive failure error (301)

  HP PAVILION DO YOU G61200 & O/S WINDOWS 7 ULTIMATE

  I want to know, what is the ERROR DISK HARD SMART 301

  with in a few days I am facing this problem in my device

  so, what can I do for this problem...

  Please tell me

  Hello

  Do a hard reset first.
  http://support.HP.com/us-en/document/c01684768

  The SMART drive test produces a prediction on the risk of hard drive failure, not a real failure.

  A warning to SMART disk error can appear for various reasons such as having been jarred abruptly computer or hard drive, be subject to the higher than usual temperature.

  Perform HP hard drive - wide test of the system BIOS Diagnostics shortly after switching on, tapping F10/F2

  If there are any Smart player or hard failure error you see, Hard Drive is a failure and the solution is to replace the drive.

  It would also be very wise to make sure that you back up all your files etc as soon as possible.

  Thank you