HP EliteBook 8560p: can not turn on WiFi: the button is orange, and nothing happens when you press

Hello

I have a problem with my wifi. The button always orange and nothing happens when I press on it: no errors, no message, no reaction at all. This is why I can't use WiFi.

The laptop is a little new: I use only 2 months.

1. number and product name

HP EliteBook 8560p
НР LQ589AW

2 operating system installed (if applicable)

Windows 7 Professional 64 bit

3. error message (if any)

No error message

4. all changes made to your system until the problem occurred

My windows crashed and I got it from archive created a few days ago. Archive includes all data from hard drives, the system has been restored exactly as it was before the accident. I still don't know if this caused the problem (or if the problem occurred after that): it happened a month ago, and I had no WiFi available at the time and only tried to turn it on a few days ago.

Additional details:

In device manager wireless card is appearing as functioning normally. In the management of the adapter Wi - Fi is on but says "no connection available. If I run diagnostic tests, he asks me to activate WIFI with a button on my laptop, which I can't do. In Mobility Center, it says "connection Wi - Fi is turned off". Activate the button is gray and impossible to click on.

I already tried things:

  1. Reinstalled all the HP drivers from original CD.
  2. Card WiFi removed in the windows Device Manager (remove device), restarted windows, installed new drivers for it, rebooted again;
  3. Checked the mobility Center as suggested in one of the threads available on this forum;
  4. Do a hard reset for HP laptop (battery removed, push the button and hold for a minute).

Thanks for any help!

Anatoliy.

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I managed to solve the problem...

Turns out that the problem was (apparently) caused by HP Power Assistant tool shipped with my laptop. Default profile has been showing the gray bluetooth and WiFi, and it was not possible to turn them on. I created a new profile, and even if all the parameters are identical to the default profile, it allows me to turn the BT and WiFi and turn off without any problems. Button is working fine now as well and goes from blue to orange when I press it. Active WiFi and it works.

I hope this helps.

Tags: HP Notebooks

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