HP Elitebook 8570w

I bought my HP Elitebook 8570w in October 2013. When I bought it I noticed that the power connector has been vaguely connected to the Jack of the computer. Now, I noticed that the connection has been lost and the battery is charged either. This is why I'm not able to use my computer.

I have 3 years site service warranty and I have to wait to talk to HP Australia Monday to solve this problem. Is there someone else had the same problem and how did you solve it?

You have this connector always loose or closely connected?

I contacted the local HP Office and discussed the issue. They saw that there was a crack at the internal connection to the computer. Yesterday they cam and replaced the connector. I charge the battery perfectly now.

However, I see that it may fail again. The internal connector in full contact however the outside diameter of the connection does not provide sufficient support to the connection. The cable is heavy, where you move the cemputer from one place to another under the weight of the cable may fail again because the moment applied to the connection.

This should be resolved by HP by the connector in the socket with internal diameters within narrow tolerance of the insert diameter Cable male, so the bending moment could not be transferred to the internal connector.

Tags: Notebooks

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