HP envy 100 don't scan

I have not been able to scan from the printer control panel in a long time, but I've always been able to browse webscan.  All of a sudden which is no longer available.  The saved Web page reflects my printr IP but the links on the homepage, scan, settings, etc. do not connect to something more.  I ran the Print and Scan doctor and that was a failure.  If I select the printer from devices and printers there are no scan options at all.  I am on Windows 7 and do not know when this ability is gone I do not often scans.  Any ideas?

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Hello

You try to scan via Webscan or perhaps via the HP software?

When you select your printer in devices and printers, you can see the following options?

-HP Printer Wizard

-See what's printing

-Setting preferences

-Customize your printer.

If so, uninstall the current software from following programs > HP > HP Envy 100 > Uninstall.

Then download and install the latest version of the software below, which should fix the problem and restore any functionality back.

The latest version of the software can be downloaded below:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=MP-109403-2&cc=us&DLC=en&LC=en&OS=4062&product=4073738&sw_lang=

Shlomi

Tags: HP Printers

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