HP Envy 15-253ca: HP Envy 15-k253ca laptop HP control box scroll option is not available

DavidPK-

I'm having a problem that "I have had since I have the laptop in the fall of last year. and this is my 2nd post on this subject.

The problem is, I like to use the scroll box on the control area but can not.  There is no option for settings "scroll" when I go into Control Panel and the control of HP area.

I couldn't find a solution originally so I decided to try Windows 10. .and that it doesn't seem to solve the problem.  Now, I recently returned to Windows 8.1 and of course, this problem is back.

I would like to know what I can do to solve the problem.  Here are the things I've tried:

* The Original that came with the laptop operating system restoration costs

* Uninstalling the Synaptics driver and the control of HP Zone software and reinstalled the latest version for 64-bit Windows 8.1 - like 3 - 4 times

Thank you

Ben

Hi Ben,

You may be able to work around this problem as follows.

First, download the Synaptics driver on the link below and save it in your downloads folder.

Version of the Synaptics 17.0.18.8 driver

One time finished, open Control Panel, open programs and features, right click on the Synaptics driver and select uninstall.

When finished, restart the laptop.

When windows rebooted, open your download folder and re-run the installer of Synaptics - when it is finished, restart the laptop.

Let windows take over completely for a few minutes before checking.

Note:  In the synaptics Control Panel, it expresses "Shots of edge" option, you may need to deselect the option.

Kind regards

DP - K

Tags: Notebooks

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