HP Envy 15 - ae 117nf laptop: I can't move the cursor where I want

I bought my HP Envy laptop two days ago and wonder if I should go back to the store or if I can fix it myself: I can't move the cursor where I want. For example, I wrote a facebook message and wanted to go to midway up the message to correct anything, but clicking on the keyboard at the right place would not the cursor move, only using the up button worked, which is not practical. The same thing with tripadvisor - I tried to click further up in my review to correct something, but I couldn't place the cursor where I wanted, only the up button worked. Please, someone knows why this is happening and is it a fault with the computer?

Thank you!

Hello

Try the following.

Download the Setup program of the Synaptics driver from the link below and save it in your downloads folder.

http://ftp.HP.com/pub/SoftPaq/sp74001-74500/sp74369.exe

When finished, open windows control panel and on the top right, next to the display by: select "large icons".  Since the new layout, select programs and features, right click on the entry "Synaptics ClickPad Driver" and select uninstall.

When this has completed, restart the laptop.

When windows has reloaded, open your download folder, right-click on the setup of Synaptics and select "Run as Administrator" to launch the installation.  When this has completed, restart the computer again.

Kind regards

DP - K

Tags: Notebooks

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