HP Envy 15-ae103nc: HP Envy 15 broken coverage taken lan

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• HP envy m6: broken hinge hp envy m6

  Hello I complained on this subject more than a week ago here

  http://h30434.www3.HP.com/T5/HP-Cafe-and-Lounge/HP-envy-M6-broken-hinge-issue/m-p/5095968

  Jeff asked me to send my information which I did but I've never heard of someone at hp

  Could you guys please help expediate this process?

  a brief summary of my problem

  My hp envy hinge just broke without any physical damage by me, which seems to be a common manufacturing defect in this laptop in particular. I'm tender hand to hp to help me with this dilemma

  I ask that your question is raised.

• HP Envy m6: HP Envy m6 broken hinge

  The hinges on my HP Envy M6 is broken. How can I solve this problem?

  @kmkwhitby

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  If you are not familiar with messaging private forum please click here to learn more.
  
  Thank you
  Omar

• HP ENVY Notebook PC m6: HP ENVY m6 broken hinge

  Hello. I've owned my laptop HP ENVY M6 for over 2 years now, so of course my warranty has expired. About 2 months ago or not, I noticed that the right hinge on my laptop has been raised then I inspected it and then pushed him down. This continued whenever I close the laptop with me pushing down from the hinge. The coating for the monitor also plastic bends whenever I close the laptop. These questions seem to be relatively minor at the time. Tonight, 09/12/15, when I went to close the laptop, the hinge completely gave way, broke and collapsed. The left side seems to be still intact. I noticed that inside the bottom right of the screen, a piece of metal was separated across the screen. I suspect that this piece of metal is what more or less kept the hinge in place for 2 + months that it has been broken. In other words, when the piece of metal gave way, so too does the already broken hinge.

  The HP ENVY laptop m6 always seems to be in working order other than the broken hinge. However, this means that I can not put anywhere at the present time. The ability to transport my laptop is very important for me because I am currently in College and I take a lot of my notes on my laptop

  I was wondering if there is anyway to have technical support on my laptop? I noticed that the broken hinges are a very common problem with the HP ENVY m6 (perhaps a manufacturing error) and hope it will be resolved as soon as possible.

  Thank you

  @Bivin66

  @Chiv35

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).

  If you are not familiar with messaging private forum please click here to learn more.

  Thank you
  Omar

• HP envy m6 broken hinge problem

  Bought a hp envy m6 in December 2012 for 630 books and 18 months later hinge snaps completely off causing the surrounding cases break. HP will do nothing about it because it is outside the one year warranty. I am disgusted as many other hp HP customers are not repair these free laptops for many customers with the same problem. Because hp would not put this issue on the recall list customers are left with broken laptops. I am disgusted with the service the customer of hp on this issue and I would advice anyone looking to buy a hp want to not waste their money on one. I've always had less expensive brands of laptops that have certainly taken longer than this expensive hp one. Shame on hp for this poor customer service

  I just sent you a private message. If you are unsure how to check your messages from the forum, this post instructions of a..

• Frustrated by the hinges of 6-1001TX, HP Envy - not broken even to halfway in 1 year warranty

  Very frustrated with envy Ultrabook - have had for only ~ 5 months.  I opened it (gently as I always do) a few days ago and a right hinge broke and jumped out of the frame of the monitor plastic.  Open with a lot of attention today and the hinge broke again.  I paid $1000 for a glorified paperweight.  What's the point to get it fixed if this can happen again with this model?

  On top of that, I have already invested a lot of time in the customization of the OS and the software on this laptop.  I am a scientist and have to use and write a specialized software.  I also need to dual boot ubuntu/windows, allowing to set up on a RESUME is a pain in the ass because they use a BIOS locked, which combined with the installation of fakeraid hybrid SSD does not allow to install ubuntu by the standard method.  The time I've lost already make these customizations and again to a second time will cost me precious time in research.

  Hello Jeff,.

  Thanks for reaching out about my post, I really appreciate the efforts made by you and your colleagues.

  Sigson.

• Laptop of HP Envy m6: broken hinge

  Hope this happens to Jeff.  My computer is no longer under warranty, but I too have a broken hinge.  I can't afford to buy a new laptop after only 2 years, the hinge has started giving me bad very quickly, but I had no idea that just continue to get worse!  If someone could tell me how to contact Jeff it would be wonderful.  It seems to be the only one ready to help.  Thank you very much!

  @AlexKaczmarek

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  
  
  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
  
  Thank you for visiting the Forum from HP Support.

• HP ENVY 17-n107na: resolution taken Maximum supported by the HP Envy 17's HDMI output

  Hello

  I see in the specifications document of rechnical HDMI laptop HP Envy 17-n107na version is 1.4.

  My question is can I use the HDMI port to connect my laptop to a monitor with a resolution of up to 2560 x 1440?

  Or the maximum resolution supported by the HDMI port only 1080 p?

  Thank you

  Hello

  No, its maintenance and Service Guide page #3:

  HDMI version 1.4 support 1920 × 1200 @ 60 Hz

  Source: http://support.hp.com/us-en/product/HP-ENVY-17-Notebook-PC-series/8499288/model/8903915/manuals

  Kind regards.

• HP Envy 17-k207na: problem with lan port even when installation of official drivers...

  I downloaded the driver from Realtek LAN (LAN) fromthis site and always when plug you my cable to the pc it says limited conectivit that I tried on another pc with cable it works internet. -.-

  Hello:

  Try the driver directly from Realtek.  a 4th on the list.

  http://www.Realtek.com.tw/downloads/downloadsView.aspx?langid=1&PNid=13&pfid=5&level=5&Conn=4&DownTypeID=3&GETDOWN=false

• The HP Envy 15 t laptop: broken left hinge, corner of laptop is cracked and opened.

  Hello

  My laptop HP Envy 15t broken left hinge and the left corner is cracked and bulging. The laptop has not declined or fell. When I open and close the laptop the hinge moves and then separate tiny capitalization. The tiny screw are falling and I'm not able to close and open the laptop properly. The warranty has expired on this laptop. Help, please.

  Thank you in advance.

  @Albert5

  The question of the hinge on the Evny of HP is well known to HP, and yet they refuse to do much, if anything, to this subject.  If you are in warranty, they will typically set for free, no questions asked.  Out of warranty, however, it's like a completely different society.  They will be responsible of very varying amounts, from $130 to $300 to fix their own design flaw.   Here is a link to a long thread that I started to update others on the issue and my relationship with HP:

  http://h30434.www3.HP.com/T5/notebook-hardware/defective-hinges-on-HP-laptops-envy/m-p/5378336#M204440

  We hope that you will find useful information.  As further evidence that HP is aware of their own design flaw, the new 17 "want to have a case completely redesigned with a much better hinge.

  Good luck!

• Plastic 6 1012 broken screen HP Envy near hinge

  My 6 1012 HP Envy also broken left hinge, the laptop is already out of warranty.

  I noticed that I'm not the only one having this issue on the discussion Forum.

  Then HP always fix this?

  Hi Knfelike,

  I just sent you a private message. If you are unsure how to check your messages from the forum, this post has instructions.

• HP ENVY TS m6 Sleekbook: port Ethernet HP ENVY broken

  Clip of port Ethernet of my computer broke, not the hinge plastic broke.  This is the part that leans down to cut the Ethernet cable to the computer.  If I hold the cable into the Ethernet port on my computer still receives data through it.  Let me know if you are in need of any more details that I have not thought.

  The part broke in the Middle East and must be replaced.

  Here is the Service Manual:

  Link to the manual

  See page 40. The cover is held to the frame with 2 screws inside. It is a replaceable part and is included in the kit of plastic.

  Module RJ45 cover (plastic kit) 727464-001

  HP wants to $55 for her:

  PartSurfer link to coverage of the order

  $ 5 shipped on eBay:

  http://www.eBay.com/ITM/HP-envy-TouchSmart-M6-K000-Ethernet-LAN-RJ45-cover-door-latch-727464-001-/281322149224?PT=LH_DefaultDomain_0&hash=item41801b5568

  If you have a manual with instructions for replacing it and a link to order for $5. If there is nothing else, after return and we can try to help.

  If it's 'the Answer' please click on 'Accept as Solution' to help others find it.

• Computer laptop "hinge" is broken and needs to be replaced

  I got a question on this forum called "HP Envy m6 Broken hinge", but there is no button 'answer' for me to comment on this page, so I do it here.  A lot of people who are complaining about the broken hinge, received a message from "Jeff" to say that he has reached out, which seems to mean that he contacted people and if all goes well, they reached a satisfactory solution to their problem.

  My sleekbook (still under warranty) was repaired earlier this year (after a long wait for the spare part to come from the country where it is made).  I've been very careful in the use of the laptop, since I got it back, but to my great disappointment, he began once more to collapse at the bottom of the screen, where it has already been repaired.  I hope to hear from Jeff with his answer how to get this repaired (again) of course, it is now out of warranty, but I don't think, I would have to pay for the repair.

  (Here's a link to the thread, but I just can't find a response button here: http://h30434.www3.hp.com/t5/Notebook-Hardware/HP-Envy-m6-Broken-hinge/td-p/3391901/page/19 )

  @dancewithmarg

  Thank you for using the Hp support forum.  I sent you a private message if you are unsure how to check your private messages, please click here.

  Thank you

  Omar

• PIN of the connector broken but the charger works always, safe to use?

  On food, to the end that connects to the computer, the connector is cylindrical with a thin metal rod in the middle. This rod is broken, but taken light goes even when the connector is connected. I can still continue to use the charger or the computer may be damaged? If this isn't the case, I'd appreciate an explanation because I am familiar with electronics. What is the function of the centering pin? The other end has a third PIN to ground. Thanks in advance

  
  

• Want to m6: left hinge broke

  The left hinge of my desire m6 laptop is broken and I need a repair as soon as possible.

  As I saw that it is a very common problem (e.g. http://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-m6-Broken-hinge/m-p/343...), what solutions do you offer?

  I look forward to hearing back from you,

  Nelken

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  Thank you for visiting the Forum from HP Support.