HP ENVY 15-j023cl Notebook PC: PC off (supposed overheating, no message appears) after a short period of time

Hello

A problem that has been doing worse and worse for me was that my PC turns off completely after a short period of time, now about 1 hour. I used to have the same problem, however, it turns off after 4-5 hours, and after that it is completely stopped for a few hours, he'll be back to normal. I read that dust accumulation can be a problem, although I see no dust in the vents. Do you advise me to open the computer and dust off the fan itself inside the computer with compressed air? Or are there other possibilities of dust collection problems will not fix?

Before I provide documentation for troubleshooting @Pokeyster, I would like to take a moment to welcome you to the HP support community!

I'll do my best to help you to solve the problems of closing you met on your HP ENVY 15 - j023cl Notebook PC.

You asked if the dust can be a factor. The answer is absolutely! I saw him in the past when the reason for the complication was dust in Notepad. I recommend that you keep the free portable dust on a frequent basis.

Please use the links in the questions below to troubleshoot and then re-post with answers to troubleshooting questions/results.

Have you tried running in Safe Mode?

Did you do a BIOS reset?

Have you tried to do a disk defragment?

Have you tried to do a Disk Cleanup?

Please try to clean the events your Noteobok MNI

Is the noisy fan or turn constantly?

Is the hotter than normal PC?

Have you tried tests to hardware failures?

Here are a few documents for you that can help:

If this post helps you solve the problem, please pay to the front by clicking on the button accept as Solution , right of the thumbs up icon. You can click on the Thumbs up icon to show your appreciation for my efforts today!

If you need assistance, I would be more than happy to continue to help. When you re - post, please provide me with the detailed results of the above troubleshooting.

Thanks for joining in!

Have a wonderful day!

Tags: Notebooks

Similar Questions

  • Backlight LCD turns off after a short period of time

    The LCD backlight on my Dell Inspiron 8600 turns off about 10 to 15 seconds after the start, or by turning on during mode 'sleep'. Windows is visible if reflected on screen so LCD light is seems to work. I've read the other posts that indicate that this is perhaps a problem with the inverter Board or the lamp LCD. Everything happens when running Dell diagnostics CD.

    Does anyone have any ideas if it is the inverter Board or lamp LCD or something else causing this problem?

    Thank you


  • Synaptics does not not on HP ENVY 15-J023CL NOTEBOOK PC

    Hello!

    Hello

    I have a hp laptop with the following properties:

    15.6 "ENVY 15-j023cl computer laptop computer Touchsmart with

    AMD elite Quad - Core 10 - 5750M accelerated processor, 8 GB memory,

    Touchscren, 1 TB hard drive and Windows 8.1

    SN: (personal information)

    Recently, thouchpad on my laptop does not work. I tried to solve the problem with the installation with synaptics update, but it did not work. Is he's all here know how fi this problem?

    Thank you

    This driver update: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-123980-1 & cc = in & dlc = in & lc = on & os = 4158 & product = 5448970 & sw_lang =

    Restart the unit. Open Control Panel-> mouse-> adjustment -: choose Synaptix LuxPad v1.3 on SMB port -: check the scroll box - apply-> OK-> Ok

  • desktop PC: after certain period of time reduced the brightness of the screen - cannot turn off

    Win 7 64 bit

    AMD hd 6870 connected via HDMI pn59d500 samsung plasma tv

    What is going on:

    If I am reading an article or by typing in a comment like this box, the screen turns off after a certain period of time.

    -mouse mobile, typing, scrolling window or motion/movement of the window (like firefox) on the desktop does not work for normal brightness screen.

    -resizing of the window will be brighten screen (also by clicking on the Start button or start another application or similar activities).

    What I've done and additional info:

    -My hdtv eco settings and and autobrightness are all off. I don't have the problem with other components related to this view. This is not the problem of the screen

    -my desktop pc power settings are not set to reduce brightness at any time. I even disabled the «turn off the display after...» "option. Anyway, same problem. I have the computer put to sleep after 20 minutes.

    -a ran the troubleshooting of windows power - I know how to click and read. There is nothing outside of the obvious and already known.

    As-i crossed all the parameters of the CCC (the suite software amd vid card). the only color/quality setting I use is deinterlacing with drop-down auto-detection. pixel format is set to RGB 4:4:4 limited. I have active treatment of ITC (will try not disabled, no idea what it affects). I use manual detection of displays... no setting under "desktop management", "my digital flat screens", and "video" seems to do anythign with dimming screen.

    I read through the first 5 pages of the "Sun Office" search results here... no related response.

    just thought to google the registry entries related to power... but always options this issue. I'll look into registry changes after.

    Hello

    Please update us on the issue. Office is different from the laptop, and because the screen is dimming as it does in a laptop, it is related to the power settings or the driver itself. These are the only two things that are responsible for the same in a laptop as well.

    Therefore, I recommend you try to create a new power plan or change the existing one to check. You can also refer to:

    http://Windows.Microsoft.com/en-us/Windows7/change-create-or-delete-a-power-plan-scheme

    Let us know the results when you try these methods.

    Thank you

  • My ENVY 17-j092nr Notebook PC flicks or vibrates randomly on the log screen Windows and other software

    Im a pc user ENVY 17-j092nr Notebook PC (windows 8.1 with all the drivers) and the OS updates works very well, however sometimes im getting an annoying error that allows windows vibrates like crazy, the problem is a little weird to explain, it makes the BAR on explorer.exe folder flick and other executives 'content' of several software Firefox for example the top bar which is orange starts helpeless flick, or in vlc, it even move, and then the worst on the windows log screen, which makes my movies quick photo from the left to the centre several times per second, making it impossible to write any Password and its annoying when especilly simple pass off work (problem happens very often, but I'm not complaining here).

    The thing I've tried:

    -Change of mouse and video installation, screen, mouse and other dirvers in addition to their update.

    -With the help of build of Windows and external software trouble and repair ultilities.

    Updtading - OS (why? dk but I tried alternatives).

    -Electricity disconnection when this occurs (as sugested in other forums), did not work.

    -Clean the fan and avoiding any external particle on the laser mouse.

    Well well, not that im complaining about the laptop, which work very well over a budget, like it, it's just that the error which bug my HP to be good (if not perfect) experience, please someone help on this im looking forward to HP service work to help me fix this problem for good, is really annoying, especially when you try logging thx.

    I'm not Dunidar thank you for you time to grow another, I opened the cover of portable and yes I found a few in there, dead ants cleaned that upward I don't mind much about warranty or anything like that in any case thank you for your attention, you did a wonderful job help here , the problem has not demonstrated again the science I did it this morning so I think the ants where to do this kind of electric bridge I guess I DK much to this topic but, once again, thx for you excellent support cheers.

  • TouchSmart HP ENVY 17-j023cl: recovery stuck on 100%

    HP ENVY 17-j023cl TouchSmart

    I am trying to perform a recovery a few times, but I got stuck on this screen

    For a long time, the mouse is working, but I can press anything

    Hard drive is new and I run usb recovery, I know that's not the hard drive

    @Chai058

    It's just sad.  I'm sorry, that's happened.

    And I'm not sure what one should do; and I regret that no one answered - apparently nobody else knows precisely what to do, either.

    I guess at some point you will have to press the power button and turn off the laptop.  It can start later, it's 100%...

    Or - you could unplug the computer and carried over to a local home repair and see if something can be done with a system that is frozen and apparently will stay that way unless you intervene.

    If the computer is under warranty, you can contact HP and establish a contact / case - this can be useful if all goes on the side after you press the power button and you need help with the computer goes again:

    Contact HP support - USA-

    When you see a post that will help you,

    Who inspires you, gives a cool idea,

    Or you learn something new.

    Click the 'Thumbs Up' on this post.

    My answer-click accept as Solution to help others to find Solutions and answers!

  • HP ENVY 17-j011sg Notebook PC: HP ENVY 17-j011sg based free spare battery parts

    Hello

    I'm very angry because I need to change the battery (security expited in January 2016) and in all the links of 1000 HP, I can't find the number. HP could make it more complicated, but there is no way.

    At the end of the spare parts site https://parts.hp.com/ there is no battery number to buy. I need to buy the keyboard too, because there is missing it B... and I can't find my product number.

    One could look at which is the number of spare parts to buy:

    Keyboard and batery:

    Modellnr. : E8P11EA

    Seriennr. : [Personal information]

    HP ENVY 17-j011sg notebook PC

    In the end, I have a very bad image of this structure (if I need to buy another laptop, you can be sure that I won't buy HP).

    Thank you

    (if someone can tell HP that is really not easy for the user, might be nice)

    Spare part number

    710417 001

    Description:

    6 cell, 62WHr 32.8AH Li - ion

    Please select 3 Illustrated catalogue of spare parts under the table of contents.

    http://h10032.www1.HP.com/CTG/manual/c03922401

    Hope this helps, for other queries in response to the post and feel free to join us again

    * Click on the white button on the right to say thank you Thumbs Up *.

    Make it easier for others to find solutions by checking a response "Accept as Solution" if it solves your problem.

    Thank you

    GBL84

    I'm not an employee of HP

  • Short hard drive DST fail – HP ENVY m6-1155eo Notebook PC

    Hello

    I'm laptops: HP ENVY m6-1155eo Notebook PC, I use Windows 8.1 64-bit

    My hard drive is causing my computer to freeze and a lot of blocking problem, which makes my computer unusable because I use it for audio work and a LIVE audio work. So I checked it with the disk self-test
    and he got this:

    Failure ID: GLG8XX-6A270T-XD7X1F-60UM03

    did some research and I couln can't find anything. What it means? Do I have to replace the HARD drive?

    Thank you
    ALF

    Yes, the hard drive must be replaced. If you are still in warranty HP will send a replacement. If it is not in warranty, you can buy a SATA notebook hard drive retail. Don't forget to get one with a capacity at least as large as the original 750Go hdd to use HP recovery discs to reinstall your operating system and software. It may be more grand, but of no small ability.

  • HP ENVY m6 - 1188ca Notebook PC: HP ENVY m6 - Hard Drive short DST check FAILED

    Hi there, I get the following start-up error message.

    HP ENVY m6 - 1188ca Notebook PC

    Short hard drive DST Check: FAILURE

    FAILURE ID: GU71BT-6AA892-XD7X1F-60RK03

    Restoration of the system, cooling system, auto repair, no recovery option seems to work. I get to the screen only and cannot get into Windows.

    Is this a problem of material strictly for some? What are my options and next steps? Laptop went from warranty.

    Thanks in advance for any answers.

    Last UPDATED October 19, 2016 - I now get this screen when the laptop is turned on.

    New laptops are much more fast and pleasant. If your budget by all means, treat yourself. You could fix your old for around $ 100 may - $50 - $60 for a hard drive and about $40 for a recovery media.

  • I need drivers TouchSmart HP ENVY 15-j021tx Notebook PC

    I need the drivers for my TouchSmart from HP ENVY 15 - j021tx Notebook PC i7 windows 8.1

    Hello:

    Here is the link to the page of the W8.1 driver for your laptop.

    http://h10025.www1.HP.com/ewfrf/wc/softwareCategory?OS=4158 & LC = on & CC = US & DLC = in & sw_lang = & Product = 5390972

  • HP ENVY 17-j005tx Notebook PC, AccelerometerSt.exe - open pop - start up of the system error

    Hello

    I use a HP ENVY 17-j005tx Notebook PC with the latest installed Windows 8.1.

    Whenever I start my computer, I get the following pop-up message:

    "AccelerometerSt.exe - system error - cannot start the program becaue mfc110u.dll is missing on your computer. Try reinstalling the program to fix this problem. »

    I don't know how to fix this? There are a lot of questionable research sites that offer downloads for these "missing files" but I'm sure that's not the solution.

    Could someone possibly offer me some advice of bette?

    Thank you in advance.

    Hello

    The missing dll is part of HP 3D DriveGuard - you can download and reinstall this software from the following link.

    http://ftp.HP.com/pub/SoftPaq/sp63501-64000/sp63786.exe

    Kind regards

    DP - K

  • HP ENVY 17-j184na Notebook PC: problems of wireless connection on the new laptop

    I bought a new laptop a few days ago and tried to connect to the network without wire in our apartment for 2 days but nothing helped.

    So far, I did the following steps:

    -Restore the system to factory settings.

    -Powercycled the network.

    -Reset the TCP / IP / catalog Winsock.

    -Checked and changed the stop option.

    -Re-installed and updated all the drivers of network.

    -Started in SafeMode w / networking and still unable to connect.

    -Ran all 3 windows solve problems and the problem of internet connection of HP.

    -Updated the BIOS with the latest version of the driver.

    I created my own personal hotspot using my phone and managed to connect very well, so I think that maybe that's a problem with my laptop to connect to my router, but everything else connects very well.

    I have an ethernet cable connected and has associated with perfectly too.

    My laptop is a HP ENVY 17-j184na Notebook PC and my wifi specifications are

    Manufacturer: Broadcom
    Description: Broadcom BCM4352HMB 802.11ac adapter Wi - Fi 2 x 2
    Driver version: 6.30.223.221
    Physical address: 40-E2-30-BF-F0-0D

    Modems are involved as much as I have the following (my apologies in advance, don't know how it's called technically, but it's the same one as in the photo):
    http://www.broadbandchoices.co.UK/guides/hardware/sky-broadband-routers

    I don't know if that helps, but also sometimes the connection does not appear in my list of connections, but it is very rarely, about 3 - 4 times in the last 2 days.

    If anyone could offer advice that could help I would really appreciate it and if someone needs additional information then please let me know (and possibly let me know how I could get this information).

    Thank you in advance for anything

    Hi all

    Problem has been resolved.

    Just in case someone else has the same problem, if you try to connect to a router and it communicates but don't connect does not then it might be a problem with the frequency to which you are trying to connect.

    In this case, my laptop could connect only to a 5 GHz frequency but my router was capable of a frequency of 2.4 ghz, so he was able to connect to all the rest but not that. (Particularly if you use a hub SKY).

    The problem has now been resolved by buying a wireless adapter card that plugs into the USB port. If you don't need to buy a Please make sure that buy you one with dual band capabilities.

    I hope this helps someone in the future!

    Best regards

  • HP Envy 17-J023CL TS

    HDAUDIO\FUNC_01 & VEN_8086 & DEV_2807 & SUBSYS_80860101 & REV_1000

    sp64958.exe

    Audio HD has failed on my HP Envy 17-J023CL TS.  I have tried to remove, start, and then reinstall what, in my opinion, is suitable (as shown above) driver.  I searched drivers related to the shown hardware ID.  All nothing not done, I ask so to people who have more experience than me to guide me, that may be necessary to return to the features.

    Please note that it is sound, but I must assume not HD.

    TIA,

    Jon

    You are the very welcome.

    It is possible, but if it ain't broke, don't fix it.

    There won't be any major difference in each driver, and now that the unit is installed, your audio hdmi should work when you connect the hdmi port to a TV via a HDMI audio cable.  Is that all of the Intel HD audio device is good for.

    I don't know why you have navigated to the folder sp64960 when I suggested, you navigate to the folder sp64989, but because it worked, as I said, I'll leave enough alone.

  • HP ENVY 15-j050tx Notebook PC: can I partition Windows (c :)) by car?

    My laptop details are given below:

    Operating system: Windows 8.1 (64-bit)

    Product name: HP ENVY 15-j050tx Notebook PC

    Model No.: F2C67PA

    I have only two disks, C, and D.

    Drive C is used for Windows and install other software. It has around 672 GB storage.

    Impossible D drive used or consulted as it is a RECOVERY disk.

    Some people recommend HP to store my data and personal files in the same drive where Windows is installed in the C drive, I fear in the case of corrupted Windows, my files of personal data would also be gone. I am thinking so to partition my C drive because it has around 672 GB and only 80% is not used.

    1. is it safe to partition C drive in which runs the Windows operating system?

    2. given that HP does not recommend partition, it creates problems for Windows to run with ease and efficiency?

    3. how to split the partition C drive?

    Thanks in advance.

    Hello

    1. it's OK to divide c to create a partition for the data,

    2. I have not heard/read HP rexommendation. In my opinion, using tools HP to do a factory restore would eliminate all the plysical by car so no point to divide. And probably because that not sure people so how do not recommend you to do.

    3. Please follow the instructions below:

    http://www.PCWorld.com/article/2066191/how-to-partition-a-hard-drive.html

    Note: You must be sure that you can do and Please Don ' t mess thing upwards.

    Kind regards.

  • HP ENVY 15-k200 Notebook: k2t35av - driver ethernet

    Where can I find a driver ethernet for this model?

    When you search the HP site, there are very few available pilots.

    http://support.HP.com/us-en/drivers/selfservice/HP-envy-15-K200-notebook-PC-series/7527530/model/775...

    Hardware ID - PCI Ven_10EC & DEV_8168 & SUBSYS_2290103C & REV_10

    Thank you

    Hello

    Please try:

    http://ftp.HP.com/pub/SoftPaq/sp64501-65000/sp64531.exe

    or

    http://h20564.www2.HP.com/hpsc/SWD/public/detail?swItemId=ob_104622_1&swEnvOid=4063

    Kind regards.

Maybe you are looking for