HP envy 15-j067cl Simple Pass does not work

Just bought Envy 15-j067cl yesterday with the fingerprint reader, which I've never used it before.  I did all the updates of Windows 8 and then upgraded to level to Windows 8.1.  I uninstalled Norton, using the removal tool, because I have a current subscription for other security software.  I tried to find a way to implement the Simple collar, which is what I understand how to set it to use my fingerprints.  I was unable to put in place.  I checked for Validity Sensor Device Manager and saw the yellow exclamation with this message:

"Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) "

I checked this site, saw a suggestion for drivers of HP recovery, so I did it and now the validity sensor does not show in the Device Manager.  It shows only as "unknown device - another device."  How can I fix it?

Hello

First, if you haven't already done so, install the driver from Chipset 8.1 on the following link.

Chipset Driver - Windows 8.1

When this has completed, restart the laptop.

Then see if you can install the following Validity Sensor driver.

http://ftp.HP.com/pub/SoftPaq/sp63001-63500/sp63418.exe

Kind regards

DP - K

Tags: HP Desktops

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