HP Envy 15-k020us: video flickers and has red screen after running for 2 hours

After running for 2 hours, my screen flickers then goes red.  I saw a previous announcement but this person was able to solve the problem and the answer has never been published.  I fear that the problem may be due to overheating.  Thank you.

Hello @Jodonnell715,

I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

If you are not familiar with works of the function of the Forum, private messages
this message has instructions.

Good luck!

Tags: Notebooks

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