HP ENVY 15 l: I have a lot of problems after windows 10

Hello

I have a lot of problems after the update of Windows 10

1 - what sleep mode the screen is not working! (I already tried to change the keyboard, but to no avail)
2. the footprint does not work after the update!
3 programs Microsoft Office cannot be installed after purchase! (Whenever you download the package, I get an error message)
4 - when I walked in the updates (windows) tells me that there is an error message!

Windows 10 home unique Language، (error)

....
Please help me as soon as possible! I have a cousin reviews

Hello @shySmile,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to draw your attention to the HP Forums Guide first time here? Learn how to publish and more.

I came across your post about the problems associated with Windows 10 and wanted to help!

For starters, can you provide me with the product number of the laptop?  Here is a link that you can use that will help you find your model and product number:

How can I find my model number or product number?

Try to see the next post to solve the problem of the Standby Mode. and let me know how it goes:

How to troubleshoot upgrade Post-Windows 10 on HP laptops

Can you give us more information about the print does not work after the update?  For your problem regarding the purchase of Microsoft Office, contact Microsoft Product Support.  To solve the problem with the update of Windows, try using the following tool found here:

Open the Windows Update troubleshooting tool

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution' , this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Have a great day!

Tags: Notebooks

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