HP Envy 15 Notebook PC TS: Problem sound Intermittent HP Envy 15 TS / Windows 8.1

Specifications of the computer:

HP Envy 15 Notebook PC TS

Product # E1P05AV

8.1 Windows 64-bit

Intel Core i7-4700MQ CPU @ 2.40 GHz

2 x 8 GB of RAM

Map of KBC Version 93.52 system 1963

Graphics device 1: NVIDIA GeForce GT M 740 V.10.18.13.5435

Graphics device 2: Intel Graphics HD 4600 V.10.18.10.3304

Audio: IDT High Def Audio CODEC / pilot: stwrt64.sys V.6.10.6491.0

Question: In the past months, my sound will go off randomly automatically.  If I close the lid and let the computer in to sleep mode or if I restart the computer, the sound comes back.  When the sound disappeared, the volume buttons on the keyboard, so to work with a lag and the mute on the keyboard does not work.  Try to use the sound test, or even navigate the tabs in the Properties section of speaker to accuse also considerably by the sound does not work.

I noticed other things: I was watching a youtube video when the sound came out, I left the chrome tab that I used for the video and the sound comes back a few seconds later.  He then disappeared a few seconds after I opened a new tab and returned to watch the video.  I had also the same thing happens with the help of a video editing software - quit the application, sound came back, returned to the software, sound went out after a few seconds.  I also had both sound back after going to the speaker properties - Advanced tab and switch format, by selecting the test button and clicking on OK when a message saying "the sound system is in use, taking the test can cause the application to fail" (or something similar).

I tried to use various utilities for troubleshooting when the problem occurs - the find and troubleshooting audio fix is no problem AND the device is listed as working properly in Device Manager.  I've uninstalled and reinstalled the latest drivers for the IDT HD Audio CODEC several times - no help.  In addition, the problem has been resolved not when I converted briefly to Windows (back to windows 8.1) 10.  In addition, I tried to use the other pilot of "High definition Audio Device" in place and place of the IDT CODEC, but the same problem happened - sound turns off randomly until I rebooted or put my computer to sleep.

I'm pretty computer - savy but I can't seem to understand what the problem is.  It doesn't seem to be a hardware problem or the sound would probably not come back so quickly or clearly as it does...

One last piece of information: I noticed that the first time that I reinstalled the Windows audio 24/06/2015 - and also several updates were installed on the 23 & 24 June - watching these updates to see if they are the cause of the problem.

My father had a speaker bluetooth for Christmas - I tried it out on my computer because it works completely independently of my sound card and it was working fine.

I bought one of my own for $30 at target - Jam Classic Wireless Speaker - and now I have wonderful sound.

Does not resolve the issue of the root, but the problem is solved!

I'm just upset that HP gave me the such a card its crappy that it only lasted 1 1/2 years before give me questions, just long enough to ensure that the warranty expires...

Tags: Notebooks

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