HP Envy 15 "touch screen power LED appears, but the fans does not and the screen does not light

Hello!

I'm a student in computer engineering at the University of Waterloo 1A, and I run a very serious problem with my HP Envy 15 "TouchSmart laptop computer running Windows 8.1. It is a problem that just started today, and I'd rather have a first support here before going to see the technical support Office sometimes tomorrow. It has to do with the screen and the fans where the Power LED lights in white, just as when the laptop works properly.

(I have warranty on the laptop when it was purchased last June, except that if I find that I need to get a replacement, I'll lose all my work, I did on that since I started my semester.) It's so silly of me not to have all my work saved on a backup, because I have an external hard drive. Problem is, I've had too many problems in getting myself organized, I'm not being open-minded as I should, and worse, I'm not a balance between life and work at home.)

Before I had my MATH 117 conference (Calculus 1 Engineering), I was in a nearby lab where my laptop was open and turned, works correctly. I've had NetBeans IDE running since I wanted to work on the second part of my current assignment of CS 137 (principles of programming). Because it was almost time for my presentation, I closed the laptop by simply moving the screen down on the keyboard, where it goes into mode 'sleep'. (Whenever I flip to the top of the screen, the laptop is supposed to return, and the sliding screen of Windows 8.1 connection will appear.)

When I took my seat for reading, I wanted to spend a little time to work on my programming assignment. However, after the reversal of the screen to the top, instead of having the login screen appears, I encountered the problem: the power supply light is showing a white light, but I don't hear the fans between the ventilation openings on the left side of the laptop and the screen does not light. I tried to take the power for several seconds and once button at least 10 seconds, except that the power light continues to display on a white light. The Commission of the Wi - Fi light is not displayed.

Whatever it is, I don't want to take out the battery because I have that on my last laptop, and it's from there that I couldn't turn to the former, a new market. If I leave the Envy laptop battery, it will short-circuit the connections between the battery and the computer, and so several components will FRY. For now, what I do let the laptop is to empty the load on the battery. Then, once I noticed that the power light does not project a white light, or plug in the AC adapter and try turning the laptop on the power button.

It will take a little while for the circuit drain the load on my battery but...

Anyway, please would you be kind enough to help me with this problem? I would really appreciate if you can give me several recommendations. Thank you!

Hello @GregPDesWHP,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the Forums of HP, I would like to draw your attention to the Guide of the Forums HP first time here? Learn how to publish and more.

I read your post on how your laptop is not on, and I'd be happy to help you in this case!

In order to restore the features of your computer once more, I recommend you follow the steps described in this document on the computer does not (Windows 8). If the problem persists after having exhausted all the steps in this document, I recommend you contact our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

I hope this helps!

Concerning

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