HP Envy 15z-Q100: Touchpad/Synaptics Driver to want 15z = complete instability

Similar Questions

• Touchpad stop woking after Synaptics driver installation

  2 days ago, I installed the new Ethernet, WWAN, camera, wireless, Audio, graphics drivers from the HP site and also the latest version of the BIOS and the Synaptics touchpad mouse and stick mouse stopped working, if I remove the Synaptics touchpad driver works (very slow), if I reinstall the Synaptics driver again it will stop working , I tried different versions of the HP Synaptics driver support site and nothing, as soon as it is installed the touchpad will stop working. I deleted the driver WWAN and camera, but nothing happening always the same. If I reboot in BIOS mode than the touchpad works very well, so it is not a problem of harware. If I check the properties of the mouse there is no label of Synaptics. If I check the Device Manager, it's all good.

  Yesterday, I applied the approach Hard Reset (remove AC, battery and press power for 30 seconds) and problems solved, thank you

• Defective touchpad (Synaptics) and slow computer after extended use (memory leak)

  Two problems have been caused with my HP Split 2 x since I bought it 2 months ago:

  (1) the touchpad works sometimes for a few seconds, while the touchscreen still work OK.

  (2) the computer becomes slow after a while of use (which varies from a few minutes to a few hours usually). The Task Manager shows 98%-99% of memory, most of which use (3.6 GB / 4 GB) are not paged memory.

  I suspect the two issues are related to a faulty Synaptics driver, according to:

  http://h30434.www3.HP.com/T5/notebook-operating-systems-and-software/envy-X2-non-paged-pool-memory-l...

  and http://forum.notebookreview.com/razer/731374-memory-leak-synaptics-driver.html .

  I did the same test as the second link with the same result: Open "Task Manager" (Ctrl-Shift-Esc), on the 'Performance' tab, select 'memory '. Note the value for "Non paged memory. If I move the touchpad, it increases to about 1 MB every 5 seconds. If I stop moving, the value remains constant.

  I use the preinstalled Synaptics driver, version 17.0.10.9 (Sep 06, 2013) for 64-bit 8.1 window.

  Everyone has the same problem, or use it without these issues?

  I would like to know if a restoration system or factory reset may fix.

  FINALLY!

  Microsoft has just released an update for Synaptics Driver, not thanks to HP which has not found a way to provide the possible Synaptics driver as an OEM update.

  Update Windows Update to Sypatics HD TouchPad two days ago, but I would not be allowed to install as it kept then mainly in giving the 800F0100 error Code. After some research on the Internet I could find that an installation manual after the WU has downloaded the driver would be possible.

  So I went to the Device Manager > mice and other pointing devices > TouchPad Synaptics HID > properties > driver > Update Driver > Browse my computer for driver software and shown the finger/windows/C:\Windows\SoftwareDistribution/Download and everything worked like a charm = D

  I have no more memory leak and now after SEVEN MONTHS I finally can use gestures that it was supposed to.

  But I still annoyed gel problems which in my case is a dysfunction between the screen and the dock.

  Just that you wanted the guys at Microsoft to know is the solution, not the HP that would have had if they have signed and put the driver since November last at our disposal. Blame it on you, HP.

  Leo

• Satellite P200 - touchpad Synaptics PS/2 and Win10

  I hope someone can help here.
  I have a Satellite P200 - 17 c, which I've updated to windows 10, overall, the laptop works like a dream except for a very annoying problem.
  My touchpad works but I can't seem to get the scroll button to work at all.
  I lost count of the ive solutions that have failed to make a difference try.

  does anyone have an idea what I can do to make this work?
  Ive been wondering if there is a newer laptop / still supported using the same touchpad as my 17 c whose drivers will work correctly in windows 10.

  any help will be greatly appreciated.

  Thank you

  Go to control panel and uninstall the driver of the Touchpad (Synaptics, Alps, momentum).
  Then run Windows Update to install an update to the touchpad.

• Yoga 2 + Win10 Synaptics driver plus BSOD

  "Hello, last week I bought a new Yoga 2 13.

  It came with Windows preinstalled 8.1 and I immediately upgraded to Windows 10 (after the update, I did a clean install).

  Everything works perfectly... except for a 'small' problem: when I'm cold boot the computer and I get to the Windows 10 lock screen, if I try to unlock the screen by touching or clicking on the touchpad (Synaptics) 8 out of 10 times I get a blue screen of windows (DCP_WATCHDOG_VIOLATION).

  When the computer restarts, if I'm lucky I can touch the touchpad and the connection, but if not, I get another blue screen. Usually at the third reboot, everything's fine. The problem seems to occur more frequently at first start anyway.

  After that I managed to log in, everything works perfectly, not a single question.

  After much research, I understood that if the lock screen I do not touch the touchpad, but I unlock using the keyboard (or a connected external mouse), things works as expected without any BSOD.

  I even started a distro Linux to be sure, and with that I can use the touchpad when I want without worries.

  So, given this evidence it must be a problem with the Synaptics Touchpad drivers... I actually use the version 19.0.13.0 I got through Windows Update, which is the same version for Windows 10 available on the Lenovo Support Site's my model.

  I've used Windows 8.1 for a few minutes, so I don't know if it has the same problem (even tried another Win 10 clean install).

  Has anyone faced the same problem? Is there any solution for this?

  For now, I'll try to remember not to use the touchpad to the lock screen, but if I accidentally touch after a suspension which will be no good :-)

  I had a look, and I finally managed to get a reliable installation of Windows on my Yoga 2 13 10!

  I have merged the information from the various threads and it's the last procedure, I used:

  (1) clean, install Windows 10 witout any internet connection and create a local user account.

  (2) install all drivers of Win10 from the Lenovo Web except Touchpad and Intel Management Engine site.

  (3) install version Win8.1 of the touchpad and drivers Intel Management Engine.

  (4) now it is possible to connect to the internet and download immediately to see the update of Windows 10 and hide the tool https://support.microsoft.com/en-us/kb/3073930 to hide the update associated with Lenovo Synaptics pointing device driver (it was not necessary to hide the update Intel ME... even if I installed an older version WU does not attempt to install a new one). If WU is faster than you, you can always go back to the old touch pad driver, and then hide the update.

  (5) since the Synaptics config panel I had to disable the dashboard Swipe gestures, since they do not work as expected in W10 (infact they are not present in the W10 driver).

  (6) I had to disable the automatic adjustment of brightness because it does not work very well and I had a lot of annoying flicker.

  Now no BSOD more and I can surely break/recovery and stop without any problem, even with USB devices attached. Tablet mode ok woks.

  Finally, after more than a month of purchase, that I managed to get a reliable system, I can work with... Fortunately I had another computer to do my work stuff, but I think that things should be a lot easier...

• Envy 17 J - 1103cl: USB Driver for controller XHCI USB family of chipsets Intel 7 series/C216

  I just bought for a rebuilt HP Envy 17-J1103cl that have no operating system installed. I installed Windows 7 64-bit... which accompanies the laptop driver cd was... I installed all the drivers from the cd, but still not get my USB ports to recognize my USBA STICKS... I have downloaded and run Unknown Device Identifier... It seems that miss me a USB driver... Intel 7 series/C216 Chipset Family XHCI USB Controller... I searched for two days and no luck finding this driver, always something close but not it... any ideas where I could find it or where further assistance... I try not to have to pay $30 - $40 for such software drive Max..., I add the Unknown Device Identifier text file just in case it can help... Thanks in advance... d...

  Device information listing for Dancer@DANCER-PC - 16/08/2015 13:37:19

  Realtek PCIE card reader
  Chip: Realtek Semiconductor RTS5229 PCIe Card Reader
  In detail
  PnpID
  VEN_10EC & DEV_5229 & SUBSYS_1969103C & REV_01
  Name of the vendor
  Realtek Semiconduct Corp.
  Device
  Realtek PCIE card reader
  Provider of chip
  Realtek Semiconductor
  Chip
  RTS5229 PCIe Card Reader
  Realtek PCIe GBE Family Controller
  Chip: Realtek Semiconductor RTL8168/8111 PCIe Gigabit Ethernet adapt
  In detail
  PnpID
  VEN_10EC & DEV_8168 & SUBSYS_1969103C & REV_0C
  Name of the vendor
  Realtek
  Device
  Realtek PCIe GBE Family Controller
  Provider of chip
  Realtek Semiconductor
  Chip
  RTL8168/8111 PCIe Gigabit Ethernet adapt
  processor 3rd gen DRAM Controller - 0154
  Chip: Intel Core i7/i5/i3 DRAM Controller
  In detail
  PnpID
  VEN_8086 & DEV_0154 & SUBSYS_1969103C & REV_09
  Name of the vendor
  Intel
  Device
  processor 3rd gen DRAM Controller - 0154
  Provider of chip
  Intel
  Chip
  Core i7/i5/i3 DRAM Controller
  GPU Intel(r) HD 4000
  Chip: Intel Core i7/Xeon Graphics Controller
  In detail
  PnpID
  VEN_8086 & DEV_0166 & SUBSYS_1969103C & REV_09
  Name of the vendor
  Intel Corporation
  Device
  GPU Intel(r) HD 4000
  Provider of chip
  Intel
  Chip
  Core i7/Xeon Graphics Controller
  Intel Centrino Wireless-N 2230
  Chip: Intel Centrino Wireless-N 2230
  In detail
  PnpID
  VEN_8086 & DEV_0887 & SUBSYS_40628086 & REV_C4
  Name of the vendor
  Intel Corporation
  Device
  Intel Centrino Wireless-N 2230
  Provider of chip
  Intel
  Chip
  Centrino Wireless-N 2230
  Intel (r) 7 series/C216 chipsets SATA AHCI Controller - 1E03
  Chip: Intel 7 series/C216 chipsets SATA AHCI Controller
  In detail
  PnpID
  VEN_8086 & DEV_1E03 & SUBSYS_1969103C & REV_04
  Name of the vendor
  Intel
  Device
  Intel (r) 7 series/C216 chipsets SATA AHCI Controller - 1E03
  Provider of chip
  Intel
  Chip
  Series 7/C216 Chipset Family SATA AHCI Controller
  Intel (r) 7 series/C216 Chipset Family PCI Express Root Port 1 - 1E10
  Chips: PCIe family Intel 7 series/C216 Chipset #1 Port
  In detail
  PnpID
  VEN_8086 & DEV_1E10 & SUBSYS_1969103C & REV_C4
  Name of the vendor
  Intel
  Device
  Intel (r) 7 series/C216 Chipset Family PCI Express Root Port 1 - 1E10
  Provider of chip
  Intel
  Chip
  Series 7/C216 Chipset family PCIe Port #1
  Intel (r) 7 series/C216 Chipset Family PCI Express Root Port 3 1E14
  Chip: Intel 7 series/C216 Chipset family PCIe Port #3
  In detail
  PnpID
  VEN_8086 & DEV_1E14 & SUBSYS_1969103C & REV_C4
  Name of the vendor
  Intel
  Device
  Intel (r) 7 series/C216 Chipset Family PCI Express Root Port 3 1E14
  Provider of chip
  Intel
  Chip
  Series 7/C216 Chipset family PCIe Port #3
  Intel (r) 7 series/C216 Chipset Family PCI Express Root Port 4 - 1E16
  Chip: Intel 7 series/C216 Chipset family PCIe Port #4
  In detail
  PnpID
  VEN_8086 & DEV_1E16 & SUBSYS_1969103C & REV_C4
  Name of the vendor
  Intel
  Device
  Intel (r) 7 series/C216 Chipset Family PCI Express Root Port 4 - 1E16
  Provider of chip
  Intel
  Chip
  Series 7/C216 Chipset family PCIe Port #4
  High Definition Audio Controller
  Chip: Intel 7 series/C216 Chipset Family High Definition Audio Controller
  In detail
  PnpID
  VEN_8086 & DEV_1E20 & SUBSYS_1969103C & REV_04
  Name of the vendor
  Microsoft
  Device
  High Definition Audio Controller
  Provider of chip
  Intel
  Chip
  Series 7/C216 Chipset Family High Definition Audio Controller
  SMBus Synaptics driver
  Chip: Intel 7 series/C216 Chipset Family SMBus Host Controller
  In detail
  PnpID
  VEN_8086 & DEV_1E22 & SUBSYS_1969103C & REV_04
  Name of the vendor
  Synaptics
  Device
  SMBus Synaptics driver
  Provider of chip
  Intel
  Chip
  Host of 7 series/C216 Chipset Family SMBus Controller
  Family of chipsets Intel (r) 7 series/C216 USB Enhanced Host Controller - 1E26
  Chip: Intel 7 series/C216 Chipset Family controller EHCI USB #1
  In detail
  PnpID
  VEN_8086 & DEV_1E26 & SUBSYS_1969103C & REV_04
  Name of the vendor
  Intel
  Device
  Family of chipsets Intel (r) 7 series/C216 USB Enhanced Host Controller - 1E26
  Provider of chip
  Intel
  Chip
  Series 7/C216 Chipset Family EHCI USB Controller #1
  Family of chipsets Intel (r) 7 series/C216 USB Enhanced Host Controller - 1E2D
  Chip: Intel 7 series/C216 Chipset Family EHCI USB Controller #2
  In detail
  PnpID
  VEN_8086 & DEV_1E2D & SUBSYS_1969103C & REV_04
  Name of the vendor
  Intel
  Device
  Family of chipsets Intel (r) 7 series/C216 USB Enhanced Host Controller - 1E2D
  Provider of chip
  Intel
  Chip
  Series 7/C216 Chipset Family EHCI USB Controller #2
  @system32\drivers\pci.sys,#3075; (USB) [UNKNOWN DEVICE] Universal Serial Bus controller
  Chip: Intel 7 series/C216 Chipset Family XHCI USB Controller
  In detail
  PnpID
  VEN_8086 & DEV_1E31 & SUBSYS_1969103C & REV_04
  Name of the vendor
  
  Device
  @system32\drivers\pci.sys,#3075; (USB) Universal Serial Bus controller
  Provider of chip
  Intel
  Chip
  Series 7/C216 Chipset Family XHCI USB Controller
  Intel(r) Management Engine Interface
  Chip: Intel 7 series/C216 Chipset Family Controller #1 HECI
  In detail
  PnpID
  VEN_8086 & DEV_1E3A & SUBSYS_1969103C & REV_04
  Name of the vendor
  Intel
  Device
  Intel(r) Management Engine Interface
  Provider of chip
  Intel
  Chip
  Series 7/C216 Chipset Family Controller #1 HECI
  Intel (r) Express Chipset LPC Controller HM77 - 1E57
  Chips: Intel HM77 Chipset LPC controller
  In detail
  PnpID
  VEN_8086 & DEV_1E57 & SUBSYS_1969103C & REV_04
  Name of the vendor
  Intel
  Device
  Intel (r) Express Chipset LPC Controller HM77 - 1E57
  Provider of chip
  Intel
  Chip
  HM77 LPC Chipset controller
  Cypress Hi-Speed 4 Port USB 2.0 Hub
  Seller: Cypress
  PnpID: VID_04B4 & PID_6560
  Device: Hi-Speed 4 Port USB 2.0 Hub
  Chicony Electronics USB device
  Seller: Chicony Electronics
  PnpID: VID_04F2 & PID_B3A6
  Device: USB device
  DigitalPersona 0050)
  Seller: DigitalPersona
  PnpID: VID_138A & PID_0050
  Feature: 0050)
  Raritan Computer USB Device
  Seller: Raritan Computer
  PnpID: VID_14DD & PID_1005
  Device: USB device
  Integrated Intel rate matching Hub
  Vendor: Intel
  PnpID: VID_8087 & PID_0024
  Feature: Integrated rate Matching Hub
  Intel USB 2.0 Bluetooth adapter
  Vendor: Intel
  PnpID: VID_8087 & PID_07DA
  Device: USB 2.0 Bluetooth adapter
  USB root hub
  Seller: Microsoft
  PnpID: usb\root_hub20
  Generic USB hub
  Seller: Microsoft
  PnpID: usb\class_09
  Composite USB device
  Seller: Microsoft
  PnpID: usb\composite
  CD-ROM drive
  Seller: Microsoft
  PnpID: gencdrom
  PC x 64 ACPI
  Seller: Microsoft
  PnpID: acpiapic
  Hard drive
  Seller: Microsoft
  PnpID: gendisk
  IDE channel
  Seller: Microsoft
  PnpID: internal_ide_channel
  PS/2 standard keyboard
  Seller: Microsoft
  PnpID: * pnp0303
  IDT High Definition Audio CODEC
  Seller: IDT
  PnpID: hdaudio\func_01 & ven_111d & dev_76e0 & subsys_103c1969
  Microsoft Streaming Clock Proxy
  Seller: Microsoft
  PnpID: sw\ {97ebaacc-95bd-11d0-a3ea-00a0c9223196}
  Proxy from Microsoft streaming quality Manager
  Seller: Microsoft
  PnpID: sw\ {ddf4358e-bb2c-11d0-a42f-00a0c9223196}
  Microsoft in Streaming Tee/receiver-to-Sink Converter
  Seller: Microsoft
  PnpID: sw\ {cfd669f1-9bc2-11d0-8299-0000f822fe8a}
  Microsoft streaming Proxy service
  Seller: Microsoft
  PnpID: sw\ {96e080c7-143c-11d1-b40f-00a0c9223196}
  Microsoft makes confidence Audio drivers
  Seller: Microsoft
  PnpID: sw\ {eec12db6-ad9c-4168-8658-b03daef417fe}
  Intel(r) Audio display
  Seller: Intel (r) Corporation
  PnpID: hdaudio\func_01 & ven_8086 & dev_2806 & subsys_80860101
  Generic PnP monitor
  Seller: Microsoft
  PnpID: * pnp09ff
  Synaptics ClickPad SMBus
  Seller: Synaptics
  PnpID: * syn1e90
  Miniport WAN (SSTP)
  Seller: Microsoft
  PnpID: ms_sstpminiport
  WAN Miniport (IKEv2)
  Seller: Microsoft
  PnpID: ms_agilevpnminiport
  Miniport Wan WAN (L2TP)
  Seller: Microsoft
  PnpID: ms_l2tpminiport
  Miniport Wan WAN (PPTP)
  Seller: Microsoft
  PnpID: ms_pptpminiport
  Miniport WAN (PPPOE)
  Seller: Microsoft
  PnpID: ms_pppoeminiport
  Miniport Wan WAN (IPv6)
  Seller: Microsoft
  PnpID: ms_ndiswanipv6
  Miniport Wan (Network Monitor)
  Seller: Microsoft
  PnpID: ms_ndiswanbh
  Device Bluetooth (personal area network)
  Seller: Microsoft
  PnpID: bth\ms_bthpan
  Miniport Wan (IP)
  Seller: Microsoft
  PnpID: ms_ndiswanip
  Map Microsoft ISATAP
  Seller: Microsoft
  PnpID: * isatap
  RAS asynchronous card
  Seller: Microsoft
  PnpID: sw\ {eeab7790-c514-11d1-b42b-00805fc1270e}
  (Heading RFCOMM Protocol TDI) Bluetooth device
  Seller: Microsoft
  PnpID: bth\ms_rfcomm
  Microsoft Teredo Tunneling adapter
  Seller: Microsoft
  PnpID: * teredo
  Microsoft Virtual WiFi Miniport adapt
  Seller: Microsoft
  PnpID: {5d624f94-8850-40c3-a3fa-a4fd2080baf3} \vwifimp
  Plug and Play software device enumerator
  Seller: Microsoft
  PnpID: root\swenum
  UMBus root Bus enumerator
  Seller: Microsoft
  PnpID: root\umbus
  Terminal Server mouse driver
  Seller: Microsoft
  PnpID: root\rdp_mou
  Terminal Server keyboard driver
  Seller: Microsoft
  PnpID: root\rdp_kbd
  Composite Bus enumerator
  Seller: Microsoft
  PnpID: root\compositebus
  ACPI fan
  Seller: Microsoft
  PnpID: * pnp0c0b
  Microsoft virtual drive enumerator driver
  Seller: Microsoft
  PnpID: root\vdrvroot
  Volume manager
  Seller: Microsoft
  PnpID: root\volmgr
  File as a Volume driver
  Seller: Microsoft
  PnpID: root\blbdrive
  Microsoft System Management BIOS Driver
  Seller: Microsoft
  PnpID: root\mssmbios
  System compatible ACPI Microsoft
  Seller: Microsoft
  PnpID: * pnp0c08
  Microsoft Windows for ACPI management interface
  Seller: Microsoft
  PnpID: * pnp0c14
  ACPI lid
  Seller: Microsoft
  PnpID: * pnp0c0d
  Start button / stop ACPI
  Seller: Microsoft
  PnpID: * pnp0c0c
  ACPI thermal zone
  Seller: Microsoft
  PnpID: acpi\thermalzone
  Button Fixed ACPI function
  Seller: Microsoft
  PnpID: acpi\fixedbutton
  Motherboard resources
  Seller: Microsoft
  PnpID: * pnp0c02
  PCI bus
  Seller: Microsoft
  PnpID: * pnp0a03
  System Board
  Seller: Microsoft
  PnpID: * pnp0c01
  UMBus enumerator
  Seller: Microsoft
  PnpID: umb\umbus
  Intel(r) 82802 Firmware Hub Device
  Seller: Microsoft
  PnpID: * int0800
  Programmable interrupt controller
  Seller: Microsoft
  PnpID: * pnp0000
  System clock
  Seller: Microsoft
  PnpID: * pnp0100
  High precision event timer
  Seller: Microsoft
  PnpID: * pnp0103
  Direct memory access controller
  Seller: Microsoft
  PnpID: * pnp0200
  System CMOS/real time clock
  Seller: Microsoft
  PnpID: * pnp0b00
  Digital data processor
  Seller: Microsoft
  PnpID: * pnp0c04
  Embedded controller compatible ACPI Microsoft
  Seller: Microsoft
  PnpID: * pnp0c09
  Chip Intel (r) connect the device technology
  Vendor: Intel
  PnpID: acpi\int33a0
  Probe of HP Mobile Data Protection
  Seller: Hewlett-Packard Development Company, L.P.
  PnpID: acpi\hpq6007
  Intel processor
  Seller: Microsoft
  PnpID: acpi\genuineintel_-_intel64
  Generic volume snapshot
  Seller: Microsoft
  PnpID: storage\volumesnapshot
  Validity sensors (WBF) (PID = 0050)
  Seller: Validity Sensors, Inc.
  PnpID: usb\vid_138a & pid_0050
  USB video device
  Seller: Microsoft
  PnpID: usb\class_0e
  Generic volume
  Seller: Microsoft
  PnpID: storage\volume
  Microsoft AC adapter
  Seller: Microsoft
  PnpID: acpi\acpi0003
  Microsoft Composite battery
  Seller: Microsoft
  PnpID: composite_battery
  Battery method control compatible ACPI Microsoft
  Seller: Microsoft
  PnpID: acpi\pnp0c0a
  Bluetooth® wireless Intel® Centrino® + card virtual high speed
  Vendor: Intel
  PnpID: root\amppal
  Generic Bluetooth adapter
  Seller: Microsoft
  PnpID: usb\class_e0 & subclass_01 & prot_01
  Microsoft Bluetooth enumerator
  Seller: Microsoft
  PnpID: bth\ms_bthbrb

  Hello:

  Have you tried either directly on Intel?

  Download, unzip and run the setup.exe file.

  https://Downloadcenter.Intel.com/download/21129/USB-3-0-driver-Intel-USB-3-0-Extensible-host-controller-driver-for-Intel-7-series-C216-chipset-family

• Audio beats missing on HP ENVY 15z

  Hello

  Like many other users also my audio beats disappeared.  But there is no specific position to ENVY 15z j000, that will help me to restore it.

  Please provide a solution for my model similar to the following:

  http://h30434.www3.HP.com/T5/notebook-PC-sound-and-audio/beats-audio-software-missing-after-I-instal...

  JOshua

  Hello joshuad31,

  Welcome to the HP Forums!

  I understand that Beats Audio is missing on your computer. To help you, please download one of the following IDT Audio drivers, depending on what operating system, the computer has:

  Windows 8: IDT high definition (HD) Audio driver

  Windows 8.1: IDT high definition (HD) Audio driver

  Then, please try these steps to uninstall and reinstall correctly:

  1. go in Manager devices, then 'audio, video and game controllers ".

  2. search for the IDT Audio driver. Right-click on it and select "Uninstall". Do not restart the computer.

  3. double-click on the driver that you have downloaded and install it. This should make you Beats Audio.

  If this does not help, I would like to reinstall Windows. It's a precise, but a powerful method of Beats Audio back.

  First of all, please make sure that you back up your files. Here is information on how to proceed: backup of files (Windows 8)

  Once this is done, it is safe to reinstall the operating system. Performing a recovery of HP (Windows 8) system

  Please let me know the results of your troubleshooting. Thank you!

  Mario

• Laptop HP ENVY 15z-j100 CTO: Fingerprint Reader detection (HP ENVY 15z-j100 CTO < ENERGY STAR >)

  Recently I formatted my laptop after returning from Windows 10. Unfortunately, I had to do it through hard-wiping instead of software reset or rollback. Now, I can't get my fingerprint reader to work. I found almost all the drivers for my laptop via this Web site and tool for detection of HP model except for the fingerprint reader and its software (SimplePass), which is weird because I downloaded the installer of the driver on this site once the detection tool has led me to the page. How can I get that back?

  Hi @PhilbertSelda,

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

  I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your problems with the download of the fingerprint software and HP ENVY 15z-j100 CTO Notebook. Here is a link to your page of model software the software Fingerprint is located under the Security section of the software.

  Here is a great document for troubleshooting the fingerprint reader. If you need it.

  I hope this is what you need.

• Satellite R830 - Synaptics driver often causes accidents

  Hello

  I currently use the Synaptics driver version 15.2.11.1 but it's often causes crashes when connecting from windows startup.

  Is there a version for 64-bit WIN/7 please?

  Thank you.

  Uninstall in Control Panel, then download and install from the Web from Toshiba site.

• HP Envy 15z-j100 audio works

  HP Envy 15z-j100 audio doesn't work. Please help I got this laptop a week ago and now the sound does not work. I think it's the High Definitin Audio CODEC, which is the problem

  Hi BrandonJohnsonx,

  I understand that you have a problem with the audio doesn't work does not correctly on your Hp Envy 15z-j100. If you follow this document on the system restore it should solve your problem, because he's going to reinstall while it was working properly.

  http://support.HP.com/us-en/document/c03327545

  Let me know.

  Thank you

• HP Pavilion 17 TS: How can I permanently disable the touchpad synaptics on a HP Pavilion?

  How to disable the touchpad synaptics on a HP Pavilion permanently?

  Sorry, it has not worked for you.  We just let the computer tech and could watch what he was doing.  At the same time, we could see thelong URL I provided was twice on the scrn.  Not being sure if WE had to do something or not I asked.  He said he would change something in the BIOS.  As far as I know that is all what he did to his end on our computer worked... and I am so happy!

  Things were so easily!

• HP15-f111dx: HP Support help download Synaptics driver 18.1.15.0, alert not cleared

  Hello

  My new system will download HP15-f111dx on the Windows using HP Support Assistant recommended Synaptics driver update 18.1.15.0 8.1 but never erase my vigilant on HP Support Assistant. I checked my system and turn the above last updated now. What gives thanks in advance!

  Hi @Windyhair

  Welcome to the Forums of HP Support!

  I understand that you have some problems with the help Wizard. I'm happy to help you with this.

  Please check the following:

  HP PC - troubleshooting HP Support Assistant (Windows 8)
  With the help of HP Support Assistant (Windows 8)

• Vista - automatic updates crashed my synaptics driver and it won't reinstall now.

  Hello

  Auto updates install a new batch of updates and the synaptics driver failed to properly install the mouse and now used to install either auto or manual does is display the error code 8070057.

  Winupdate settings turn off recommended updates.

  Access the yor laptop manufacturers website, specific to your model, then install the drivers appropriate

• I want to completely empty my computer and start from scratch, but now my computer will not read the disk drive or the usb ports

  Help with my computer of dumping

  I have windows xp and I want to completely empty my computer and start from scratch, but now my computer will not read the disk drive or usb ports. How can I do this without the disc?

  If there is anything physically wrong with your hard drive, you can use Darik Boot and Nuke (DBAN aka) to make a scrub of the security of your HARD drive. Glance to download here.

• Laptop HP 15 15 - r014TX: I have 8.1 windows recovery image in a flash drive, I want to burn the DVD recovery

  I have the recovery windows 8.1 image in a flash drive, I want to burn the recovery in dvds.by error I've removed the drive from the partition that was on my computer, please help me with this problem.

  rohit1317 wrote:

  I have the recovery windows 8.1 image in a flash drive, I want to burn the recovery in dvds.by error I've removed the drive from the partition that was on my computer, please help me with this problem.

  Hello

  Unfortunately, you can only create 1 set of recovery media.

  Copy and burn recovery USB DVD and then using DVD to make the system recovery will not work.

  What you can do is to backup all your data on an external drive. Do a factory reset with the USB of recovery to recover all partitions including the recovery on the HARD drive partition.

  Concerning

  Visruth