HP ENVY 17 - 1190nr l 3D: recovery disks does not not for HP Envy 17 - 1190nr

My main HARD drive died. Toshiba 500 GB MK5056GSY was the 'C' drive factory installed. The laptop also has a "D" drive, which was the same exact brand, model and size.  (secondary HARD disk does not work at all. Long story, but I think it is a driver or a hardware problem with the motherboard)

I overwhelmed the secondary HDD at the location main, reformatted and reinstalled the operating system with the set of recovery DVD 7, SUCCUSSFULLY disks.  But, since I can't have a second HD to wor, I decided to spend the primary HARD disk capacity, so I installed a Seagate 1 TB HARD drive.  Now, I have reinstalled the operating system using the recovery discs 7 DVD and when the 7th finished disc, a window open warning that says "Recovery manager cannot restore your computer using the original image. "Please contact the HP support (Yes right, it's a joke) error code: 0xe0ef000e.

I also tried to install the operating system with the recovery of a 240 GB SSD disks. Same question.

BUT, the original secondary drive allows the operating system recovery 7 DVD image reset goes to work.


Finally, if I install a stand alone Windows 7 OS for the new Seagate 1 TB drive, it works fine.  The problem is that all additional drivers, programs etc. provided with the laptop originally are net, just a light version of Windows 7. The works of the OS, but the wireless, the blueetooth, readers of cards, etc. do not work. And missing a few programs that comes with the original image (some are too expensive to buy when I wouldn't need it again).

Thanks for any idea on this issue.
HP makes me very angry today.


Hi there [email protected],

Thank you for joining the Forums HP's Support and welcome! It is a great place to ask questions, find solutions and get help from others in the community! I read your post on the Forums of HP Support. I wanted to join you and help! I understand that your recovery discs do not work on your HP ENVY 17 - 1190nr 3D Edition Notebook PC.

  • What is the model/product of the Seagate 1 TB HARD drive?
  • You can enter the BIOS?
  • Can you see the HARD drive in the BIOS?

If you can, please:

Please let me know if I answered your question by clicking the "Thumbs up" if the troubleshooting in this post steps solves the problem for you please click on the button "Accept as Solution" . This will allow to the others is that present the same problem a solution also. If you need assistance, I would be more than happy to continue to help you. Please just re-post with the results of the resolution of the problems.

Thank you!

Tags: Notebooks

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