HP Envy 17: HP Envy 17 left hinge broken

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• M6 envy: Envy M6 left hinge cracked

  Tonight, I noticed that the left hinge of my screen was cracked and it is bulging makes it very difficult for me to close the screen. Do a little research I noticed that this seems to be a problem with the envy of m6, and of course my computer is no longer under warranty. I was wondering if there is any course of action I can take to have it repaired. It's my only computer and I am a student so not to use is simply not an option right now.

  @naturallynicki

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  If you are not familiar with messaging private forum please click here to learn more.
  
  Thank you
  Omar

• HP ENVY 1090ee 6 - left hinge broken

  I bought HP, Acer, Lenovo and Asus because I thought that the only thing that HP offers each time, is of exquisite build quality. However, today, I was met with a surprise. The left hinge (one near the power button) has apparently unravel, as if on its own.

  Surprised as I was, I contacted the technical support. Surprise, Surprise, my warranty information is wrong. Ive lost out on half a year warranty services.

  FLASH BACK: DUBAI - laptop bought on 3 February, 13 - great expectations.

  SKIP TO PRESENT: INDIA - lost hinge broken and guaranteed.

  Then I took a deep breath and open the HPSA faithful once again, inform the specialist my "fake date of purchase" (note that I am in India at the time). I am informed by the technician that I have 'support of the HP tech to the Arab Emirates UNITED to rectify the problem. '

  A STRIKE.

  Thus, everyone knows how 'good' the guarantee are services in India. I remember having an old all-in-one HP printer. The printer does not work, so we took to the "authorized" HP nearest after-sales service. The first day we went, we were not given any "service". The next day we went, that they claimed THAT NOTHING under the guarantee it covers. They could be right, but oh well, we paid for rectification.

  So now I feel like its going to be a repeat of the last time. And it's funny, because I found a large NUMBER of people having the same problem. I don't want to support the customer, waste BECAUSE I SAW them HELP OTHERS. The sad part is that these people are mostly from the States.

  Maybe its not justified, but it always seems like the developing countries get the worst of both worlds. We are the highest consumer population, and yet we get the inflated prices (I know are due to many factors beyond the control of the company) and poor service.

  I can't believe that there is not a single HP to Mumbai service center is, well, purely HP, and not a 3rd party "authorized dealer". I suppose that can't do anything on this subject and maybe as I write this in vain, but if someone is listening (or reading), may I suggest at least to have a third party service center. This will help a LOT.

  I hope someone can help me.

  AK

  

  Hey anand602,

  I'm very sorry to hear that you are experiencing this issue. I forwarded your case to the appropriate Department. You should hear from someone via private message in the next 24 to 48 hours.

  To check your private message, connect on HP forum. There will be an envelope at the top right next to your username.

  

• the left hinge broken for my HP Pavilion dm4-2165dx

  The plastic piece that is what I call the hinge broke. I ordered a new and it comes, but I have questions with turn it on and do not want to damage my computer. Is there a visual guide somewhere who can help me to put that part back on? I understand that this is a common problem with these PC and it is always the left hinge. Help, please!

  Thank you very much!

  Mullie wrote:

  All this just to replace a small piece of plastic?

  Unfortunately, Yes.

  Do not take any risks here & ruin.

  Kind regards

• HP ENVY 17: Left hinge issues

  Hello

  I have the same problems. Ive had my laptop for a while now and it is still in perfect condition. I noticed that recently the left screen hinge is kind of coward and he pulls out when I open the screen. Can anyone help point me in the right direction?

  @Dmann

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  
  
  If you are not familiar with messaging private forum please click here to learn more.
  
  
  
  Thank you
  
  Omar

• HP envy 6 right hinge broken

  Hello!

  If the tale:

  I bought my computer hp laptop envy in January 2013. I had no problem with him until the end of 2013, when the right hinge began to get stiff. He finally cracked the monitor in February 2014. I have be it because I had left no guarantee.

  Another thing I also noticed was that the laptop couldn't use the GPU radeon 7670 m more after the incident. I ran several programs with high performance and dxdiag shows setting the intel processor is used. This can also be considered bad performance.

  Now, I have discovered that the hinge seems to be a problem of structural with computers laptops hp and people received free repairs from the company. I live in Finland and would like to know if it would be possible for me also. It would certainly be better my image of HP, if the laptop has been fixed.

  I asked what your issue escalated.  Someone will contact you soon.

  This does not mean instantly.

  Please be patient.

• Pavilion G7: Also broke the left hinge Pavilion G7

  I also have a left hinge broken on my HP Pavilion 17.3, that I bought there is a little more than 3 years. I had fixed 2013 and everything seems ok, but now he hit again on the xact tool same place.

  Now the screen went white yet :-(

  According to all the other similar problems, you fix it by HP in my opinion.

  @Jerry16

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

  If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.

  Thank you for visiting the Forum from HP Support.

• The HP Envy 15 t laptop: broken left hinge, corner of laptop is cracked and opened.

  Hello

  My laptop HP Envy 15t broken left hinge and the left corner is cracked and bulging. The laptop has not declined or fell. When I open and close the laptop the hinge moves and then separate tiny capitalization. The tiny screw are falling and I'm not able to close and open the laptop properly. The warranty has expired on this laptop. Help, please.

  Thank you in advance.

  @Albert5

  The question of the hinge on the Evny of HP is well known to HP, and yet they refuse to do much, if anything, to this subject.  If you are in warranty, they will typically set for free, no questions asked.  Out of warranty, however, it's like a completely different society.  They will be responsible of very varying amounts, from $130 to $300 to fix their own design flaw.   Here is a link to a long thread that I started to update others on the issue and my relationship with HP:

  http://h30434.www3.HP.com/T5/notebook-hardware/defective-hinges-on-HP-laptops-envy/m-p/5378336#M204440

  We hope that you will find useful information.  As further evidence that HP is aware of their own design flaw, the new 17 "want to have a case completely redesigned with a much better hinge.

  Good luck!

• HP Envy 17 Notebook PC TS left hinge problem

  Left hinge on my HP Envy TS 17 Notebook PC pushes the lower lid of my laptop open whenever I open and close my laptop. My desire is quite recent and it is still under the one year warranty.

  Hello

  Yes.  MY problem is solved.  Company and I got the replacement unit successfully.

  Note: If you have a lot of software installed, especially of VMs on your current laptop, so my personal advice would be to get the repaired unit, I came across the problem to reactivate the license think little software, I do several facilities and refuse activation.   However after talking to the licensing issue has been resolved, but it consumes a lot of time.

  However, if the activation of the license is not a problem for you then unit replacement is better.

  Concerning

  PS. but in the new laptop also, I always get a little tic noice when I open and close the laptop from the left hinge.   That is why I it opens very slowly.  I have just pray and hope that it does not break.  because I get 2nd replacement.

  --------------------------------------------------------------------------------------------------------------------

  Hi JigneshDesai,

  mjhuang (honor student) released a new response Notebook Hardware on 27/09/2014 23:47

  Subject: Re: HP Envy 17 Notebook PC TS left hinge problem

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• If defeated by the left hinge - TouchSmart from HP ENVY 17 - j005ea Notebook PC

  Hello world

  Recently, when I opened my TouchSmart HP ENVY 17-j005ea book I noticed that the case falls apart.

  I had the computer since December 2013.

  Can someone please help?

  Thank you

  

  I managed to fix it myself, without the help of HP.

  I removed the rubber foot near the left hinge where the case came out and found that the screw had worked loose causing the case to open it. I put the screws in place and the hinge works perfectly.

  I am currently looking ways to prevent it from happening again.

  Kind regards

  Big_Ago

• HP Envy Ultrabook 6 t-1100: left hinge problem 6 t-1100 HP Envy Ultrabook

  I have a problem with the left hinge of my laptop. He has popped up on the outside. For the past 15 years, I've been buying HP laptops and have never faced a problem earlier. Please find past images of the same thing.

  

  

  Product name: HP ENVY Sleekbook 6 PC (6 t-1100)

  @fishaqi

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).

  If you are not familiar with messaging private forum please click here to learn more.

  Thank you
  Omar

• HP envy 6 - 1010sv: left hinge broke, about to break

  Hello!

  I have the 6-1010sv envy and the left hinge broke. From what I've read in the forums, this is a very common problem.

  Right now I'm looking for my repair options.

  I called the phone number, I found in the forums and they said since it is a guarantee out product I could not send to Hp (?) and suggested to visit a store (Bestbuy) for technical support. (BTW Best buy does not offer this kind of support...)

  In addition, my laptop was bought from the Greece and they suggested to contact hp Greece for more options (!). The thing is that I live in the USA and I don't understand why I can't have tech support here in the United States.

  Does anyone know how can I fix my laptop? Centres of local authorized repair maybe?

  A local authorized maintainer should be exactly what need you. Use the following web page to find one near you.

  http://WWW8.HP.com/us/en/store-Finder/find.do?BS=SR4&type=authorized

• HP ENVY M7-J120DX: HP ENVY M7-J120DX left hinge chronic flaw in the design. Help I am falling apart here.

  Noticed the flexibility increase at first then the left hinge of closing of pop and split the case. I had the chance to put back in place and snap it back but it's tenative at best. I see no proactive movement side HP on this chronic problem. What happens with that. I just purchased another HP and have my HP Pavilion dv4-1435dx sitting next to me. HP has been my choice for laptops over the past 20 years, almost. Get off the throne and do something for us all... Alternatives are out there with the crush coming out on Asus and Sony.  So keep all the people in this forum who seem to be long term and clients and not wacky lous users looking for a hand.

  @sevenservices

  Please use the Forum from HP Support. I brought your question to the team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display (numbers series and information).
  
  If you are not familiar with messaging private forum please click hereto learn more.
  
  Thank you
  Omar

• M7-j020dx Touch Smart 17 envy: left hinge problem m7-j020dx want.

  When I open the laptop now, the left back of the low box (below the left hinge) breaks down as the screen is high in a viewing position. I have to press the back of the left side of the bottom of the case and the top of the case to get the left rear of the closed box. When I drop the screen, the left rear of the case is falling apart and stay outside until the screen is closed. I am able to close the left rear of the case by pressing the up and down of the left rear of the case together. The right hinge and the back of the right side of the case do not have this problem. This problem started today. I have pictures smartphone that I can send if necessary. The notebook and the screen is operational. Just do not know what is happening with the left hinge to force the case apart on the back left side of the front panel.

  Hi @ BigBud350,

  Thank you for the HP's Support Forums. Best platform for all kinds of solutions, tips and settings for your questions/problems.

  For the best experience on HP forum, see our Guide to HP Forums to learn more.

  A problem with the hinges. Is this fair?

  Thank you for sharing the details of the problem. I want to help you.

  This forum is limited to software support only. I recommend that you reach phone support for any replacement of component using the link below.

  http://HP.care/2bjG4nE

  I hope this helps. Please update the State.

  Happy announcement.

  Resolv_S

  Happy to help you. I work for HP
  
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• H * ENVY TouchSmart 17-j153cl: H * ENVY TouchSmart 17-j153cl broken hinge

  I searched this forum and Google and YouTube, but have not found a way to repair the left hinge on my laptop of 17-j153cl H * ENVY TouchSmart. The left hinge has separated from the main frame causing the bottom of the laptop to get out of the upper part. Fixing of the screen is still fine. The right hinge has not failed yet, but with the extra pressure in this regard, it may be only a matter of time.

  I am just out of warranty, unfortunately. Are there resources to attempt this repair? I wouldn't break my worst computer he is already going blind.

  Thank you

  -Brian

  @BrianMiller

  I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).
  
  
  
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