HP Envy 17: HP Envy 17 Notebook Synaptics click & drag does not work

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• Equium P300-16 t - Synaptics Pointing Device does not work correctly

  I hope someone can help.

  Just bought this laptop and for some reason, I get an error message come saying the Synaptics Pointing Device does not work properly. The touchpad loses some functions and a warning appears informing me of this. I can still use it, but disappears from the icon in the taskbar with the flashing blue dot - when I go into the control panel it says the driver and he asks if I installed another ps/2 pointing device driver

  Looking forward to any help you can give.

  Suggest that you reinstall simply touch pad drivers. Maybe new version?
  So, just uninstall drivers, restart your computer, reinstall the drivers.

  Drivers are located on the download page of European drivers.

• ENVY of HP dv6-7300ex Notebook PC: Wi - Fi does not work on battery mode

  Hello

  Good evening everyone,

  I have a problem with connecting Internet using Wi - Fi connection. When I use the battery mode, the internet connection does not work. However, when I plug the cable into electricity, it works very well without any problems. The computer shows me that I am connected to WiFi but when I try to go to some Web sites, it does not work.

  The original operating system is windows 8 and now I've upgraded to windows 10. However, the problems is not in the two operating systems.

  Thank you very much.

  Hello

  Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

  I stumbled upon your post on the laptop and wanted to help you! I looked in your question about your computer problems with WiFi and laptop dv6-7300ex of HP ENVY staying on when the battery mode. Here is a link that shows you how to change options in Figure 19 of the link allowing the hybrid sleep.

  It shows the battery options and you can check what power plan options on this moment, you are. Balanced is always recommended with laptops.

  You can try to use the Windows Update Troubleshooter to fix updates that do not come through Windows 10.  Please restart the laptop twice to make sure that all updates are completed!

  I hope this helps.

  Thank you.

• HP PAVILION NOTEBOOK PC - sound G6 does not work properly, "crackling".

  Hiya,

  The laptop was having problems, so I nuked it and reformat the hard drive and reinstalled Windows 7 64 bit. I downloaded the drivers for audio here - http://support.hp.com/us-en/drivers/selfservice/hp-pavilion-g6-1200-notebook-pc-series/5145704/model... I didn't know that was what I wanted for the sound itself for the speakers, so I downloaded each, uninstalled the previous until I had some kind of result, the one who gave me a result was "IDT high definition CODEC. When I click on test in reading, she sometimes plays nothing but another time parts of the carillon will play and cut, in a sort of crackling. Videos YouTube do not seem to want to play either, so pilots himself seems to have installed, but obviously it does not work as expected, so I'm stumped on how to fix it. Little help would be much apprechiated.

  HP Pavilion Notebook PC g6
  Product number: A7D64EA #ABU

  Since I am from a tech background, I think that its in my best interest to give the same kind of help that I would see when I googled these questions.

  Many thanks to @Dvortex who, in a different thread, gave this advice, which totally fixed my problem. I hope this helps someone coming through this.

  Go to Device Manager (you can give a right click on the windows logo on the lower left corner of your screen and select Device Manager from the list)

  Now to maximize the "audio, video, and game controllers" in the list. You will see the audio driver. Right click on "IDT high definition audio CODEC" / "Realtek audio CODEC" and select "Update driver software".

  Choose "Browse my computer for driver software" - choose "Let Me pick from a list of drivers for devices on my computer.

  Select "High Definition Audio Device" (not IDT high def... or Realtek High Def... This is important) and click Next. You get a warning message but answer 'yes '.

  Once windows have updated driver software, try to play the audio again and check.

• HP ENVY 15 Notebook PC: Wi fi does not

  Hello

  My Wifi is not working properly when starting. The F12 remains orange and driver information not available in 'change the adapter settings' as control panel.

  But wifi is to operate only on "restart" and not even to stop it and start again.

  Details of the laptop:

  Model: HP ENVY 15 PC laptop 15j-130Tx

  OS: Windows 8.1 64bits

  Hi @DM300 ,

  I would go into Device Manager and uninstall all the drivers for the network card and reboot the laptop. It will install the driver.

  Here is a link to the HP Support Assistant, if you need it. Just run the application and it will help with the software and drivers on your system, as it has a Wizard installed in wireless.

  I hope this helps.

  Thank you.

• HP ENVY Beats Audio - Subwoofer m6-1231ea does not work

  Recently purchased HP ENVY with beats audio and triple bass subwoofer m6-1231ea

  But how to get the subwoofer to work? By pressing fn + b does nothing...

  Hello @Gurtais,

  I read your post about how you try to get the subwoofer on your laptop for work, and I'd be happy to help you in this case!

  Because the subwoofer is an automatic feature of your sound system, I recommend reinstalling the drivers software and hardware original that came with your system. This can be done by following the steps described in this document on the use of the Recovery Manager to restore the software and drivers (Windows 8). Once installed, please update the drivers by Using HP Support Assistant (Windows 8).

  If you are still not able to use the subwoofer after update the software, I recommend to return your system to a previous restore point to where the subwoofer was working. To do this, please follow this document on using Microsoft System Restore (Windows 8).

  Should the subwoofer still not work with the rest of the sound system, I suggest you perform a backup and restore of your operating system. This can be done by following this resource on the backup of files (Windows 8), and more to perform a recovery of the HP (Windows 8) system. This should help get your system back to factory settings.

  If the problem persists, please call our technical support at the 800-474-6836. If you do not live in the United States / Canada region, please click the link below to get help from your region number.

  http://WWW8.HP.com/us/en/contact-HP/WW-phone-assist.html

  I hope this helps!

  Concerning

• HP 15-f010wm Notebook PC: touch screen does not work

  I have a HP 15-f010wm Notebook PC (ENERGY STAR), and it is supposed to be a touch screen. I used it for about 4 months and the touchscreen operated accordingly. It ended yesterday when I turned on my laptop, the touch screen works not at all. I followed all the troubleshooting steps to restore my touch screen without result. Also, in the PC Info screen, Pen and Touch information shows that "no pen or touch input is available for this view. What can I do to recover my touchscreen?

  * All software and drivers are up-to-date

  * Anti-virus has been on and does a full system scan

  * Does not fall or struck before hand

  * Is not subject to the immense heat/cold

  * Generally a study school laptop table

  Hi _jaspernavarro,

  The next step would be to seek to do a full System Recovery to restore the laptop to the factory settings. Back up your data on a USB flash drive or an external hard drive. If the touch screen still doesn't after that then, give us a call. You can reach HP Total Care at 1-800-474-6836 in North America or Start here if you live outside of North America.

• HP ENVY 14 Notebook SPECTRUM: USB 3 does not

  Hello

  HP Envy laptop

  Product number: A7U17UA #ABC

  Win 7 Pro (64-bit) SP1

  BIOS: F.06

  When I plug a USB 3.0 device on my USB 3.0 port I get a BSOD every time.

  I tried the hubs, external HARD disk (self powered and powered versions of bus) and get the same result every time.

  These 3.0 devices work with other computers.

  I removed all the USB drivers using the Device Manager and rebooted.

  Windows reinstalled the drivers.

  No luck, same problem

  Do I need special drivers for this?

  Please let know us if there is a solution.

  Thank you

  Hi @jbehara,

  Thank you for your update.

  HP has been informed of the situation and is working to correct.

  If you do not want to wait for the driver page is available to check, please contact HP support for assistance.

  Contact HP to Contact HP Support assistance

  Good luck!

• HP envy 17 notebook pc: Dvd Player does not.

  I tried to play a DVD and it won't play, cyberlink power Media Player 12 will not respond, I get this message every time I try to play a DVD, I checked the updates and it indicates that no free update is available (the software is included for free with my purchase of the laptop), why am I asked to buy a product that is included in my purchase , in a Word, I say to my DVD player is working not... Please help... and thank you in advance!

  10 Windows does not support DVD playback.  If the cyberlink player is unresponsive, VLC can do the job for free.  Download from VideoLan

• ENVY dv7-7201sa Finger Print Reader does not work

  The fingerprint reader has stopped working. Before, I thought I had genuine driver installed, now there is driver driver. Not sure how it happened.

  I uninstalled the driver drivers and pass SImple, but the single pass software download link is no longer available, what are the correct drivers, and where are they

  Thank you

  Tony,

  If you tell the AuthenTec link for the 6.0.100.620 old version of HP SimplePass, it is probably closed.  AuthenTec has been picked up by Apple last year, and they are «not more»  The drivers are still in the area - the name depends on the original software / driver source code.

  For Windows 8:

  Your valid driver - download and install not yet:

  sp58900 validity sensor V4.4.234.0 Win8

  Reference: ENVY HP dv7-7201sa Notebook PC drivers

  Instructions for installing the driver and HP SimplePass later that works on Windows 7 or Windows 8 are in the following file.

  Find, open, and follow the procedure described in the file named: simple instructions for upgrade HP SimplePass

• ENVY Audio m6 on the headset does not work

  Hello, I have a problem with my laptop HP ENVY (running Windows 8) m6 about her on my helmet. Just as recent as today, when I plugged my headset no sound came through. I tried another pair, but got the same result. This laptop is only about 4 months and a half old (he got to mid-January), and it is a real disappointment. Any help would be very nice, and I am very well with several suggestions. Thank you in advance!

  I had the same problem. Just now solved by following the steps in

  http://answers.Microsoft.com/en-us/Windows/Forum/windows_8-hardware/no-sound-from-headphone-jack/8a152305-bbb4-42E4-8030-bfdf31216758

• HP Envy 14-2013tx switchable graphics of does not work.

  My laptop is plugged into the wall outlet, I've specified applications to CCC to use 'High Performance', but I'm not convinced the system is switching to the Radeon HD 6630 M GPU. I used dxdiag and GPU Caps Viewer time to test the GPU in operation and it will not display Intel HD Graphics. Also, I can easily say that 3D rendering performance is much lower than what is expected of a graphics chip.

  It's really frustrating, please help.

  Kind regards

  PD

  Hello

  Please see the link below ~ it contains a separate link to a document on how to configure high performance applications - if they are Open Gl base they cannot run - BUT - we will soon have a ROM update available for this model with dynamic switching... You will be able to select the fixed Mode, which will allow you to run open GL on AMD

  http://h30434.www3.HP.com/T5/notebook-display-and-video/official-HP-statement-on-switchable-graphics-and-Open-GL/TD-p/766285

  Kind regards

• HP Envy 15 t-j100: Beats Audio does not work after the new update of Windows 10?

  My laptop set to automatically update itself with the new update of windows 10, and after checking my laptop I discovered that the bat sign was gone and uninstalled in my pc. The sound from my laptop has no depth and clarity. Is there a way I could find a driver that has the bat inside Control Panel? Thank you.

  The softpaq driver audio Intel IDT next will install the audio driver and the control panel of beats.

  http://ftp.HP.com/pub/SoftPaq/sp63501-64000/sp63555.exe

• HP ENVY Phoenix 810-209 Deskto: network does not work

  How I can download Broadcom 802.11ac BCM4352HMB 2 x 2 Wifi - card driver? And I don't know why whenever my computer connects to Shaw - wifi with 5 GHz, it is usually freeze or die, then I have to restart. I support the wifi driver causes this problem. Could you please help me with it? Thank you.

  Hello:

  See if this driver W10 works... it is the most recent available...

  7.35.344.10 Rev.A (June 2, 2016)

  This package contains the Broadcom Wireless LAN drivers for the supported models running a supported operating system. Broadcom wireless LAN drivers are required to activate the built-in Broadcom wireless LAN adapter.

  FTP://ftp.HP.com/pub/SoftPaq/sp76001-76500/sp76212.exe

• I have a laptop hp envy dv7 - 3723cl, the simple pass does not work

  My simple pass does not work. I have check the biometric device, the software is up-to-date, and it gives me an error code 19.

  On my installed programs I do not see the simple pass program is no longer.  How can I get the correct software to reinstall?

  Help, please

  Hi @GStefanakis ,

  Welcome to the HP Forums!

  It's a great place to find answers and information!

  You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums Learn how Post and more

  I was unable to locate specific information about a desire dv7 - 3723 cl.

  How can I find my model number or product number?

  Here is a link on technet.microsoft.com that can help.   Code 19: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged

  You can try a system restore to a date well known.  Using Microsoft System Restore (Windows 8)

  If the above did not help, I uninstall and reinstall the software Simplepass.  Using the Recovery Manager to restore the software and drivers (Windows 8)

  I hope this helps!